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Pelican State Roofing & Repairs, LLC

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Pelican State Roofing & Repairs, LLC Reviews (2)

Thank you so much for reaching out regarding this issue Our intention is to always be fair and we appreciate the opportunity to respondThe complaint is ID [redacted] filed by [redacted] at [redacted] ** [redacted] , [redacted] *** I will provide a timeline of the events leading up to the lease renewal signing and acknowledgment 9/23/– Renewal Offer was sent 9/26/– Renewal Offer was signed, agreed, and returned to Leasing Office for $for rent on a month leaseThe residents are advised on offer and renewal that they will now be subject to Water, Sewer, Trash, Billing Fee, and must acquire Renter’s Insurance This was different from the previous management lease agreement which only billed a flat rate for Water(see attached Renewal Offer) 11/13/– Renewal Lease and Addendums signed by [redacted] and [redacted] Lease dates 12/01/– 11/30/· Indiana Apartment Lease Contract – Page 1, Section - Rent & Charges (see attached lease)– Details Rent Charge of $beginning 12/01/· Indiana Apartment Lease Contract - Page 1, Section - Utilities (see attached lease) – We’ll pay for the following items, if checked: None of the utilities are checked in this sectionPage of the Indiana Apartment Lease Contract is signed and dated by both [redacted] and [redacted] ***, acknowledging the lease· Utility Addendum – States the residents are responsible for Water, Sewer, Trash, Billing Fee, and Set Up Fees Section – A, B, D are marked(see attached Utility Addendum) Page of the Utility Addendum is signed and dated by both [redacted] and [redacted] ***, acknowledging the Utility Addendum and utility billing structure Attached are Velocity Billing Statements from 12/01/to current that were mailed to the residents which itemizes all charges Utility Billing is about two months in arrears while accounts are set up through Velocity from the Renewal Date The Velocity Billing statement itemizes all the charges per the lease agreement and utility addendum(see attached Velocity Billing Statements) I would be happy to answer any additional questions, should they arise Again, thank you for the information Sincerely, Jose Z***, CAM | SrProperty Manager | Auburn Place Apartments Wooddale Terrace | Greenwood, IN Phone 317-888-| Fax 317-888- [redacted] @ampresidential.com

Thank you so much for reaching out regarding this issue.  Our intention is to always be fair and we appreciate the opportunity to respond. The complaint is ID [redacted] filed by [redacted] at [redacted].  I will provide a timeline of...

the events leading up to the lease renewal signing and acknowledgment. 1.       9/23/15 – Renewal Offer was sent 2.       9/26/16 – Renewal Offer was signed, agreed, and returned to Leasing Office for $583 for rent on a 12 month lease. The residents are advised on offer and renewal that they will now be subject to Water, Sewer, Trash, Billing Fee, and must acquire Renter’s Insurance.  This was different from the previous management lease agreement which only billed a flat rate for Water. (see attached Renewal Offer) 3.       11/13/15 – Renewal Lease and Addendums signed by [redacted] and [redacted]. Lease dates 12/01/15 – 11/30/16. ·         Indiana Apartment Lease Contract – Page 1, Section 6 - Rent & Charges (see attached lease)– Details Rent Charge of $583 beginning 12/01/16. ·         Indiana Apartment Lease Contract - Page 1, Section 7 - Utilities (see attached lease) – We’ll pay for the following items, if checked: None of the utilities are checked in this section. Page 6 of the Indiana Apartment Lease Contract is signed and dated by both [redacted] and [redacted], acknowledging the lease. ·         Utility Addendum – States the residents are responsible for Water, Sewer, Trash, Billing Fee, and Set Up Fees.  Section 1 – A, B, D are marked. (see attached Utility Addendum).  Page 2 of the Utility Addendum is signed and dated by both [redacted] and [redacted], acknowledging the Utility Addendum and utility billing structure. 4.       Attached are Velocity Billing Statements from 12/01/15 to current that were mailed to the residents which itemizes all charges.  Utility Billing is about two months in arrears while accounts are set up through Velocity from the Renewal Date.  The Velocity Billing statement itemizes all the charges per the lease agreement and utility addendum. (see attached Velocity Billing Statements)         I would be happy to answer any additional questions, should they arise.  Again, thank you for the information.  Sincerely, Jose Z[redacted], CAM | Sr. Property Manager | Auburn Place Apartments 745 Wooddale Terrace | Greenwood, IN 46142 Phone 317-888-0678 | Fax 317-888-0680 [redacted]@ampresidential.com

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