Card activity issues, card declined times in past months resulting in numerous issuesReissuing cards and turning off my bank card
Funny, when I was stationed in the Netherlands, I had one issue where all I had to do was contact Pelican and state my locationThe issue would be resolved and I could purchase and make transactions with little to no issues While working in Fort Bragg, NC...I had my card shut off twice in 2015, no big dealSoon as I move to Japan, I have now had my card shut off more times than my previous years with Pelican Its embarrassing when I go to store to get food, unable to even get groceries because I had to wait to contact Pelican for suspicious activity, which it was not suspicious activity at all So contacted the bank, spoke with a male employee who told me this shouldnt happen again It happen different times between November to February He even gave me personal email address and number to call I called that number, never got a response or email from him I emailed his personal email at bank, never got a responseThis was a serious issue as I was staying in Hotel at the time and was unable to get any cash at all Contacted Pelican Online folks, who told me a merchant forced my card to be shut off I never recieve emails or alerts about this Not even when I had my US phone My parents asked this question to Pelican and they claimed they have attempted to in the pastBigger issue with this bank is that whenever I move, I have to change address, that alone takes days! Just ridiculous and out of control at this point where I am going to be forced to get rid of Pelican and get a better bank that works for their customers
First I'll start by saying when I first joined this credit union I never had any issues and if I did they were always there to help.
With in this last year I have experienced the worst customer service, incompetent and rude people ever.
On 11/21 I spoke with a MSR about an error message I kept receiving she explained to me that it was a government rule that you can only withdraw 6 times a month and that transfers are considered withdrawals. As I have been a member for about 9 years I have never heard of it nor experienced it. The next day I was charged a $28 over draft fee (i was trying to make a transfer to cover it but I could not because of the error message which I talked to them about a day prior) I called back to say Hey, this is truly unfair as I did not no about the "government rule" on transfers when there is money in my account. I asked for a reversal and 3 people [redacted], the manager and [redacted] all said well she told you about it yesterday etc. NO reversal.
I will soon be closing my account because as a customer $28 means more to them then your business. I have had a car loan, personal loans, checking and savings and all paid on time. instead of acknowledging the error message and understanding They were OK with me closing my accounts.
Card activity issues, card declined times in past months resulting in numerous issuesReissuing cards and turning off my bank card
Funny, when I was stationed in the Netherlands, I had one issue where all I had to do was contact Pelican and state my locationThe issue would be resolved and I could purchase and make transactions with little to no issues While working in Fort Bragg, NC...I had my card shut off twice in 2015, no big dealSoon as I move to Japan, I have now had my card shut off more times than my previous years with Pelican Its embarrassing when I go to store to get food, unable to even get groceries because I had to wait to contact Pelican for suspicious activity, which it was not suspicious activity at all So contacted the bank, spoke with a male employee who told me this shouldnt happen again It happen different times between November to February He even gave me personal email address and number to call I called that number, never got a response or email from him I emailed his personal email at bank, never got a responseThis was a serious issue as I was staying in Hotel at the time and was unable to get any cash at all Contacted Pelican Online folks, who told me a merchant forced my card to be shut off I never recieve emails or alerts about this Not even when I had my US phone My parents asked this question to Pelican and they claimed they have attempted to in the pastBigger issue with this bank is that whenever I move, I have to change address, that alone takes days! Just ridiculous and out of control at this point where I am going to be forced to get rid of Pelican and get a better bank that works for their customers
First I'll start by saying when I first joined this credit union I never had any issues and if I did they were always there to help.
With in this last year I have experienced the worst customer service, incompetent and rude people ever.
On 11/21 I spoke with a MSR about an error message I kept receiving she explained to me that it was a government rule that you can only withdraw 6 times a month and that transfers are considered withdrawals. As I have been a member for about 9 years I have never heard of it nor experienced it. The next day I was charged a $28 over draft fee (i was trying to make a transfer to cover it but I could not because of the error message which I talked to them about a day prior) I called back to say Hey, this is truly unfair as I did not no about the "government rule" on transfers when there is money in my account. I asked for a reversal and 3 people [redacted], the manager and [redacted] all said well she told you about it yesterday etc. NO reversal.
I will soon be closing my account because as a customer $28 means more to them then your business. I have had a car loan, personal loans, checking and savings and all paid on time. instead of acknowledging the error message and understanding They were OK with me closing my accounts.