We understand that our membership was not properly explained to *** and that she did want a membership to our online service. So, we have canceled the membership and refunded the charge of $4.95. Please see below
We apologize for any inconvenience this might have
caused
Thank you
Mary
Lesko Customer Service
Phone # ###-###-####
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
12/03/05:PM
***
***
12/14/10:AM
01/11/
***
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User
Merchant
Site
Customer
Submitted Time
Final Status
State
Amount
Card
** *** *** ***
lesko.com
*** ***
12/14/7:11:AM
Refund
$USD
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied I hope my message to you is clear as wellAnd the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employeesThank you
Regards,
*** ***
My name is *** * ***I bought on line ***.com a month package I have attempted times since 7/2To have this account access No password fits always said I am not recognized I have called and spoken to all outsourced non English
speaking people. I want a full refund 39.90it's now July and still no response .I want my full amount back in days or less simple reversal of charge that's all I want Is this now clear of my request ?*** ** ***
Hello:
We apologize that our online service was not adequately to *** *** and that he was unable to reach us by phone to cancel this membership. We were able to refund the last months of charges and have canceled the service so nothing further will be charged. Our policy is for a
day refund but I was able to refund an additional month to *** *** on September
Again, we apologize for the problems that were incurred due to *** *** having been signed up to our online service which provides information on government money such as loans, grants, and direct payments
Thank you
Mary
Lesko Customer Service
***
***
Refund
14-Sep-09:18:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:16:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:14:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:12:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
04/30/05:PM
***
09/14/09:AM
10/08/
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User
I am sorry for the problem. Since the payment was a time charge, the online service is set up manually. I am not sure why the customer service agents did not realize that the account was to be set up manually as they should have made sure that the login to our database was operational as soon as they heard from customer. We did refund the customer in late July and sent them a copy of the refund. This is our fault and will retrain our agents so this problem does not happen to future customers
Mary
Lesko Customer Service
Phone # ***
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund
29-Jul-13:36:
*** ***
M
***
USD (39.90)
29-Jul-19:11:
USD (39.90)
July 30,
We have received the email messages from *** *** and are sorry that our online service was not clearly explained. We are not the government but maintain a large database of information on all
types of government programs. We have canceled this membership and refunded
the charge and will review our training with the agent that signed up *** ***
Again, we apologize for the problem
Mary
Lesko Customer Service
Phone # ###-###-####
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
30-Jul-10:39:
***, ***
M
XXXX***
USD (3.79)
--
USD (3.79)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
07/29/01:PM
***
***
07/30/10:AM
08/06/
***
***
-->
***
***
***3Reset
$
$
$
Re-Activate
Transactions
User
I apologize for the unwanted phones calls that have been occurring to our former customer below but we canceled their membership to our online service on May when we were contacted by the customer and instructed to cancel. We have placed the customer on our DNC list and are unaware
of any calls still being made by our company. Please note we refunded the customer on May the day of cancellation of the service
Thank you
Mary
Lesko Customer Service
Phone # 800-955-
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund
20-May-09:10:
*** ***
M
***
USD (3.79)
20-May-19:05:
USD (3.79)
***
***
Settled Successfully
18-May-14:29:
*** ***
M
***
USD
18-May-19:11:
USD 3.79
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
05/18/02:PM
***
***
05/20/09:AM
05/26/
***
***
-->
***
***.***
***Reset
$
$
$
Re-Activate
Transactions
User
November 9,
Per a previous request from the customer, the membership has been canceled and BOTH charges are being refund. We apologize for the problem and were happy to cancel the membership and refund if
the customer did not wish to be signed up to our service
Mary
Lesko
Customer Service
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
10/31/12:PM
***
***
11/09/10:AM
12/08/
***
***
-->
***
***@***.COM
***Reset
$
$
$
Re-Activate
Transactions
User
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
09-Nov-10:51:
***, ***
V
***
USD (4.95)
--
USD (4.95)
***
***
Refund/Pending Settlement
09-Nov-10:51:
***, ***
V
***
USD (59.90)
--
USD (59.90)
We are sorry for the misunderstanding about our online service of government sources. However, the customer did cancel with us on June 3, (see below) and the charge of $was voided on that same date (also see below)
Thank you
Mary
Lesko Customer
Service
Phone # ***
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
06/02/07:PM
MEN59SH
06/03/12:AM
06/10/
Rachel
McDonald
--> [email protected]
Rachel62305Reset
$
$
$
Re-Activate
Transactions
User
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
MEN59SH
Voided
02-Jun-19:31:
McDonald, Rachel
M
XXXX
USD
03-Jun-19:57:
USD
September 15,
We apologize that our online service was not clearly explained to the customer. I have canceled the membership and refunded both of the charges as shown below. We do not send letters but communicate about how to use our service by sending email confirmation on the
order as well as how to login to the website. We also apologize that the customer was not able to reach us by phone so we will look again at our phone service recording in case they called when our office was closed
I have canceled the membership and refunded both charges
Thank you
Mary
*** Customer Service
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (3.79)
--
USD (3.79)
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (39.90)
--
USD (39.90)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
08/20/03:PM
***
***
09/15/08:AM
08/28/
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User
We understand that our membership was not properly explained to *** and that she did want a membership to our online service. So, we have canceled the membership and refunded the charge of $4.95. Please see below
We apologize for any inconvenience this might have
caused
Thank you
Mary
Lesko Customer Service
Phone # ###-###-####
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
12/03/05:PM
***
***
12/14/10:AM
01/11/
***
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User
Merchant
Site
Customer
Submitted Time
Final Status
State
Amount
Card
** *** *** ***
lesko.com
*** ***
12/14/7:11:AM
Refund
$USD
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied I hope my message to you is clear as wellAnd the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employeesThank you
Regards,
*** ***
My name is *** * ***I bought on line ***.com a month package I have attempted times since 7/2To have this account access No password fits always said I am not recognized I have called and spoken to all outsourced non English
speaking people. I want a full refund 39.90it's now July and still no response .I want my full amount back in days or less simple reversal of charge that's all I want Is this now clear of my request ?*** ** ***
Hello:
We apologize that our online service was not adequately to *** *** and that he was unable to reach us by phone to cancel this membership. We were able to refund the last months of charges and have canceled the service so nothing further will be charged. Our policy is for a
day refund but I was able to refund an additional month to *** *** on September
Again, we apologize for the problems that were incurred due to *** *** having been signed up to our online service which provides information on government money such as loans, grants, and direct payments
Thank you
Mary
Lesko Customer Service
***
***
Refund
14-Sep-09:18:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:16:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:14:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
***
Refund
14-Sep-09:12:
***, ***
D
XXXX***
USD (59.90)
14-Sep-18:56:
USD (59.90)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
04/30/05:PM
***
09/14/09:AM
10/08/
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User
I am sorry for the problem. Since the payment was a time charge, the online service is set up manually. I am not sure why the customer service agents did not realize that the account was to be set up manually as they should have made sure that the login to our database was operational as soon as they heard from customer. We did refund the customer in late July and sent them a copy of the refund. This is our fault and will retrain our agents so this problem does not happen to future customers
Mary
Lesko Customer Service
Phone # ***
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund
29-Jul-13:36:
*** ***
M
***
USD (39.90)
29-Jul-19:11:
USD (39.90)
July 30,
We have received the email messages from *** *** and are sorry that our online service was not clearly explained. We are not the government but maintain a large database of information on all
types of government programs. We have canceled this membership and refunded
the charge and will review our training with the agent that signed up *** ***
Again, we apologize for the problem
Mary
Lesko Customer Service
Phone # ###-###-####
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
30-Jul-10:39:
***, ***
M
XXXX***
USD (3.79)
--
USD (3.79)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
07/29/01:PM
***
***
07/30/10:AM
08/06/
***
***
-->
***
***
***3Reset
$
$
$
Re-Activate
Transactions
User
I apologize for the unwanted phones calls that have been occurring to our former customer below but we canceled their membership to our online service on May when we were contacted by the customer and instructed to cancel. We have placed the customer on our DNC list and are unaware
of any calls still being made by our company. Please note we refunded the customer on May the day of cancellation of the service
Thank you
Mary
Lesko Customer Service
Phone # 800-955-
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund
20-May-09:10:
*** ***
M
***
USD (3.79)
20-May-19:05:
USD (3.79)
***
***
Settled Successfully
18-May-14:29:
*** ***
M
***
USD
18-May-19:11:
USD 3.79
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
05/18/02:PM
***
***
05/20/09:AM
05/26/
***
***
-->
***
***.***
***Reset
$
$
$
Re-Activate
Transactions
User
November 9,
Per a previous request from the customer, the membership has been canceled and BOTH charges are being refund. We apologize for the problem and were happy to cancel the membership and refund if
the customer did not wish to be signed up to our service
Mary
Lesko
Customer Service
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
10/31/12:PM
***
***
11/09/10:AM
12/08/
***
***
-->
***
***@***.COM
***Reset
$
$
$
Re-Activate
Transactions
User
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
09-Nov-10:51:
***, ***
V
***
USD (4.95)
--
USD (4.95)
***
***
Refund/Pending Settlement
09-Nov-10:51:
***, ***
V
***
USD (59.90)
--
USD (59.90)
We are sorry for the misunderstanding about our online service of government sources. However, the customer did cancel with us on June 3, (see below) and the charge of $was voided on that same date (also see below)
Thank you
Mary
Lesko Customer
Service
Phone # ***
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
06/02/07:PM
MEN59SH
06/03/12:AM
06/10/
Rachel
McDonald
-->
[email protected]
Rachel62305Reset
$
$
$
Re-Activate
Transactions
User
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
MEN59SH
Voided
02-Jun-19:31:
McDonald, Rachel
M
XXXX
USD
03-Jun-19:57:
USD
September 15,
We apologize that our online service was not clearly explained to the customer. I have canceled the membership and refunded both of the charges as shown below. We do not send letters but communicate about how to use our service by sending email confirmation on the
order as well as how to login to the website. We also apologize that the customer was not able to reach us by phone so we will look again at our phone service recording in case they called when our office was closed
I have canceled the membership and refunded both charges
Thank you
Mary
*** Customer Service
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (3.79)
--
USD (3.79)
***
***
Refund/Pending Settlement
15-Sep-08:55:
*** ***
V
***
USD (39.90)
--
USD (39.90)
Order ID
Order Date
Affiliate Code
Recurring ID
Date CancelRecurring
Date Expire
First Name
Last Name
Zip
-->
Phone
E-mail
Password
Successrecurs
Failedrecurs
Totalrecurs
Total signupmoney
Total recurringmoney
Total
Gateway
Recurring
Transactions
Edit
***
08/20/03:PM
***
***
09/15/08:AM
08/28/
***
***
-->
***
***@***.com
***Reset
$
$
$
Re-Activate
Transactions
User