To Whom It May Concern:The customer called us on the phone Monday, January 4, 2016, in the afternoon and explained that she took her car to her mechanic and was told that the vehicle would not pass inspection as it was and needed work done to it in order to passShe wanted us to exchange her vehicle for a different one because of the problems she had getting her car inspectedWe contacted the loan company shortly thereafter and we were told that they had already told her that morning that they could not help her on a new loanIt is a claim, that we told the loan company that we would exchange vehicles for her as we did not speak to the loan company until after she contacted usAfter discovering that the loan company was unable to help her, we tried to help her out by getting a second opinion on the inspection of the vehicle at no charge to her, but she refused to allow us to do that claiming that her mechanic could not be incorrect.In regard to the claim that we had to have been aware of the issue when we sold the vehicle, there were no issues with the frame at the time of purchaseThe customer had the vehicle inspected once prior to this issue and it passed.Premiere Auto Sales has been in business at this location for over yearsMuch of our business is from repeat customersWe take pride in our work and strive to make every customer happyWe would be happy to help this customer get the vehicle repaired at the lowest price.Sincerely,Eric B***Premiere Auto Sales
Revdex.com: After receiving my complaint from your office, Eric from premier was very good in helping me resolve my issue with the vehicle I truly appreciate your help as well as his Regards, [redacted]
To Whom It May Concern:The customer called us on the phone Monday, January 4, 2016, in the afternoon and explained that she took her car to her mechanic and was told that the vehicle would not pass inspection as it was and needed work done to it in order to passShe wanted us to exchange her vehicle for a different one because of the problems she had getting her car inspectedWe contacted the loan company shortly thereafter and we were told that they had already told her that morning that they could not help her on a new loanIt is a claim, that we told the loan company that we would exchange vehicles for her as we did not speak to the loan company until after she contacted usAfter discovering that the loan company was unable to help her, we tried to help her out by getting a second opinion on the inspection of the vehicle at no charge to her, but she refused to allow us to do that claiming that her mechanic could not be incorrect.In regard to the claim that we had to have been aware of the issue when we sold the vehicle, there were no issues with the frame at the time of purchaseThe customer had the vehicle inspected once prior to this issue and it passed.Premiere Auto Sales has been in business at this location for over yearsMuch of our business is from repeat customersWe take pride in our work and strive to make every customer happyWe would be happy to help this customer get the vehicle repaired at the lowest price.Sincerely,Eric B***Premiere Auto Sales
Revdex.com: After receiving my complaint from your office, Eric from premier was very good in helping me resolve my issue with the vehicle I truly appreciate your help as well as his Regards, [redacted]