Pegasus Car Rental

We have created a reservation for the guest and emailed her a confirmation.Confirmation [redacted] Pickup at 8:PM on 12/22.Reno T [redacted]

We will be mailing a check as requested.Please send all correspondence to: [email protected] Reno T [redacted]

Complaint: [redacted] I am rejecting this response because: The shuttle driver acknowledged that I had a bag in front of a witness (who is willing to be a testify) that he would be back in minswith my bag and then he never returned or even called The business tried to brush me off and then even blocked my phone number until I continued to call from a private number They were rude to me, I was told to prove I had a bag when at the time of reserving my shuttle service I had to indicate how many bags I had which clearly indicates they knew right from the beginning that I had one bag Then they tried to say that maybe one of the other riders had my bag and they would call them however after calling them repeatedly I was told that 1) the lady in the front seat beside the driver wasn't returning their calls, 2) the student who was dropped off before me wouldn't return their call, 3) the woman in the seat beside the driver didn't get off where she was staying and they didn't know where to reach her so were unable to find out if she had my bag and it went on and on with excuse after excuse After days of excuses I went to the Sheriff's Office and filed a theft in the second degree report Deputy Sheriff Irons accompanied me to the Speedishutte desk at the airport to question them and decided that this should be a theft report based on the factsThe lady at the desk gave us both the brush off as if she couldn't care less and while we were doing the report she actually closed up and went to lunch without anything being resolved She left me a form to fill out at the Officer's insistence, which I filled out, but the form was actually a vehicle accident report form I filled it out anyway but had to leave it on her desk as she still had not returned The Officer told me just to leave it on the counter which I did.At one point I was told that I had to call the lost and found at the airport not them, I did call but of course it wasn't there.I also have my [redacted] receipt which indicates that I have checked bag I was the first one to the shuttle and my bag was the first bag to be put in the shuttle as I handed it to the driver The was maybe passengers on the shuttle including me The driver passed my street twice before dropping me off last when it wasn't necessaryNobody is who is going to stay for weeks would come without belongingsFrom the complaints that I have read on Speedishuttle I am clearly not the first one to have my bag go missing.I strongly believe that I was targeted for this theft and that the driver along with the woman sitting beside him both know where my bag is but are scared to produce the bag now in fear of prosecutionThe business took my money and my business and now when my belongings are gone (stolen) they just want my take the responsibility when I believe what happens on their shuttles is their responsibility and they should be liable for my loss My next step will be to get a lawyer and sue them for my loss They didn't even care that my anti-seizure medication was in my bag Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for your assistance I could not get a response by other means Sincerely, [redacted]

Aloha [redacted] , thank you for your feedback and we apologize for your misunderstanding It appears you wrote your review prior to speaking with our Safety Director this afternoon It is SpeediShuttle’ s Safety Policy to always contact the police and/or other applicable authorities in order to notify them of any accident or injury involving any one of our passengers, drivers or shuttles We request that a report is filed in order to document, include and protect all persons and property involved Additionally, SpeediShuttle recently changed insurance carriers in order to enrich our Safety Program even further In this isolated event, it appears our driver inadvertently provided our old insurance certification to the police officer instead of our new insurance documentation We apologize for this misunderstanding and thank you for bringing it to our attention We will be certain to double check all of our shuttles to ensure that any former insurance certificates that may have accidentally slipped by are disposed of As our Safety Director explained to you, today is the first time she has heard from you or your insurance company In your review where you refer to “They” giving you the runaround, it appears that you must be referring to insurance companies or other entities other than SpeediShuttle and we apologize for your time and frustration Lastly, as our Safety Director discussed with both you and your insurance company, a claim is in the process of being filed

A refund was generated for the guest on 08/He should have received it by now

I received the check in the amount of $yesterday, Jan7, 2017, so the complaint is finally resolvedIt should be noted, however, that after I paid
$in advance to Speedie Shuttle LLC at their location at the Sheraton Princess hotel in Honolulu their agent informed me that the shuttle was not scheduled to depart for the Honolulu airport until forty-five minutes laterIt was necessary for me to depart immediately for the Honolulu airport so I paid for a cab to travel to the airportMy original request on October 18, 2016, for a refund check from Speedie Shuttle was met with a questionable statement by Speedie Shuttle LLC that they could not mail me a check because I paid in cash; therefore I would have to go to their location at the arrival terminal of the Honolulu airport to collect a refund in cash A copy of three emails I sent to Speedie Shuttle LLC:, and submitted to Revdex.com to support my claim for a refund are attachedWhen I made a complaint with the Revdex.com of Honolulu Hawaii the business claimed to have mailed me a check on .12-21-16,..I responded that I had not received a check and the business should produce a cancelled check to prove that they actually mailed me a check. The business finally then mailed me a check on 1-3- Thomas FC***

Thank you so much for your replyI hope your trip went wellCan you send me pictures of the items along with the serial numbers to help with my investigationIf you have any receipts for the original purchase that would also help meOnce I receive these I can investigate this furtherI have
already scheduled an interview with the driver as well as with the Manager that you spoke to at the airportI look forward to your replyMahalo, Reno T*** General Manager of Operations SpeediShuttle LLC and Arthur’s Limousine *** *** *** *** ** ***
*** *** *** *** * *** ***
*** * *** * ***

From: *** *** Sent: Thursday, May 07, 3:AMTo: Revdex.com ComplaintsSubject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #***I have received a credit and this complaint has now been resolved Thank you.*** ***

We have responded and never got a response back from her. From: Reno T[redacted] Sent: Saturday, July 02, 2016 10:56 AM [redacted] Subject: Aloha From SpeediShuttle Aloha [redacted], Thank you for...

your very informative e-mail regarding your luggage and your very descriptive observation. I assure you we are very concerned. After interviewing the driver he does not recall receiving your bag. We did follow our protocol which was to check with each passenger and hotel to see if they happened to take an extra bag by mistake. We also checked with the HNL lost and found. They do have bags at the lost and found but none that fit the silver description that you described. If that is not the description we would be happy to check again with them and can let you know. We will be more than happy to cooperate with the Sheriff’s department should they produce the video showing the bag being placed on our vehicle. May I suggest you make a police report for you loss and itemize your belongings for any personal insurance claims you may want to file. We will be more than happy to provide a statement for them. Let me know if I can be of further assistance. Mahalo, Reno T[redacted] General Manager of OperationsSpeediShuttle LLC and Arthur’s Limousine

Aloha [redacted], thank you for your feedback and we apologize for your misunderstanding.  It appears you wrote your review prior to speaking with our Safety Director this afternoon.    It is SpeediShuttle’ s Safety Policy to always contact the police and/or other applicable authorities...

in order to notify them of any accident or injury involving any one of our passengers, drivers or shuttles.  We request that a report is filed in order to document, include and protect all persons and property involved.   Additionally, SpeediShuttle recently changed insurance carriers in order to enrich our Safety Program even further.  In this isolated event, it appears our driver inadvertently provided our old insurance certification to the police officer instead of our new insurance documentation.  We apologize for this misunderstanding and thank you for bringing it to our attention.  We will be certain to double check all of our shuttles to ensure that any former insurance certificates that may have accidentally slipped by are disposed of.   As our Safety Director explained to you, today is the first time she has heard from you or your insurance company.  In your review where you refer to “They” giving you the runaround, it appears that you must be referring to insurance companies or other entities other than SpeediShuttle and we apologize for your time and frustration.  Lastly, as our Safety Director discussed with both you and your insurance company, a claim is in the process of being filed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for your assistance.  I...

could not get a response by other means. 
Sincerely,
[redacted]

We will be mailing a check as requested.Please send all correspondence to: [email protected] Reno T[redacted]

Complaint: [redacted]
I am rejecting this response because: The shuttle driver acknowledged that I had a bag in front of a witness (who is willing to be a testify) that he would be back in 3 mins. with my bag and then he never returned or even called.  The business tried to brush me off and then even blocked my phone number until I continued to call from a private number.  They were rude to me, I was told to prove I had a bag when at the time of reserving my shuttle service I had to indicate how many bags I had which clearly indicates they knew right from the beginning that I had one bag.  Then they tried to say that maybe one of the other riders had my bag and they would call them however after calling them repeatedly I was told that 1) the lady in the front seat beside the driver wasn't returning their calls, 2) the student who was dropped off before me wouldn't return their call, 3) the woman in the seat beside the driver didn't get off where she was staying and they didn't know where to reach her so were unable to find out if she had my bag and it went on and on with excuse after excuse.  After 4 days of excuses I went to the Sheriff's Office and filed a theft in the second degree report.  Deputy Sheriff Irons accompanied me to the Speedishutte desk at the airport to question them and decided that this should be a theft report based on the facts. The lady at the desk gave us both the brush off as if she couldn't care less and while we were doing the report she actually closed up and went to lunch without anything being resolved.  She left me a form to fill out at the Officer's insistence, which I filled out, but the form was actually a vehicle accident report form.  I filled it out anyway but had to leave it on her desk as she still had not returned.  The Officer told me just to leave it on the counter which I did.At one point I was told that I had to call the lost and found at the airport not them, I did call but of course it wasn't there.I also have my [redacted] receipt which indicates that I have 1 checked bag.  I was the first one to the shuttle and my bag was the first bag to be put in the shuttle as I handed it to the driver.  The was maybe 5 passengers on the shuttle including me.  The driver passed my street twice before dropping me off last when it wasn't necessary. Nobody is who is going to stay for 9 weeks would come without belongings. From the complaints that I have read on Speedishuttle I am clearly not the first one to have my bag go missing.I strongly believe that I was targeted for this theft and that the driver along with the woman sitting beside him both know where my bag is but are scared to produce the bag now in fear of prosecution. The business took my money and my business and now when my belongings are gone (stolen) they just want my take the responsibility when I believe what happens on their shuttles is their responsibility and they should be liable for my loss.  My next step will be to get a lawyer and sue them for my loss.  They didn't even care that my anti-seizure medication was in my bag.     
Sincerely,
[redacted]

From: [redacted]...

[redacted]
Sent: Sunday, August 23, 2015 7:12 PM
To: [redacted]
Cc: [redacted]
Subject: Request for refund
 
Aloha Mr. [redacted],
 
Thank you for your patience in our response.  For this
reason, along with your mentioning that one of our agents stated a refund will
be made, I have just cancelled your reservation.  The refund process takes
about seven business days to go back to your [redacted] card.
 
I have, however, attached a gps report showing
that your designated shuttle was at the pick up address between
11:33 - 11:35: the [redacted].  Because of this report I am unable to honor
a reimbursement for a taxi when our shuttle was indeed at the pick up location
in a timely manner. 
 
I thank you for your understanding and hope that this
does not change your feelings on revisiting the Hawaiian Islands. 
 
Mahalo,
Erhart *. A[redacted]
Operations Manager - Oahu
SpeediShuttle LLC and [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
From:
[redacted]
Sent: Sunday, August 23, 2015 5:59 PM
To: Oahu
Subject: Fw: Request for refund
 
Dear manager
 
I waited for 3 days but still not
able to receive any response from you.
I hope you see frustration after
having experienced unpleasant service on my honeymoon and yet, having to send
several emails to complain about totally ill-mannered service.
Please kindly make necessary
arrangement for payment of full refund and cost of taxi. ($58.81 + $45 = $103.81 )
I appreciate your understanding and response but if I cannot hear from you by Wednesday August
26th, I think I will have to ask for a help from RevDex.com.
 
Regards,
[redacted]
 
----- Forwarded Message -----
From: [redacted]
To: "[redacted]" <[redacted]>
Date: 2015/8/21, Fri 19:27
Subject: Request for refund
 
Dear manager
I am writing to complain the service you provided on August 12th.
A shuttle was due to pick us up at The [redacted] hotel at 11:30
but no one showed up.
I have hotel manager, Mr [redacted] to confirm this.
After 20 minutes of waiting I called your office but was told to
take a taxi and accept a refund which did not happen so far.
I am therefore requesting full refund of your charge of $58.81
plus the cost of taxi that we were reduced to take, which was $45.
It was a bit of disappointment that we had to end our honeymoon
rushing to airport but I appreciate your appropriate response.
Best regards,
[redacted]

We have created a reservation for the guest and emailed her a confirmation.Confirmation [redacted]  Pickup at 8:30 PM on 12/22.Reno T[redacted]