We understand that our membership was not properly explained to [redacted] and that she did want a membership to our online service So, we have canceled the membership and refunded the charge of $ Please see below We apologize for any inconvenience this might have caused Thank you Mary Lesko Customer Service Phone # ###-###-#### Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit [redacted] 12/03/05:PM [redacted] 12/14/10:AM 01/11/ [redacted] --> [redacted] [redacted] @***.com [redacted] Reset $ $ $ Re-Activate Transactions User Merchant Site Customer Submitted Time Final Status State Amount Card [redacted] lesko.com [redacted] 12/14/7:11:AM Refund $USD
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied I hope my message to you is clear as wellAnd the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employeesThank you Regards, [redacted] ***
July 30, We have received the email messages from [redacted] and are sorry that our online service was not clearly explained We are not the government but maintain a large database of information on all types of government programs We have canceled this membership and refunded the charge and will review our training with the agent that signed up [redacted] *** Again, we apologize for the problem Mary Lesko Customer Service Phone # ###-###-#### Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount [redacted] Refund/Pending Settlement 30-Jul-10:39: ***, [redacted] M XXXX [redacted] USD (3.79) -- USD (3.79) Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit 07/29/01:PM [redacted] 07/30/10:AM 08/06/ [redacted] --> [redacted] [redacted] 3Reset $ $ $ Re-Activate Transactions User
We are sorry for the misunderstanding about our online service of government sources However, the customer did cancel with us on June 3, (see below) and the charge of $was voided on that same date (also see below) Thank you Mary Lesko Customer Service Phone # [redacted] Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit 06/02/07:PM MEN59SH 06/03/12:AM 06/10/ Rachel McDonald --> [email protected] Rachel62305Reset $ $ $ Re-Activate Transactions User Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount MEN59SH Voided 02-Jun-19:31: McDonald, Rachel M XXXX USD 03-Jun-19:57: USD
My name is [redacted] [redacted] I bought on line ***.com a month package I have attempted times since 7/2To have this account access No password fits always said I am not recognized I have called and spoken to all outsourced non English speaking peopleI want a full refund 39.90it's now July and still no response .I want my full amount back in days or less simple reversal of charge that's all I want Is this now clear of my request ? [redacted]
We understand that our membership was not properly explained to [redacted] and that she did want a membership to our online service So, we have canceled the membership and refunded the charge of $ Please see below We apologize for any inconvenience this might have caused Thank you Mary Lesko Customer Service Phone # ###-###-#### Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit [redacted] 12/03/05:PM [redacted] 12/14/10:AM 01/11/ [redacted] --> [redacted] [redacted] @***.com [redacted] Reset $ $ $ Re-Activate Transactions User Merchant Site Customer Submitted Time Final Status State Amount Card [redacted] lesko.com [redacted] 12/14/7:11:AM Refund $USD
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied I hope my message to you is clear as wellAnd the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employeesThank you Regards, [redacted] ***
July 30, We have received the email messages from [redacted] and are sorry that our online service was not clearly explained We are not the government but maintain a large database of information on all types of government programs We have canceled this membership and refunded the charge and will review our training with the agent that signed up [redacted] *** Again, we apologize for the problem Mary Lesko Customer Service Phone # ###-###-#### Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount [redacted] Refund/Pending Settlement 30-Jul-10:39: ***, [redacted] M XXXX [redacted] USD (3.79) -- USD (3.79) Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit 07/29/01:PM [redacted] 07/30/10:AM 08/06/ [redacted] --> [redacted] [redacted] 3Reset $ $ $ Re-Activate Transactions User
We are sorry for the misunderstanding about our online service of government sources However, the customer did cancel with us on June 3, (see below) and the charge of $was voided on that same date (also see below) Thank you Mary Lesko Customer Service Phone # [redacted] Order ID Order Date Affiliate Code Recurring ID Date CancelRecurring Date Expire First Name Last Name Zip --> Phone E-mail Password Successrecurs Failedrecurs Totalrecurs Total signupmoney Total recurringmoney Total Gateway Recurring Transactions Edit 06/02/07:PM MEN59SH 06/03/12:AM 06/10/ Rachel McDonald --> [email protected] Rachel62305Reset $ $ $ Re-Activate Transactions User Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount MEN59SH Voided 02-Jun-19:31: McDonald, Rachel M XXXX USD 03-Jun-19:57: USD
My name is [redacted] [redacted] I bought on line ***.com a month package I have attempted times since 7/2To have this account access No password fits always said I am not recognized I have called and spoken to all outsourced non English speaking peopleI want a full refund 39.90it's now July and still no response .I want my full amount back in days or less simple reversal of charge that's all I want Is this now clear of my request ? [redacted]