Dear Mr***,Thank you for the opportunity to respond to this complaintSpecial Mobility Services Management Team has investigated this matter, and I recently spoke to this consumer on May 22, I shared the following information with the client and his proxy, [redacted] *.Special Mobility Services call takers do take notes and document client requests so there is a record of when clients call and what their request wasThe client and I have shared past success in arranging service requestsIn an effort to build upon these past successes, and to improve consistency and overall client experience when calling our company, Special Mobility Services has arranged for me to personally assist this client or his proxy with future requestsOur Regional Manager, Rusty K***, is very sorry and asked me to communicate to the client his apology for the client receiving a monthly bus pass when rides were requestedSpecial Mobility Services has also removed from our records any comments or documents referring to the client as being noncompliant with our office.I closed the conversation by asking in regards to the letter sent to your agency, was there anything else Special Mobility Services can do for himI was informed that this matter has been settled to the client's satisfaction.Special Mobility Services is committed to providing all clients a pleasant experience when interacting with our companyWe look forward to assisting our clients with all of their future transportation needs.Program AssistantSpecial Mobility Services
Dear Mr***,Thank you for the opportunity to respond to this complaintSpecial Mobility Services Management Team has investigated this matter, and I recently spoke to this consumer on May 22, I shared the following information with the client and his proxy, [redacted] *.Special Mobility Services call takers do take notes and document client requests so there is a record of when clients call and what their request wasThe client and I have shared past success in arranging service requestsIn an effort to build upon these past successes, and to improve consistency and overall client experience when calling our company, Special Mobility Services has arranged for me to personally assist this client or his proxy with future requestsOur Regional Manager, Rusty K***, is very sorry and asked me to communicate to the client his apology for the client receiving a monthly bus pass when rides were requestedSpecial Mobility Services has also removed from our records any comments or documents referring to the client as being noncompliant with our office.I closed the conversation by asking in regards to the letter sent to your agency, was there anything else Special Mobility Services can do for himI was informed that this matter has been settled to the client's satisfaction.Special Mobility Services is committed to providing all clients a pleasant experience when interacting with our companyWe look forward to assisting our clients with all of their future transportation needs.Program AssistantSpecial Mobility Services