Peggy's Restaurant Inc

September 15, 2015
We apologize that our online service was not clearly explained to the customer.  I have canceled the membership and refunded both of the charges as shown below.  We do not send letters but communicate about how to use our service by sending email confirmation on the...

order as well as how to login to the website.  We also apologize that the customer was not able to reach us by phone so we will look again at our phone service recording in case they called when our office was closed.
I have canceled the membership and refunded both charges.
Thank you.
 
Mary
[redacted] Customer Service
 
 
Trans ID
Invoice Number
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Card
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[redacted]
[redacted]
Refund/Pending Settlement
15-Sep-2015 08:55:31
[redacted]
V
[redacted]
USD (3.79)
-- 
USD (3.79)
[redacted]
[redacted]
Refund/Pending Settlement
15-Sep-2015 08:55:22
[redacted]
V
[redacted]
USD (39.90)
-- 
USD (39.90)
 
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[redacted]
08/20/15 03:59 PM
[redacted]
[redacted]
09/15/15 08:56 AM
08/28/15
[redacted]
[redacted]
32305
-->
[redacted]
[redacted]@[redacted].com
[redacted]Reset
0
1
1
$3.79
$39.9
$43.69

Re-Activate
Transactions
User

We understand that our membership was not properly explained to [redacted] and that she did want a membership to our online service.  So, we have canceled the membership and refunded the charge of $4.95.  Please see below.
We apologize for any inconvenience this might have...

caused.
 
Thank you.
 
Mary
Lesko Customer Service
Phone # ###-###-####
 
 
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[redacted]
12/03/15 05:39 PM
[redacted]
[redacted]
12/14/15 10:11 AM
01/11/16
[redacted]
[redacted]
[redacted]
-->
[redacted]6
[redacted]@[redacted].com
[redacted]Reset
0
1
1
$4.95
$0
$4.95
Re-Activate
Transactions
User 
Merchant
Site
Customer
Submitted Time
Final Status
State
Amount
Card
[redacted]
lesko.com
[redacted]
12/14/2015 7:11:16 AM
Refund
$4.95 USD

July 30, 2015
We have received the email messages from [redacted] and are sorry that our online service was not clearly explained.  We are not the government but maintain a large database of information on all
types of government programs.  We have canceled this membership and refunded...

the charge and will review our training with the agent that signed up [redacted].
 
Again, we apologize for the problem.
 
Mary
Lesko Customer Service
Phone # ###-###-####
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
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[redacted]
Refund/Pending Settlement
30-Jul-2015 10:39:18
[redacted]
M
XXXX[redacted]
USD (3.79)
-- 
USD (3.79)  
 
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1211562
07/29/15 01:38 PM
[redacted]
07/30/15 10:37 AM
08/06/15
[redacted]
02120
-->
[redacted]3
[redacted]3Reset
0
0
0
$3.79
$0
$3.79

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Transactions
User

I am sorry for the problem.  Since the payment was a 1 time charge, the online service is set up manually.  I am not sure why the customer service agents did not realize that the account was to be set up manually as they should have made sure that the login to our database was operational as soon as they heard from customer.  We did refund the customer in late July and sent them a copy of the refund.  This is our fault and will retrain our agents so this problem does not happen to future customers.
Mary
Lesko Customer Service
Phone # [redacted]
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
Settlement Date
Settlement Amount
[redacted]
[redacted]
Refund
29-Jul-2015 13:36:32
[redacted]
M
[redacted]
USD (39.90)
29-Jul-2015 19:11:47
USD (39.90)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My only last concern is how long will it take for the refund to process , and how can I contact you personally , because I have that same number listed and I can never get through all I hear is "Matthew" stupid greeting then when you go to cancel it hangs up on you! If I can personally get a call back that would be a great improvement and will make me very satisfied compared to "how can I be so stupid to fall for this" satisfied . I hope my message to you is clear as well. And the person I called back and said that was the manager hung up on me he "said oh well I am the manager so if you want to keep calling that's your problem!" Please re-train your employees. Thank you 
Regards,
[redacted]

We are sorry for the misunderstanding about our online service of government sources.  However, the customer did cancel with us on June 3, 2015 (see below) and the charge of $3.79 was voided on that same date (also see below).
 
Thank you.
 
Mary
Lesko Customer...

Service
Phone # [redacted]
 
 
 
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Edit
1187442
06/02/15 07:31 PM
MEN59SH14
184441
06/03/15 12:22 AM
06/10/15
Rachel
McDonald
62305
-->
7068704743
[email protected]
Rachel62305Reset
0
0
0
$3.79
$0
$3.79

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Transactions
User
 
Trans ID
Invoice Number
Trans Status
Submit Date
Customer
Card
Payment Method
Payment Amount
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Settlement Amount
7230218939
MEN59SH140615
Voided
02-Jun-2015 19:31:08
McDonald, Rachel
M
XXXX5934
USD 0.00
03-Jun-2015 19:57:46
USD 0.00

My name is [redacted]I bought on line [redacted].com  a 3 month package I have attempted 4 times since 7/2To have this account access No password fits always said I am not recognized I have called and spoken to all  4 outsourced non English...

speaking people. I want a full refund 39.90it's now July 29 and still no response .I want my full amount back in 10 days or less simple reversal of charge that's all I want Is this now clear of my request ?[redacted]