PEERLESS TIRE INC.

Date: Wed, Oct 26, at 8:AMSubject: RE: *** *** Complaint (***)To: *** *** *** ***, here is our response to *** *** complaint.Please confirm you have received. Magnolia received a call from *** *** on 9/12, instructing us to come out and
take our “ S*** “out of his unitIn return I offered to send a technician out the same day to rectify any concerns and review our workmanship that was performed on 9/*** *** informed us he did not want us to fix anything, he just wanted the part removed and his money refundedOn 9/12, we reached an agreement for a refund if our technician came out and removed the parts from the system*** ***’s agreed, but did not want us to return to his house until we had a refund check in handOn 9/14, we returned to remove our parts form the system, *** *** met us at the door with parts in hand, which voided the contract for a refundThe technician presented the check to *** *** even though our agreement was for Magnolia to remove the parts from the unit, he received a partial refund in the amount of $

Magnolia never agreed to give any money backWASA is correct based upon their requirements, but we did not shut the water offMagnolia will not turn the water back on without being paid a fee for the service, and we will not be responsible to engage the valve unless the owner agreesWe will not be responsible if the valve becomes damaged during the recharging of the systemThe homeowner needs an operable valve in the home to isolate the systemThe customer only wanted us to remove the expansion tank, and have another company install a new tank

Date: Tue, Apr 19, at 8:AMSubject: Revdex.com resolved complaintsTo: "***" We refunded the amount *** *** requested as a courtesyThis matter has been resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:BUYER BEWARE! Here's a link to the thermostat that Magnolia recently installed at my home for $495: https://www.***.com/Honeyw.../dp/***You will see that *** is advertising the same model for $and the most I've see for this thermostat is may $Magnolia did not even offer to pay the difference (between the $and was was being advertised online) only indicating that a signed work order is acceptance of the priceIs this the "upfront guaranteed pricing"? I do not think so Honeywell THFocusPro 5-1-Programmable Heat Pump ThermostatProgrammable thermostat provides electronic control of vat…***.COMI was angry and then asked them to come and remove the thermostat so that I could purchase the same one at a cheaper price and they said removal would cost me another $320! How is that even possibleThe tech indicated his 2-hr rate is $So basically, Magnolia is saying that it's going to take the Field Tech to come over and take 4-hours to remove the $thermostatWhatever happened to customer satisfaction? Look, I just don't another tax-paying customer to get ripped off by these business tacticsThis is unacceptable!
Regards,
Gene Mercado

Customer called and asked if we could repair/replace his expansion tankArrived onsite and quotedCustomer did not want to pay that much so asked us to just remove the expansion tankHe wanted us to turn the water on at the curb shut off which the technician was not able to doCustomer had
DCWASA shut his water down before we arrivedBecause DC WASA would not turn the water back on and told him a plumber had to do it, he thought we should do it at no additional chargeWe cannot turn the water off and on in the meter or at the curb shut off without compensationCustomer does not understand that if Magnolia damages the valve, or valve becomes inoperable DC will not replace itIt will be the customers responsibility to replaceWe will not isolate or recharge a valve without a customer understanding that we will not be responsibleNow he is claiming the work we did had to be corrected by another companyWe just removed the expansion tankWe did not install the new oneWe never said we would refund anything

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.Thank youI believe your intervention prompted Magnolia to finally schedule the repair I had already paid forLet's hope this all works outThere is another piece of this, though, that needs attentionI also paid in advance for regular maintenanceI haven't been able to use that service since the never completed the necessary repairsI'll ask them if they can extend the service contract into the new yearIf that doesn't work, I'll reach out to you again later.Thanks so much for your help!
Regards,
*** ***

Customer was scheduled for heat blowing out cold airWe went out and discovered she had a leak in the unit, we gave options or ultra violet leak search and repair or temporary fixshe decided to go with temp fix, add Freon, stop leak ( no warranty is stated on the ticket she signed) and thermostat
with Gold contractdays later customer called in stating her unit is not blowing hot air, scheduled for us to return to see whats going on, advise she has a leak and should have the leak test doneCustomer was scheduled for a 6-and canceled when tech arrived saying it’s to lateWants service the next dayWe called to schedule a time and customer stated she had called another company

We understand your disappointment and apologize for any inconvenience that this may have caused you.A refund check has gone out in the mail to you, we expect you to receive this before the end of the week

The coil that was needed for the repair of the system was back ordered by the manufacturerWe have communicated this to the customerWe have finally received the coil from the manufacturer and have the repair scheduled for Thursday 12/21/between 10-

Dear *** ***;I have been in touch with this customer during the past week, both by email and by phoneI understand the nature of his complaint, and although some of the customer's demands are unreasonable and may even be unexecutable, I feel we can come to a satisfactory resolution within the
next week or so..Please let me know if I need to communicate further developments with your office.Yours truly,Réal C***Residential Service ManagerMagnolia Plumbing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I did contact your company multiple times in regards to this complaintBoth my parents and myself contacted your company, spoke with multiple managers regarding this issue The air conditioner repair person from your company suggested that cleaning the coils was the problem, charged $to clean the coils (which is overpriced) and then this didn't fix the problem Each time we called, it was expressed that further charges would be made for any further actions by your company rather than addressing the original problem and that the $for cleaning the coils, which was an incorrect diagnosis would not be reimbursedMy previous tenant was the person who initially called your company and dealt with you on my behalf and I reimbursed him for the costsWe had another air conditioner repair person come and stated that the person from your company had left the cap for the freon had been left offNo one else had accessed the air conditionerAnd this would have led to significant problems had it not been noticed and taken care of by another company.
Regards,
*** ***

We are requesting any proof in regards to the service we providedWe cannot find any history in our system

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
** ***

We are not showing any record of our team servicing this customer in our system Can we ask for a work order or receipt of the charge?

We had one of our Division Managers meet with Mr*** today(February 15, 2017) We all agreed to pro-rate all four tires and perform an alignment on his vehicleHe was happy with the outcome

Customer was scheduled for heat blowing out cold airWe went out and discovered she had a leak in the unit, we gave options or ultra violet leak search and repair or temporary fixshe decided to go with temp fix, add Freon, stop leak ( no warranty is stated on the ticket she signed) and thermostat with Gold contractdays later customer called in stating her unit is not blowing hot air, scheduled for us to return to see whats going on, advise she has a leak and should have the leak test doneCustomer was scheduled for a 6-and canceled when tech arrived saying it’s to lateWants service the next dayWe called to schedule a time and customer stated she had called another company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:INCORRECT again.  Magnolia did in fact agree to NOT deposit the check, after speaking with the Operations Manager, who's number is ###-###-####.  In that conversation, we discussed options and the final verbal agreement was that I was going to refuse service for that Saturday and that he agreed that Magnolia would NOT deposit the check based on those parameters.  I have text message proof of this as well.  I am not disputing the fact of water shut-off, however, because it was agreed the service was only partially completed, as DC WASA HAS confirmed that part of the service was to turn the water back on.  I was willing to pay for the services to turn the water back on, but because it was right in the middle of US Military orders, I had to get to my appointed place of duty.  So, based on these facts, please clarify with the Ops Manager, who's number I have provided above, to confirm that the specifics did in fact occur.  Thank you. Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Date: Wed, Oct 11, 2017 at 6:16 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[email protected]>
We would like [redacted] to send us a copy of the video so we can review it with our technical manager.