Dear Sir or Madam,Thank you for the opportunity to resolve this situationI explained to the bride and her mother at the time of their purchase, the details on the contractTypically, our sale dresses are cash and carry onlyIn good faith, I made an exception and allowed Mrs*** to use a
credit card.According to *** ***'s contract, *** *** provided her signature, agreeing to all guidelinesThe dress purchased from Peggy's Bridal Salon is in pristine conditionThe reason this transaction is being disputed is because the bride found another dress at a different store.Our contract clearly states all sale items are final saleAgain, Mrs***'s was aware of thatHer signature clearly supports it*The bridal gown is still in our possession, due to the fact that the bride intended on having alterations done here on the premisesThank you for your consideration with this matter.Sincerely,Marilyn RaymondOwner of Peggy's Bridal Salon
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that I had signed a contract. However, I was NOT told at the time of signing that sale dresses are to be paid for in Cash, as stated in the businesses responseI did not even deal with the owner personally when actually purchasing the dressI had dealt with another sales associate and we were never told about this "cash only" policy for dressesThe sales associate took the credit card and ran it with no questions askedIt was not until after purchasing the dress that I had talked to the owner
I can not stress enough, the amount of rudeness that I encountered during this so called "business transaction"It was extremely unprofessional and not handled in a well manor at allI am very upset with the service I received and am unhappy with the productI feel that I was treated unfairly and accused of things that I had not done nor saidMy mother and I tried to handle the situation in a nice manor and the owner got out of control and started to yell at me and hang up on meI would just like to receive my money back, the owner to keep the dressI feel uncomfortable dealing with the owner from here onRegards,*** ***
Dear Sir or Madam,Thank you for the opportunity to resolve this situationI explained to the bride and her mother at the time of their purchase, the details on the contractTypically, our sale dresses are cash and carry onlyIn good faith, I made an exception and allowed Mrs*** to use a
credit card.According to *** ***'s contract, *** *** provided her signature, agreeing to all guidelinesThe dress purchased from Peggy's Bridal Salon is in pristine conditionThe reason this transaction is being disputed is because the bride found another dress at a different store.Our contract clearly states all sale items are final saleAgain, Mrs***'s was aware of thatHer signature clearly supports it*The bridal gown is still in our possession, due to the fact that the bride intended on having alterations done here on the premisesThank you for your consideration with this matter.Sincerely,Marilyn RaymondOwner of Peggy's Bridal Salon
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand that I had signed a contract. However, I was NOT told at the time of signing that sale dresses are to be paid for in Cash, as stated in the businesses responseI did not even deal with the owner personally when actually purchasing the dressI had dealt with another sales associate and we were never told about this "cash only" policy for dressesThe sales associate took the credit card and ran it with no questions askedIt was not until after purchasing the dress that I had talked to the owner
I can not stress enough, the amount of rudeness that I encountered during this so called "business transaction"It was extremely unprofessional and not handled in a well manor at allI am very upset with the service I received and am unhappy with the productI feel that I was treated unfairly and accused of things that I had not done nor saidMy mother and I tried to handle the situation in a nice manor and the owner got out of control and started to yell at me and hang up on meI would just like to receive my money back, the owner to keep the dressI feel uncomfortable dealing with the owner from here onRegards,*** ***