Pegasus Residential

A discount for $500 off rent was falsely advertised for the month of June. The advertisement said that all residents who paid on time would get it.
On 24 Apr. 20 an email was sent out to all residents. It stated that all residents who paid on time for May would be eligible to receive $500 off of rent for June. This was an effort to make things easier when everyone needed help due to lost work from covid. It was merely a scam to force residents to choose paying rent on time when they needed the money for grocery's and toilet paper and power. Nothing else was ever said until individuals reached out when rent was already due for June and were told it was just a drawing and only one resident would receive the discount. It was false advertisement and many residents were planning their finances around this promise just to be told they weren't getting it went they needed it most. They replied with it was a mistake and they wouldn't be able to afford landscaping if they gave everyone $500 off. They are literally prioritizing flowers over people ability to survive and pay their bills. Every other resident had the same understanding they would receive the discount. They simply reply you were eligible for the drawing. The flyer never mentioned a drawing or that only one resident would get this. It clearly states every resident will be eligible (the right to something not the possibility) to receive the much needed discount.

Terms of my apartment lease were broken, my property was damaged, and I am requesting out of my lease.
I have now left two messages on the cell phone number listed for *** with my phone number requesting a call back. The terms of my lease have been broken by improperly allowing entry into my apartment on January 28th, and my property was damaged as a result of that occurrence. I tried working with *** and requested that no one enter my apartment when I am not home, and she agreed to the terms. I received an email this past Friday from the assistant manager, ***, letting me know that I would be without internet until the scheduled time that
*** was allowed to enter. I called her and made it clear that no one was to enter my apartment and that I would rather go without internet until our scheduled appointment on February 25th. She voiced understanding. Unfortunately, I came home today, February 23rd, from a weekend out of town and found that these multiple conversations I had regarding this issue were blatantly disregarded, and a third party was allowed to entered my apartment by the 54 Station Apartment staff without my knowing, yet again.

They issued a check with someone else's name on it and refuse to reissue it properly
At the start of my 3rd lease term I tried to get a roommate but due to her credit history her application was denied. After, I continued to live by myself. At the end of my lease term they issued a check, which returned the amount of money I paid for my security deposit. However, the check had the failed roommate's name on it as well. Now, they refuse to reissue the check without the girl's permission which makes absolutely no sense. She never lived with me and has no right to a deposit that I paid.

My washing machine is broken with my clothes inside. My kitchen sink has been broken for a month and even with the work orders nothing has been done.
I was told by the leasing office if I had maintenance issues to call to have them resolved.I called and left multiple messages I never got a response. When I went to the leasing office they put in a work order. I still have not seen anyone. I called because my washing machine is not working and currently has my clothes locked in it. I spoke to maintenance he told me that he doesn't know what to tell me. "It's after 5 and he is trying to help me" he then said that "he was about to burn up the road" When I offered to have my spare key holder meet him there to ope the door. I requested to speak to the property manager I was placed on hold and no one came back to the phone. When I attempted to call back I got a message saying the office was closed.

The living at this apartment is uncomfortable and a hassle. It shouldn't be this hard to live somewhere. The rental office isn't concerned
We have been living at *** apartments for a month and have had the worst living experience since being here. The office is very unprofessional and they never answer the phone. Less than 24 hours before moving in, our apartment was changed because the apartment we applied for apparently was not ready. They told us we would be moving in a new and renovated home because of the change and that was a lie. When moving in on August 7th, 2019, we filled out an inspection sheet of things that were wrong and they weren't fixed until August 29th. As of today everything on the paper still hasn't been resolved. The air has been the main issue since living here. The first day that it seemed to be a problem was on August 10th, 2019. My roommate's mother was in town to see the new place and bring down her belongings and it was extremely uncomfortable in the house. She called the rent office and explained how warm it was and they said they would fix it. She also had me write down all the stuff that was wrong with the apartment that she told ***, the leasing consultant about it. After that, we have had numerous times where we have called and complained about the air. All three of our call records show where we have had to call emergency maintenance after hours because of the temperature. We have been sleeping in 86 degrees, not to mention that I have a 7 month old baby that I have told them over and over about and no one cares about that. It has been numerous amount of nights where my daughter has had to sleep in just a diaper because of how hot it was. On September 1st, 2019, the rent was not posted on the online portal. We checked again on the 2nd, still not there. On the 3rd, I had to call the rental office to ask if we had to pay rent and then it was posted. One of roommates went to the rental office to ask about a price adjustment on the rent because of the hassles we have been dealing with. We were told that we had to talk with the property manager, ***, pertaining to any rent adjustments. We were told on the 3rd of September that *** would be in the office and would give us a call, but he never reached out to us. We contacted and went directly to the office on the 4th and 5th trying to get in contact with *** and we were still being told he would contact us. On the 6th of September, *** reached out to us with a eviction letter about the late payment fee but would not contact us personally. We have had enough with the unprofessionalism and avoidance here at ***. Recently within the last week, we filed a complaint once again about the air and now bugs in our kitchen. Pest control came out and the pest control man, ***, informed us that they have told *** to fumigate the apartments when people move out and before new residents move in, but *** doesn't fumigate the apartments when people move out because it's too much money so they have pest control come out every Thursday. After having pest control come out, it seemed that we started seeing more bugs. My roommate called the rental office and was told that that's what the bugs do because they are trying to get run away from the spray that pest control did. The air conditioner unit was just fixed on Saturday, September 7th, 2019. A month after living here and the air was just fixed. I am so uncomfortable here and the pest control problem in the kitchen makes me not want to go in there. We haven't cooked since living here and I'm tired of spending money on fast food because I can't cook at home. We have food in the fridge but the bugs end up in the fridge as well. I feel so bad that I have to live here with my 7 month old daughter. The health department definitely needs to shut down these apartments because it is so unsanitary to live in these conditions.

Something in my apartment is making me deathly sick and it started 2 weeks after I moved in. I have been paying my rent but cannot be inside my home.
I moved in my apartment Mid March 2019 and I started getting very sick 2 weeks after I moved in. My health is progressively getting worse and worse. Respiratory issues, headaches, electrolytes in blood in critical range that ended me up being admitted to the hospital. I have been to numerous doctors and in and out of the emergency department 12 times since I moved in my apartment. I am currently paying rent but cannot live there. I wanted to see what would happen if I stayed by a friend for one week and stayed away from my apartment. I did that and since I have been out of my apartment I have been getting better with each passing day to the point I am almost 100% better. At first I thought it was mold but had the apt. tested and was negative so I think it is the new carpet they were trying for the first time and told me I was going to be the guinee pig for this new carpet they want to try. Please help me. Also we have had 2 overdose drug related deaths 6 days apart from one another. Now there is a strange man banging on doors at 2:00 am trying to get into people's apartments. I want out of my lease with no financial penalties. I want to move out now so I don't have to live under these circumstances any longer. I paid my rent for July but cant even live there. I am an extremely unhappy, disappointed resident.

I have made multiple service requests, maintenance never comes or managers act like it doesn't matter. The most recent is the mold growth in my home.
I have asked mulatiple times and even gone to the office regarding safety and health matters. I have sent in videos of the property being broken into, and even simply asked to move to a different unit instead of just breaking the lease. I also have a mass amount of mold growth in my home, I have notified the office and they said someone would be out immediately to as it and never came. I went back to the office and the other managers wouldn't even let me in and told me that they were unaware that anyone was suppose to come. I have called management in many occasions and the maintenance line and they literally never call back or act like they don't get the call. I recently have started sending everything over email and in person so they cannot say they have no idea anymore. Not only this, I have several people in my same building with issues by maintenance and things not being done properly or ever addressed at all. I have tried very hard to be nice and to keep things calm, but it has come to the point where my daughter has a rash from the mold, and my asthma has arisen for the first time in 20 years and I have had to use a breathing machine. I have multiple instances of safety breaches as well, including car burglary, my back porch being vandalized (and never cleaned after by maintenance), and my home being physically walked into. All of this is on film by my cameras on the outside of my home. I have taken the security issues into my own hands and now changed my locks because the property does not respond. This goes against my lease as they no longer have access but at this point they can evict me and I would not care. I have offered as I stated to simply switch units, even with the mold and stay with the property. I like living here, but I do not feel cared for Or respected by anyone in the office other than ***. This has got to be addressed, especially as my kids and I are now sick all the time from the mold in my home. I have a 1, 3, and 9 year old and am a single parent. We do not get sick like this and have stayed consistently sick for the last 6 months. I cannot sit here and watch them take advantage of us anymore.

Severe ethical neglect in handling of funds
We have been tenants at this complex for three years. They recently switched ownership to *** Residential. The new leadership has neglected to respond to communication which has been followed with lies, false information, and neglect of concern or assistance. We have reached out numerous times management above them in regard to the issue and have yet to hear back from them either.

We contacted the office on the morning of 12/11/17 in regard to notifying our rent would be later that month due to a $3k repair with our car. I left a message of which no response was given. We had at that point received no notification of any type in regard to rent payment that month or processing with legal action. Our rent was at the office before they opened on 12/22/17. We were not contacted until 12/23/17 and were advised that they would not accept our rent due to eviction filings being made and that attorney's fees had now been added to our account. We were also told that two documents were sent out to us advising of the threat of legal action/costs. Again we received neither. We were informed our funds would be returned.

After reaching out to the general manager in regard to this issue as well as several other issues he avoided every request made to discuss and break down this charge for us. He has been very negligent in addressing much of anything that we have really asked of him.

We found after researching ourselves that the eviction filing they threatened us with had actually been dismissed because as they said they "accidentally hit dismiss". They also found out that they did in fact accept our December rent payment. The assistant manager there said that her superior informed her that it was okay to take the payment because we agreed to make the payment for the additional charge, which we did not. She also advised that they accepted the payment because it was received before they were charged. However per their ledger and what they put in their system they did not notate our account with our payment until 12/29. I was informed today that they can put it on our account "whenever they like to" and not on the day received.

Per Jan 11th, 2018 the filing was dismissed by the court.Yet the leasing office is still saying that they were responsible for the dismissal and also that even though their records do not add up, nor their words, or any conversation with us, we are still responsible for the attorney's fees.

They will not however provide us a breakdown of the fees nor will they provide us with the date they were charged for the attorney's fees or any other information relating to that. All we are being told at this point is that they have filed on us again and that we now owe the attorney's fees for the month of December and January.

We requested to be released from our lease (that is less than 60 days in ) and allow them to keep the December and January rent payment as well as payment the December attorney fee. They said they would not do that and have now proceeded with filing on us again and have also added the January attorney fee even though they had our January payment in hand on the morning of January 12,2018 before the office opened.

Was misquoted the square footage of my apartment and they are refusing to adjust my rate to the quoted rate for the square footage I am living in.
On September 11, 2017 I went to the Springfield Apartments leasing office seeking rates. Met with a man and a woman who apparently no longer work there but quoted me $805 for 800 square feet and $675 for 600. I accepted the 800 square foot for $805. I have a welcome letter stating the apartment number for a 800 square foot apartment with the reflected $805 rate. A issue came up with my previous complex and we had to move our move in date back. I went back to Springfield Apartments in person September 27, 2017 and spoke with ***. *** said they did not have 800 square foot units for my move in date, I accepted the 600 square foot for $675 instead. She sent me a welcome letter and the letter stated $810 so I emailed and called to ask why the rate was not the same rate I was quoted. She stated the apartment was indeed 800 square feet so I accepted the welcome letter as I was told the $810 rate was for the 800 square foot. I go back in October 25, 2017 to pay the move in expenses. I spoke with a guy who I now know was a temp for the agency however he also confirmed the apartment I will be moving into is 800 square feet. Come move in day November 9, 2017 I realize the apartment is not the 800 square foot promised but rather the 600 square foot. I go into the main office and point out the error, I spoke with *** and another woman named *** who have no clue what was going on. When asked to pull up my information *** called me "***" and said I was in a renovated 800 square foot apartment which was completely false my name is *** and I am in a standard 600 square foot. *** offered for me to move apartments I told her that was not reasonable as I just paid $600 for movers to move me into the assigned apartment. She didn't seem to have a clue what was going on so I decided to come back another time. I spoke with their office manager a couple days later (the next Monday) and she pulled *** and *** in to figure out what was going on. *** accused me of being confused and not knowing the apartment details (false) and *** stated she remembered me but it was her first day so she admitted she was confused with the whole situation. I was told by the office manager that they would reach out to me with a resolution. A few days go by and I get a phone call stating they are still working on the resolution. It's now the day first months rent is due so I go up to the office myself and ask in person what my rent is. *** hands me a post it with $790.20 on it and dismisses me to address another customer. I thought this was the "resolution" to my issue. I call today as the second months rent is due to check on my rate as the online customer portal still says $810. *** is defensive on the phone as I tell her about the rent confusion and says she will get the office manager. *** gets back on the phone and tells me there was nothing they could do about the base rent and it is staying $810. I understand staff changes, I understand mistakes, but this is ridiculous to me. I have no problem paying $810 if I was indeed in the 800 square foot unit but I am paying the same rate for 200 square foot less. I have welcome letters for a 800 square foot and a 600 square foot reflecting the same rates... that doesn't make any sense and is unethical. They refuse to work with me so I am coming here for help.

Misleading information and the refund for administration fee and duke power bill.
On October 19, 2017 I applied for an apartment with *** Apartments in Durham NC located at ***. The leasing agent I dealt with name is***. I told her that I had been evicted out of my apartment but I do have a copy of my receipt that I had paid it off. She told me that as long as it was paid off that it should not be a problem, because *** has other tenants that had been evicted and they were approved. I sat at her computer and filled out the application.*** showed me the layout of the apartments. She asked me when did, I want to move. I told her on October 21, 2017. As I was reading the terms of the application, I got to the part where it says if you have been "evicted" your application would not be accepted. I figured that there was no need for me to go any further with the application. I called*** and showed her the part about the eviction in their terms. On October 20, 2017, I went to *** Apartments to check on the status of my application because I hadn't heard from***.*** informed me that I had a debt which was highlighted in yellow, for $100.00 that I needed to pay off before I could move into the apartment. I went to Walmart and paid the bill through bill pay and brought the receipt back to***.*** informed me while I was in the office that I needed to have the electricity in my name before I moved in and also rental insurance. I asked her do she want me to do that now. She said yes. I called *** and paid a deposit of $200.00 to *** and $35.33 to *** for rental insurance. That Friday night October 20, 2017 I received an email stating that I was denied for the apartment. I had to call *** to cancel the electricity and also *** to cancel the rental insurance. I called the corporate office Pegasus Residential *** on October 23, 2017 to let them know what happen with my application. The receptionists email*** the Regional Manager to let her know I have some questions about my application. On October 24, 2017*** the property manager called me and left me a message. I called the corporate office on October 25, 2017 and told the receptionist that I didn't want to talk to*** I wanted to talk to***.*** called me back on October 25, 2017 and she apologizes as to how my application was handle. She told me to email her a copy of my *** bill . She told me that she would speed the process up so that I can get my Administration fee which was $100.00 and $35.70 in the electricity that I was charged for the apartment because I didn't move in. I email her a copy of the *** Bill .As of November 7, 2017 I have not received my money.

False advertising, poor communication, poor maintenance & response time to requests.
The management co. advised me initially that the unit I was contracting had attached storage which it did not. I was told that I would be able to walk the property August 15th, 2 weeks prior to move in Aug 28th. Then I was told it wouldn't be ready until Aug 17th, then ultimately not until Aug 26th, 2 days before move-in. I finally was able to walk through and determined that there was NO outside storage, and truly no inside storage. Overall, I did not like the townhouse but at this point had no option but to move in as I had to move out of my apartment within 48 hours. I expressed my dissatisfaction to the Assistant PM and she advised me that they would work with me and come up with a resolution, whether that be reduction in rent or adding storage. I have made several inquiries to them with little to no feedback. I have had to bring in a stack-able washer and dryer rather than a standard set just to try to free up some space. I also have to use every closet for storage and have no place for my clothes. (I moved from a 3/2 home in FL) Furthermore, I have a dishwasher that continues to back up water and a freezer that makes awful noise. Both of which I have placed service requests for but have not been resolved. The house has multiple paint spots throughout the house. I pay $1020 a month, premium rent and I am receiving subsidized housing treatment. The office is only open part time. Ultimately, if I had been able to walk through the property when originally promised I would have never accepted the property.