Having Lane Roofing repair and replace roofs was a great decision*** was wonderful to work with and the work done was qualitySome roofers only wanted to repair the roof but Lane made sure the roof and gutters were once again stable
They did an excellent jobThey were very well organized, very professional, very quick, and very tidyAll around I had a wonderful experience and would definitely recommend them to anyone
Lane Roofing replaced my roof ,gutters and siding on my house after the hailstorm that hit north DelawareThey did a beautiful job, that looks great! The crews were a pleasure to work withThey did a thorough job cleaning up after the job was completedTheir reps, [redacted] and [redacted] along with [redacted] was a true pleasure to work with! Thank you all for a great job
I hired Lane Roofing to my roof I chose Lane after investigating other roofers I found Lane to be very responsive, and they answered all my questions before, during, and after the job The roof turned out great In addition, Lane was on-time and were meticulous about cleaning up around my house when the job was done They did such a fine job I hired them to do some additional work fixing the wooden frames around my garage and front door, as well as power-washing the back of my house Lane did the work on-time, for the quoted price I would highly recommend them to anybody for roofing as well as any work required to the exterior of your house
This customer was charged for a ridge vent that was not installedWe gave her the ridge vent at no additional charge, since we owed it to her [redacted] signed a contract to have the soffit work done in the winter, but asked us to wait until May to start because she would not have the money until thenOnce the job was finished, she stated she wanted to pay with a Discover CardShe was advised that we do not take Discover CardShe stated that she had told the estimator she would be paying with Discover CardI believe she may have made a mistake, as the estimator has worked for us for over ten years now and isn't prone to making this kind of mistakeWe resolved the matter by not charging [redacted] any interest or late fees, just what was on her contractWe did high quality work, and we gave her the ridge vent at our expenseWe feel we have done a good job for [redacted] , and we are sorry that she felt unhappyThis case is closed as far as we are concernedSincerely, [redacted] ***, Lane Roofing & Exteriors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sure *** *** is finished with this matter, however, since he has so much faith/trust in his project manager/employees, how was it that he/they were paid for a job that was not properly/completely doneThere was no follow up on at that time or this timeMaybe he should have some trust/faith in his customers. I do not have faith/trust in the fact that they completed the this time given the fact that in they were suppose to have done a complete new roofNow in when I have a problem, his solution is to say they did a complete job this time and he has faith/trust that the job was done this time
I would not expect anyless from Lane Roofing than that, given the attitude and miscommunication that I dealt with this time
As far as I am concerned, yes, this matter is closed with the comment that I hope anyone that is looking for roofing work/repairs consult with a honest, truthful and customer friendly place of business
***, I reviewed *** *** case with ***, the estimator he was dealing with*** states that he neglected to get back to *** *** in a timely manner, which is uncharacteristic of himAs such, I am going to honor this customer's request despite the fact that this job is long out of
warranty.
I will have the money sent back to *** *** as long as he agrees that this will be the end of this matterHe states that he has performed the repair himself, and thus absolves us of any further involvementI will need to hear back from *** *** that he is in agreement with these terms
did not contract Lane Roofing for reasons listed: 1.my questions Lane Roofing estimator *** were not completely answeredhe explained many calls make and couldn't spend anymore time on our conversation2.Lane conveniently schedules estimates fit their schedule.informed spouses r 2b present.so that would mean spouses need leave work early or go in late comply their schedule
3.received roofing estimates prior Lane conversation,at my convenienceMe and the dogs!
4.does ** feel women r not able make roofing decisions on their own
5.did not set up appointment for estimate
I manage a large property in Centerville DE and this is the second time we have used Lane RoofingWe have a tiled roof which is not that common and can be tricky to work onThe guys at Lane Roofing have the expertise and skill to handle the jobThis time Mike (who was running the job) stayed a couple of days longer than he was supposed to, because he wanted to be sure everything was perfectI like that! Lane roofing is my only choice when I need work done on the property!
Lane Roofing replaced my roof ,gutters and siding on my house after the hailstorm that hit north Delaware. They did a beautiful job, that looks great! The crews were a pleasure to work with. They did a thorough job cleaning up after the job was completed. Their reps, ** and [redacted] along with [redacted] was a true pleasure to work with!
Thank you all for a great job.
I had a very favorable experience with Lane. They promptly responded to my call and set up a time convenient to me to inspect the roof. I had five different estimates a year ago and, sadly, went with [redacted]. Their work lasted just over a year, after assuring me that while the work had only a one-year warranty, the repairs would last much longer. So, Lane, who had provided one of the five original estimates came back out and got the work done shortly thereafter. I had one question about the work, and they were back out in 24 hours and addressed my concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know which is the best way to receive the refund. At that time, I will consider this matter closed and not hold Lane liable for problems in the future. Thank you again.
I had hired an unscrupulous contractor to fix my flat roof and it was a disaster. I knew about Lane Roofing because I had hired them years ago to do the roof on my former home. I should have hired them again, for sure. When Mike, the roofer from Lane, came to provide an estimate and survey the damage that the aforementioned unscrupulous contractor had caused, he was patient, understanding and knowledgeable. He understood that I was not a roofing expert and needed to understand what needed to be done. Mike came with a colleague just two days later to fix the roof. I'm thrilled with his work and also with the quick responses from Lane Roofing. By the way, I called Lane the day after New Year's, which, this year, was a holiday, and Mike came anyway. The folks at Lane clearly understood how stressed I was. No more unscrupulous contractors for me. It will be Lane for all my roofing needs from now on.
I hired Lane Roofing to re-do my roof. I chose Lane after investigating 3 other roofers. I found Lane to be very responsive, and they answered all my questions before, during, and after the job. The roof turned out great. In addition, Lane was on-time and were meticulous about cleaning up around my house when the job was done. They did such a fine job I hired them to do some additional work fixing the wooden frames around my garage and front door, as well as power-washing the back of my house. Lane did the work on-time, for the quoted price. I would highly recommend them to anybody for roofing as well as any work required to the exterior of your house.
This is my 2nd business experience with Lane Roofing; the later being a much more extensive roofing need of changing out our leaky cedar shingle roof to a much needed leak-proof asphalt shingle roof. The roof was a complex structured one with 4 skylights (also having leaked for numerous years). The Lane crew, quiet yet professional, came on the day as promised and stayed the course for the required 3 full days to complete the job. Throughout the 3 day process the project manager routinely stopped out each day to provide us an update and answer any questions or concerns we might have. A thorough cleanup was done, along with a next day thorough inspection from top to bottom. All in all, very pleased with experience, process and outcome.
Having Lane Roofing repair and replace 2 roofs was a great decision. [redacted] was wonderful to work with and the work done was quality. Some roofers only wanted to repair the roof but Lane made sure the roof and gutters were once again stable.
They did an excellent job. They were very well organized, very professional, very quick, and very tidy. All around I had a wonderful experience and would definitely recommend them to anyone.
This customer was charged for a ridge vent that was not installed. We gave her the ridge vent at no additional charge, since we owed it to her. [redacted] signed a contract to have the soffit work done in the winter, but asked us to wait until May to start because she would not have the money until...
then. Once the job was finished, she stated she wanted to pay with a Discover Card. She was advised that we do not take Discover Card. She stated that she had told the estimator she would be paying with Discover Card. I believe she may have made a mistake, as the estimator has worked for us for over ten years now and isn't prone to making this kind of mistake. We resolved the matter by not charging [redacted] any interest or late fees, just what was on her contract. We did high quality work, and we gave her the ridge vent at our expense. We feel we have done a good job for [redacted], and we are sorry that she felt unhappy. This case is closed as far as we are concerned. Sincerely, [redacted], Lane Roofing & Exteriors
Worst company ever waited 1 month we're constantly giving me the runaround finally I called the city of Newark Delaware this company was unable to get a permit a license and they weren't even bonded by the city.
they constantly give me the runaround and finally they return my deposit but kept $250 for administration fee as a consumer I would never ever deal with this company
Having Lane Roofing repair and replace roofs was a great decision*** was wonderful to work with and the work done was qualitySome roofers only wanted to repair the roof but Lane made sure the roof and gutters were once again stable
They did an excellent jobThey were very well organized, very professional, very quick, and very tidyAll around I had a wonderful experience and would definitely recommend them to anyone
Lane Roofing replaced my roof ,gutters and siding on my house after the hailstorm that hit north DelawareThey did a beautiful job, that looks great! The crews were a pleasure to work withThey did a thorough job cleaning up after the job was completedTheir reps, [redacted] and [redacted] along with [redacted] was a true pleasure to work with! Thank you all for a great job
I hired Lane Roofing to my roof I chose Lane after investigating other roofers I found Lane to be very responsive, and they answered all my questions before, during, and after the job The roof turned out great In addition, Lane was on-time and were meticulous about cleaning up around my house when the job was done They did such a fine job I hired them to do some additional work fixing the wooden frames around my garage and front door, as well as power-washing the back of my house Lane did the work on-time, for the quoted price I would highly recommend them to anybody for roofing as well as any work required to the exterior of your house
This customer was charged for a ridge vent that was not installedWe gave her the ridge vent at no additional charge, since we owed it to her [redacted] signed a contract to have the soffit work done in the winter, but asked us to wait until May to start because she would not have the money until thenOnce the job was finished, she stated she wanted to pay with a Discover CardShe was advised that we do not take Discover CardShe stated that she had told the estimator she would be paying with Discover CardI believe she may have made a mistake, as the estimator has worked for us for over ten years now and isn't prone to making this kind of mistakeWe resolved the matter by not charging [redacted] any interest or late fees, just what was on her contractWe did high quality work, and we gave her the ridge vent at our expenseWe feel we have done a good job for [redacted] , and we are sorry that she felt unhappyThis case is closed as far as we are concernedSincerely, [redacted] ***, Lane Roofing & Exteriors
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am sure *** *** is finished with this matter, however, since he has so much faith/trust in his project manager/employees, how was it that he/they were paid for a job that was not properly/completely doneThere was no follow up on at that time or this timeMaybe he should have some trust/faith in his customers. I do not have faith/trust in the fact that they completed the this time given the fact that in they were suppose to have done a complete new roofNow in when I have a problem, his solution is to say they did a complete job this time and he has faith/trust that the job was done this time
I would not expect anyless from Lane Roofing than that, given the attitude and miscommunication that I dealt with this time
As far as I am concerned, yes, this matter is closed with the comment that I hope anyone that is looking for roofing work/repairs consult with a honest, truthful and customer friendly place of business
***, I reviewed *** *** case with ***, the estimator he was dealing with*** states that he neglected to get back to *** *** in a timely manner, which is uncharacteristic of himAs such, I am going to honor this customer's request despite the fact that this job is long out of
warranty.
I will have the money sent back to *** *** as long as he agrees that this will be the end of this matterHe states that he has performed the repair himself, and thus absolves us of any further involvementI will need to hear back from *** *** that he is in agreement with these terms
did not contract Lane Roofing for reasons listed: 1.my questions Lane Roofing estimator *** were not completely answeredhe explained many calls make and couldn't spend anymore time on our conversation2.Lane conveniently schedules estimates fit their schedule.informed spouses r 2b present.so that would mean spouses need leave work early or go in late comply their schedule
3.received roofing estimates prior Lane conversation,at my convenienceMe and the dogs!
4.does ** feel women r not able make roofing decisions on their own
5.did not set up appointment for estimate
I manage a large property in Centerville DE and this is the second time we have used Lane RoofingWe have a tiled roof which is not that common and can be tricky to work onThe guys at Lane Roofing have the expertise and skill to handle the jobThis time Mike (who was running the job) stayed a couple of days longer than he was supposed to, because he wanted to be sure everything was perfectI like that! Lane roofing is my only choice when I need work done on the property!
Lane Roofing replaced my roof ,gutters and siding on my house after the hailstorm that hit north Delaware. They did a beautiful job, that looks great! The crews were a pleasure to work with. They did a thorough job cleaning up after the job was completed. Their reps, ** and [redacted] along with [redacted] was a true pleasure to work with!
Thank you all for a great job.
I had a very favorable experience with Lane. They promptly responded to my call and set up a time convenient to me to inspect the roof. I had five different estimates a year ago and, sadly, went with [redacted]. Their work lasted just over a year, after assuring me that while the work had only a one-year warranty, the repairs would last much longer. So, Lane, who had provided one of the five original estimates came back out and got the work done shortly thereafter. I had one question about the work, and they were back out in 24 hours and addressed my concern.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know which is the best way to receive the refund. At that time, I will consider this matter closed and not hold Lane liable for problems in the future. Thank you again.
I had hired an unscrupulous contractor to fix my flat roof and it was a disaster. I knew about Lane Roofing because I had hired them years ago to do the roof on my former home. I should have hired them again, for sure. When Mike, the roofer from Lane, came to provide an estimate and survey the damage that the aforementioned unscrupulous contractor had caused, he was patient, understanding and knowledgeable. He understood that I was not a roofing expert and needed to understand what needed to be done. Mike came with a colleague just two days later to fix the roof. I'm thrilled with his work and also with the quick responses from Lane Roofing. By the way, I called Lane the day after New Year's, which, this year, was a holiday, and Mike came anyway. The folks at Lane clearly understood how stressed I was. No more unscrupulous contractors for me. It will be Lane for all my roofing needs from now on.
I hired Lane Roofing to re-do my roof. I chose Lane after investigating 3 other roofers. I found Lane to be very responsive, and they answered all my questions before, during, and after the job. The roof turned out great. In addition, Lane was on-time and were meticulous about cleaning up around my house when the job was done. They did such a fine job I hired them to do some additional work fixing the wooden frames around my garage and front door, as well as power-washing the back of my house. Lane did the work on-time, for the quoted price. I would highly recommend them to anybody for roofing as well as any work required to the exterior of your house.
This is my 2nd business experience with Lane Roofing; the later being a much more extensive roofing need of changing out our leaky cedar shingle roof to a much needed leak-proof asphalt shingle roof. The roof was a complex structured one with 4 skylights (also having leaked for numerous years). The Lane crew, quiet yet professional, came on the day as promised and stayed the course for the required 3 full days to complete the job. Throughout the 3 day process the project manager routinely stopped out each day to provide us an update and answer any questions or concerns we might have. A thorough cleanup was done, along with a next day thorough inspection from top to bottom. All in all, very pleased with experience, process and outcome.
Having Lane Roofing repair and replace 2 roofs was a great decision. [redacted] was wonderful to work with and the work done was quality. Some roofers only wanted to repair the roof but Lane made sure the roof and gutters were once again stable.
They did an excellent job. They were very well organized, very professional, very quick, and very tidy. All around I had a wonderful experience and would definitely recommend them to anyone.
This customer was charged for a ridge vent that was not installed. We gave her the ridge vent at no additional charge, since we owed it to her. [redacted] signed a contract to have the soffit work done in the winter, but asked us to wait until May to start because she would not have the money until...
then. Once the job was finished, she stated she wanted to pay with a Discover Card. She was advised that we do not take Discover Card. She stated that she had told the estimator she would be paying with Discover Card. I believe she may have made a mistake, as the estimator has worked for us for over ten years now and isn't prone to making this kind of mistake. We resolved the matter by not charging [redacted] any interest or late fees, just what was on her contract. We did high quality work, and we gave her the ridge vent at our expense. We feel we have done a good job for [redacted], and we are sorry that she felt unhappy. This case is closed as far as we are concerned. Sincerely, [redacted], Lane Roofing & Exteriors
Worst company ever waited 1 month we're constantly giving me the runaround finally I called the city of Newark Delaware this company was unable to get a permit a license and they weren't even bonded by the city.
they constantly give me the runaround and finally they return my deposit but kept $250 for administration fee as a consumer I would never ever deal with this company