Pegram Insurance Reviews (%countItem)
Pegram Insurance Rating
Address: 6824 Albemarle Rd STE E, Charlotte, North Carolina, United States, 28212-3802
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I applied for auto insurance with Pegram Ins, 3rd party, on 2/26/2020 with agent by name of Danny , he would not release his last name. On the morning of 2/27/2020 I called Danny and decided not to sign documents or go with his company. He inquired what my reason was. I realized he had taken the down payment of $222.95 out of my account without my consent or me signing anything. I requested my money back and he stated he had to contact his customer service people. This was in 2/27/2020. Today is 3/6/2020 and I have not received my refund. I called the insurance he assigned me to, *** and a representative investigated the situation stating he called Pegram and spoke with Danny. Danny claimed his company processed the refund that day and stated I was to look into it on my banks end. My bank stated they do not hold funds, they release them once they come in. Danny is not telling the truth and was and have been very unprofessional and spiteful since I decided not to go with his company. The agent at *** even stated the statement and reasoning Danny gave did not make since. After being on the phone with *** for over 45 minutes talking with Pegram and managers at *** they stated they would only be able to refund me back $118. Please help if you can. They are talking money and I haven't even used their services.
Account_Number:
Refund I would like my complete refund of $222.95 given back to me and I would like it to go on record how they take your money without consent and then refuse to refund the full amount because they feel you owe them.
Good Morning,
Thank You for this opportunity. My my name is Danny P
In actuality, Ms *** originally called into our Charlotte office at 3:53pm on 2/25/20 for a full coverage auto policy quote on her 2009 Infinity G37. This was one day prior to date Ms *** stated in her complaint to the B.B.B.
Ms. advised that her current policy was set to renew 02/28/2020 and was looking to replace her current provider. Ms *** was adamant that the new policy take effect 02/28/20 so as not to have a lapse in coverage, we completely understood and started her quote. When I completed the quote I advised Ms. of the rate for her policy, Ms *** stated that at that time she would think about and get back to me w/ her decision.
On the morning of 2/26/20 at 10:53am in speaking w/ Ms ***, I started the process to release the policy for Ms ***. I processed her credit card at 11:04am ( attached form shows time stamp ) for the down-payment of the policy. I advised Ms. that I would be sending over the policy via e-sign. At 11:14am the policy was sent to Ms ***. As of 11:48am I had not received the signature pages back, I sent a courtesy reminder to Ms ***s mobile no# as well as her e-mail.
In reviewing the reports, Ms *** viewed the policy pages at 1:58pm 2/26/20 and several other times on 2/27/20 ( Attached report shows time stamps )
On 2/27/20 Ms *** called to advise that she had purchased insurance elsewhere. I did in fact inquire why she would not be using our company, I always want to know why we lose a client. This way I am able to better myself as well as the company.
Ms *** stated in her complaint that I had taken $222.95 out of her account without her consent. This is emphatically not true. Ms *** provided me with her credit card information, expiration date as well as the security code on the rear of the card. Ms *** asked that we refund her monies.
At 1:25pm 2/27/20 I processed the void to *** Payments. *** Payments is the credit card processing company ( Attached form shows the time stamp ) Ms *** inquired about time frame for her money to refunded to her card. I advised Ms *** that in general, the process takes between five and seven full business days.
On 3/6/20 I received a call from *** Insurance stating that Ms *** was requesting her refund direct from the insurance company. I advised the CSR that *** was not responsible to refund Ms. any monies. The money was being returned from the credit card processing company. The CSR advised her would advise the client.
Ms *** stated in her complaint to the Revdex.com that I was not telling the truth. I am not understanding who I have been untruthful to. Ms *** also stated that I was very unprofessional as well as spiteful since she had decided to go elsewhere. On our last conversation before she contacted *** directly, I felt we had ended our conversation on a good note as I even asked her to please keep us in mind.
In Ms ***s very last sentence, She states: They are talking (sic) money and I haven't even used their services. We have not taken Ms.s money, we have done exactly what Ms *** asked of us. We quoted her an insurance policy. We wrote her an insurance policy. We processed the insurance policy and advised the NCDMV that she would have a new policy. We refunded every dollar that was charged to her. The situation seems to be the wait time of five to seven business days for the credit card processing companies to refund the money.
I will finish my response this way.
I truly wish I was able to have Ms *** as a client. That being said, I have been truthful w/ Ms *** the entire time.
Thank You and God Bless
Danny P
I've read the comment from Pegram Insurance. I rec"d a refund check from *** insurance company in the amount of $118. I am requesting my full refund returned to me in the amount of $222 I believe in or around that amount which Danny from Pegram admitted to withdrawing from my account.
Good Morning,
I have spoken w/ *** Insurance about the refund issued to Ms *** They advised they have issued a refund check to Ms ***in the amount of $118.00.
I have also spoken w/ *** payments
(The Credit Card Processing Company) about their refund to Ms ***
In my conversation w/ Mr *** from *** payments, Ms ***was issued a full refund back to her Visa card in the amount of $222.95 on 2/28/20 at 12:25pm
I have attached the transaction sheet direct from *** payments showing the refund amount, the time stamp when it was processed as well as several other pieces of information that validates that Ms ***was issued a refund to her Visa credit card.
Thank You for the opportunity for this follow up.
Have a great day and God Bless
Danny P
Revdex.com thank you for your time, help and speedy response. I truly feel had not been for your involvement things would not have been solved.