Peggy Oberlin Interiors Inc

Unfortunately in this situation when this happened in the past this was an intermintent problem thats why it was hard to diagnoseAt this point since vehicle was fixed a month ago it might be a different problemFor example if a check engine light came on and it was repaired and the problem
happened a month later it could of been something else unrelatedWe dont offer refunds at our dealership however at this time what I will offer the customer would be to take it back to the Chrysler store and if its a simple fix which was unrelated to the other problem I will take care of this at my expenseAs far as the latch that had an issue thats not a warrantied item and I paid for the repair on my ownIf the dealership says that the problem is related to the last issue I will than take the vehicle back and replace vehicle with the same year or newer Town and Country with the same miles or lower than the vehicle she purchased with no out of pocket expense from the customer

First thing I must mention is the person who is filing this complaint is not the person that we sold this vehicle toI personally looked up the persons name and just tried calling her at the number we have which is ###-###-#### and there is a message that says this number is an unassigned number at land o lakesSecond the customer dropped off the vehicle at the new car store and they gave them a late model free loan a car to use while vehicle is being fixedI am the owner of this company and have been in business for over years and I don't appreciate being called dishonestThere was no dishonesty at time of saleWe both mutually acknowledged the srs light on and tried to fix itWe than sent it to the new car dealership to fix which it went I believe two times to themThey explained to me that this is not an ongoing problem its intermittent which is sometimes difficult to diagnose as opposed to an issue that would always occurthey said that they are willing to change the srs wiring harness which is a dollar repairIN addition I was just called by the dealership that the customer now complained about an issue with the lock on the door which is not part of the power train warranty that comes with the vehicle and this would cost me an additional to order the part which I authorizedAt this point it would be much easier instead of complaining that I am not standing behind my vehicle which I am and taking full responsibility about this situation which if we were shady we wouldn't fix customers car is to personally call me direct at ###-###-#### to discuss this matterI called the dealership and they informed me that vehicle will be ready tomorrow

Complaint: [redacted]
I am rejecting this response because: I do not understand why I would go through the trouble of dealing with World Class about getting another loaner from them after the first two cars had severe issues. I would HAVE contacted them if they provided working automobiles. This has already been a massive inconvenience and I did not want to waste more time with them. It's as simple as that and I do not appreciate his insinuation of dishonesty on my part. Another example of shady business practices."He" (I) did not have issues with the airbag light, the car was sold with the airbag light on and was promised to be minor work and would be fixed in a timely manner. We have documented the whole ordeal.Nowhere in his response does it address the fact that his salesman lied, and the car was sold in an extremely unsafe condition. If the airbags do not deploy or deploy randomly, I am sure he's aware of how dangerous that is.The car is a lemon, serviced three times for the same issue, and the World Class should accept the refund with no penalties. This car was meant to transport three children 6 months to 7 years. We have been struggling to maintain their routines and schedules with loaner and rental cars, juggling car seats, etc.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have an appointment with [redacted] for Monday morning.  At that time, I will speak with an adviser there and let them know about the offer World Class has made me, and to have them contact World Class as soon as possible early next week with their findings.  I would like to note that the issue was never "fixed."  After each of the four times the vehicle has been in for the airbag, the light has come back on in a matter of days.Thank you for your assistance.Regards,
[redacted]

I am sorry to read this complaint. We did sell this vehicle to this customer. He had these issues with the airbag light. We tried fixing it our dealership however we did not have the proper scanner thats involved to repair so we had it sent to the New car dealership at our expense to have repaired....

We did give the customer a free loan a car while vehicle was getting fixed. I found out after the repair was done the first time that the loan a car had to get jumped. We have 300 vehicles in inventory and I feel if there was an issue with the loaner and customer would of contacted us I would of put him in another loan a car immediately. The car was brought back to the same dealership to see why it wasnt fixed properly again at my expense. I feel bad for the customer however this is a situation where I am at the mercy of the Chrysler dealership to get in fixed which was promised to me that it would be ready this week. I feel that I am handling this very professionally and just waiting for a call back from the dealership when car is done. As far as any fraud or deception as noted I would love to know what we did wrong. Customer had an issue, we sent to the Chrysler store to get fixed, we are paying the total repair, we gave a free loaner car, at this point if car is not ready today customer can come in today and pick out any loan a car they want to use while the vehicle is getting fixed. Any questions please contact Michael S[redacted] GM.