Pei Wei Asian Diner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I have reviewed my financial records, and have found that there was no payment accepted by the company for the graniteWith the EXCEPTION of the granite that they did cut, with the sink that was sent in to themThey did receive payment for the work, and the piece of graniteI have a cashed check copyThank you for the helpSincerely, [redacted]

I waited a week to see what, if any, response I received from the local Pei Wei and, as I expected, nothing. This further shows the lack of customer service this restaurant has and further shows not only do they not care about their customers but they don't care about the food they prepare for their customers. If someone had asked me, as a business owner, to contact an unhappy customer, I would have immediately done so. You can close this out, there is really no interest in resolving this matter. Hopefully, no other customer will have this experience and if they do I feel for them. I will not be returning to Pei Wei after this experience, not only with the service and food from our local Pei Wei but the lack of concern from Pei Wei itself. Shameful

*** *** came into our shop about years ago and picked out pieces of granite for her bath roomsWe received a sink from her and fabricated one bath room top that has been picked up by her contractorWe no longer have the other pieces of granite due to the length of timeWe have never
received any financial compensation from *** *** for this project as she states in her letter to you
Thank you,
*** ***

Dear ***,Thank you for reaching out, we were sorry to hear about your experience. Unfortunately we are unable to do refunds from our Corporate Office but have asked our local location to reach out to you. As an added apology we will be mailing you $Be Our Guest cards for a future
visit. Sincerely,Jessica

Dear [redacted],Thank you for reaching out to us regarding your experience at our location.  I have escalated your concerns to our Market Partner, Aaron A[redacted] as we take these matters seriously.  He has let me know that he was able to make contact with you regarding this matter.  We...

feel terrible about your experience and thank you for bringing this matter to our attention.Sincerely,Jessica

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. I have reviewed my financial records, and have found that there was no payment accepted by the company for the granite. With the EXCEPTION of the granite that they did cut, with the sink that was sent in to them. They did receive payment for the work, and the piece of granite. I have a cashed check copy. Thank you for the help. Sincerely, [redacted]