Pelkey's Archery, Inc.

Initial Business Response /* (1000, 5, 2015/05/12) */
Zazzle has no record of a Zazzle account associated with the mentioned email address. In order to best resolve this situation, Zazzle recommends the inquirer report all fraudulent activities involving their credit card directly to their...

financial institution. Zazzle will cooperate fully with any investigation.

The customer worked with Zazzl[redacted] directly regarding both orders mentioned in the customer's inquiry. Zazzle refunded the customer both shipping costs to the customer's purchasing payment method. The customer can verify with their financial institution the shipping refund processed on 3/14/2016 for order [redacted] placed on 3/3/2016, and a shipping refund processed on 3/23/2016 for order [redacted] placed on 3/14/2016. For the customer's overall experience, a $25.00 Zazzle Account Credit has been placed in the customer's Zazzle Account, to be used toward a future order, if the customer chooses to do so. This credit is available now, and it will not expire.

Complaint: [redacted]I am rejecting this response because:  Zazzle has created this same product on 4 different occasions for me. If it was a violation of the US Navy's agreement with them and breaks their own rules on printing then I would like for Zazzle to be reported to the appropriate offices for legal processing. It is clear that Zazzle has either broken the law and agreement with the US Navy or they flat out refuse to create products for their customers for absolutely no reason. Zazzle needs to be held accountable for their actions. One way or another. Sincerely,[redacted]

Zazzle is very sorry for any inconvenience and disappointment that the customer may have recently experienced regarding their leggings order. The customer placed an order on Zazzle for 2 leggings on 3/13/2018. When filling out the returns form online on 3/27/2018, they selected to receive a Zazzle...

account credit for the items instead of selecting the refund option to return the funds back to their original form of payment. As indicated on that form, a Zazzle account credit can take within 1 business day to process if selected,  which Zazzle processed. The customer then contacted Zazzle on 3/31/2018 requesting for a refund instead. Unfortunately, once Zazzle processes an account credit, it cannot be reversed. As a one-time courtesy, Zazzle went ahead and issued a refund for the customer and informed them that they can also keep the account credit to use for a future order. The refund however can take 7-21 business days to process, depending on the speed of the customers financial institution. Zazzle provided all this information to the customer via e-mail on 4/3/2018. As of 4/4/2018, the customer has applied their Zazzle account credit to purchase new items on Zazzle.

Initial Business Response /* (1000, 5, 2015/12/23) */
The customer placed one order with Zazzle.com on 11/26/2015. This single order contained multiple magnet designs, and apparel. Zazzle's Quality Assurance team reached out to the customer via email on 11/27/2015, to inform the customer that a...

design issue with the apparel due to a low resolution image being used, would result in the customer receiving the items pixelated or blurry. Zazzle's Quality Assurance team included a screen capture image in the email sent to the customer, depicting the design flaw. This email outlined the issue, and explained to the customer that unfortunately due to Zazzle's current processes, the order could not be fixed pre-shipment. Zazzle requested the customer reply to confirm the order to be printed as-is, or reply with a request to cancel the order in full, so that a new order could be placed with changes to the apparel design. This email also contained a direct phone number the customer could call, to speak to an agent for assistance, if that was preferred over replying to the email. Unfortunately, Zazzle did not receive contact from the customer within 48 hours, and the order was cancelled for Quality Assurance.
The customer contacted Zazzle via phone on 12/4/2015, expressing concern regarding the cancelled order. The customer claimed to be under the impression that two separate orders had been placed, and Zazzle had only cancelled the apparel portion of the order. The customer support representative explained to the customer that partial orders cannot be produced, and the entire order had been cancelled. The customer was also offered the option to reorder with assistance. As the customer requested to speak with a customer support supervisor, a request for a supervisor callback was then set up. Zazzle's customer support Assistant Manager reached out to the customer via a callback within the hour, but the customer was unreachable. If the customer is still interested in reordering the cancelled items, Zazzle is more than happy to assist the customer with the same pricing the customer originally received, as well as expedited shipping.

Initial Business Response /* (1000, 5, 2016/01/06) */
The customer placed an order with Zazzle.com on 11/23/2014. During check out of the order, the customer opted to take advantage of a 30 day free trial of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong separate service in...

which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle via email on 12/24/2015 with regards to the membership in question. Zazzle's Customer Support team received and responded to the customer's email on 12/28/2016 with an explanation as to the membership. The customer expressed dissatisfaction and Zazzle offered the customer the terms and conditions of the membership the customer agreed to, and offered the customer a Zazzle account credit of $9.95 or a coupon code good for the value of $9.95 to be used toward a future order. On 12/31/15, the customer also moved complaints to social media. In the interest of customer satisfaction, Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment method. Zazzle also unsubscribed the customer from any auto renewal of the Zazzle Black Membership, and the customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.
A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment, and the customer was sent an email with the confirmation information as of 12/31/2016. As the membership is typically not refundable, it may take up to 45 business days for the customer to receive the refund, and that further information may need to be obtained by a member of Zazzle's finance department.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response Zazzle has given is not true. I contacted Zazzle's customer service and was told there would be no refund. As they have stated, I said that this was not acceptable and again, I requested a refund. Again, I was told no refund. I filed a complaint with paypal which was my payment method. Paypal stepped in and reversed the charges. I gave Zazzle more than one opportunity to resolve this issue before asking paypal to help, but they refused.
Final Business Response /* (4000, 9, 2016/01/22) */
Zazzle confirmed with the customer via email on 12/31/2015, that a refund had been issued. The following email response is what Zazzle's Customer Support team messaged at that time:
"Hello [redacted],
Thanks for contacting the support team at Zazzle.
As a one-time courtesy, Zazzle will cancel your Zazzle Black membership and issue a refund for the cost of the membership.
Because this is a special accommodation, the refund for the membership can take up to 45 days to appear in your account. Please note, in certain situations we may need more information to process this request, you will be contacted via email if this is the case.
Feel free to use the Zazzle Black Service for as long as it remains active within your account. However, please be advised that it may be disabled without further notice.
[redacted]
Customer Support Hero
Zazzle Inc.
Incident Reference # CAS-XXXXXXX-X7B8C2"
Zazzle has confirmed the customer's refund was authorized on 12/31/2015. The customer's Zazzle account is confirmed that no auto renewal shall take place. The customer may continue to use Zazzle Black within the account through 12/24/2016.

Initial Business Response /* (1000, 5, 2015/08/17) */
The customer placed an order for 50 invitations on the Zazzle website on 07/30/15. The manufacturing time for an order of this size is normally 3-4 business days. The customer contacted Zazzle Customer Support by e-mail on 08/03/15 to inquire...

about the whereabouts of her package. The package was shipped on 07/31/15, less than one business day after the customer placed the order. The shipping method the customer selected during check out was Standard shipping which takes 4-7 business days to arrive after the manufacturing process. All Zazzle couriers consider the first day in transit to be the first business day following pick up. The order was shipped with UPS Mail Innovations which UPS handles the first part of the delivery then hands the package off to USPS to complete the delivery on 07/31/15 and the first day in transit was Monday, 08/03/15. According to the tracking information provided, this package was delivered on Wednesday, 08/05/15, the third business day in transit.

The customer placed an order with Zazzle.com on
12/7/2013. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping programZazzle Black is a yearlong separate service in which the customer pays a $onetime fee to receive unlimited Standard shipping for all orders placed within that yearThe customer must opt out of the service within the days during the free trial, to avoid the yearly fee of $The customer did successfully unsubscribe from the free trial within the day timeframeThe customer must also opt out of the service to avoid automatically being charged the $renewal fee for the coming years, and this was done as well
As the service the customer signed up for is a free one time trial, the customer's second request for Zazzle Black on an order placed on 12/6/automatically placed an additional $charge in the customer's shopping cartThis and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial optionThis information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).
The customer contacted Zazzle on 12/6/with regards to the additional charge, and relayed to Zazzle that an attempt to use a shipping code had failed and the use of the Zazzle Black membership was not the customer's intentionBecause it is a special accommodation, refunds for Zazzle Black can take up to business days to be returned to a customerUpon the customer not receiving the refund in the allotted timeframe, continued email correspondence was maintained between Zazzle and the customer
Zazzle regrets the customer's refund was not processed in a timely manner, and has authorized a direct refund for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment as of 7/27/The transaction ID number for this refund is: [redacted]
For the customer's overall experience, Zazzle has provided a $Zazzle Account Credit to the customer's Zazzle account for use on a future order if the customer desiresThis credit is available now, and it will not expire

Because Zazzle Black is a nonrefundable charge, Zazzle has to manually issue the refund. Zazzle has told the customer that this can take up to 45 days to process since it is a manual process by their finance department. In the meantime, Zazzle provided the customer with the receipt of the refund via e-mail on 2/5/2018 as proof. Zazzle also told the customer that they will provide them with the transaction id number once they are able to get it from their finance department.

Initial Business Response /* (1000, 9, 2015/07/30) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings payments. Zazzle messaged all designers on 3/18/2015 via and an email newsletter that changes would...

occur with their accounts and the information that was required to prevent any unnecessary delays with future payments. Zazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page. All accounts further provided a pop up notice in the Zazzle account directly, with a reminder that payment information needed to be updated. To be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced. It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required information. This prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account. This was done for both the 05/01/2015 payment, as well as the 06/01/2015 payment. The customer was able to successfully update their Zazzle Account on 06/18/2015. This made the customer eligible for a payment on the 07/15/2015 payment cycle. A payment in the amount of $278.54 was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May 2015 & June 2015.
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC. ("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT"). IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE. YOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER). ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGES. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE. IF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Initial Consumer Rebuttal /* (3000, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous. Zazzle claims that they sent an e-mail. Perhaps they did, but I did not receive it. Next they claim that the information was on a pop-up, apparently never having heard of a pop-up blocker. Then they claim the information is in their forum. That may be so, but I have never been in their forum. There is no reason for me, or any seller, to go there. Ever. That being said, I have issue with the following statement made by Zazzle:
"It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required information. This prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account. This was done for both the 05/01/2015 payment, as well as the 06/01/2015 payment. The customer was able to successfully update their Zazzle Account on 06/18/2015. This made the customer eligible for a payment on the 07/15/2015 payment cycle. A payment in the amount of $278.54 was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May 2015 & June 2015." At the outset of this complaint, I was told that the money from the missed two months would go out with the next check. Then I was told that it was too late, and it would go in the following check. Now it seems that the $415.31 I am owed for those two months is not going to be paid to me at all? Is this the case? Are they really going to try and keep the money that I earned, and think that a response in all capital letters is going to dissuade me from getting the money I am owed? It makes me wonder how many other sellers are going through this, and what amount of money is involved. If they wanted to notify people of a change to their financial information, where is the certified letter that was mailed to my address of record? (Under the same NAME and ADDRESS to which my checks are sent, by the way.) They rely on a forum post and a pop-up to disseminate that information? Really? Can you say "money grab"?
To sum up: no, I do not accept this response. I want the money I am owed. Now, I want it with interest. I'll accept a check sent via certified mail, thank you. All the capital letters in the world will not let me accept thievery.
Final Business Response /* (4000, 13, 2015/08/20) */
The customer has been in ongoing communication with Zazzle.com via email since 06/18/2015, inquiring the status of their cancelled earnings payments. Zazzle messaged all designers on 3/18/2015 via and an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future payments. Zazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page.
All accounts further provided a notice in the Zazzle account directly, with a reminder (listed in the payment settings in red text) that payment information needed to be updated. To be clear, all designers were clearly notified by three different means of communication in advance of the additional field added to the payments settings page changes being enforced. It was noted that as of 06/18/2015, the customer's Zazzle Account had not be updated with the required information. This prompted Zazzle to cancel the payments in question and credit the cancelled funds back into the Zazzle Account. This was done for both the 05/01/2015 payment, as well as the 06/01/2015 payment. The customer was able to successfully update their Zazzle Account on 06/18/2015. This made the customer eligible for a payment on the 07/15/2015 payment cycle. A payment in the amount of $278.54 was issued to the customer via check on 07/15/2015, this total included all of the cancelled earnings from the months of May 2015 & June 2015. The payment was issued for all cleared earnings that are due to the designer. Interest will not be paid out, as Zazzle only pays designers for products that are sold.

On 4/29/16 the Customer called us advising that she was continuously getting a cancellation email every 30 minutes. On 4/20/16 a CS agent forwarded the technical issue on to our tech team. On 5/5/16 the Customer called in again to advise that the issue was still occurring. Our Tech team continued to try to resolve this issue. On 5/6/16 the Customer reached out to us via Social Media. On 5/6/16 or Tech team resolved the issue. On 5/9/16 the Customer emailed Zazzle support to advised that the issue stopped 5/6/16 morning.

Initial Business Response /* (1000, 5, 2015/12/23) */
The customer affiliated with the provided order ID number contacted Zazzle.com via email, twice on 12/14/2015. The first case (CAS-XXXXXXX-M6Y2L7) was opened by the customer at 10:34AM PST with a request for a Return Merchandise Authorization....

The second case (CAS-XXXXXXX-M6Y2L7) was created by the customer at 10:43AM PST with the same request for a RMA, on the same day. Zazzle received both inquiries on 12/17/2015, and a response was sent to the customer via the first submitted case with return instructions, including a pre-paid shipping label, to return the unwanted items. The email address associated with this inquiry is not the email address associated with the customer's Zazzle Account, and the email address [redacted]@gmail.com is not affiliated with any communication the customer has had with Zazzle.com. Zazzle is also unable to locate any social media inquiries for the above listed contact. For security purposes, Zazzle is unable to provide any further information regarding this account. Zazzle would advise the inquirer to check the email address associated with their Zazzle account, or contact Zazzle directly via phone at X-XXX-XXX-XXXX Monday - Friday 6AM - 6PM PST.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I did not return the item as they instructed.
I am unsure if we have received the credit to our credit card at this time.  If we do not receive the credit with in 60 days I will contact Revdex.com again.
Thank you for your assistance.Sincerely, [redacted]

Zazzle genuinely welcomes all feedback provided by their customers, so as to better themselves and the overall experience had by each individual. Zazzle welcomes the customer to remain in ongoing communication with their customer support team, in the event there are any additional questions or concerns with regards to their refund, and their Zazzle Black Membership experience.

The customer placed an order with Zazzle.com on 6/18/2016. During check out of the order, the customer opted to take advantage of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong separate service in which the customer pays a $9.95 onetime fee to receive unlimited Standard...

shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black).  
To date, the customer has not contacted Zazzle with regards to the membership in question. Zazzle has unsubscribed the customer from any auto renewal of the Zazzle Black Membership, per the customer’s written complaint to Revdex.com. The customer has and will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order.  
Zazzle has authorized a direct refund for the customer’s Zazzle Black Membership cost ($9.95) to the customer’s original form of payment as of 7/29/2016. The membership is typically a non-refundable service, and as such, more information may need to be obtained from the customer in order to process a direct refund. Refunds for this service typically take up to 45 days for the customer to see it applied to their purchasing payment method, depending on the processing speed of the customer’s financial institution. Zazzle has confirmed this information in an email sent to the customer on 7/29/2016.

Initial Business Response /* (1000, 5, 2016/01/06) */
Zazzle worked with the customer directly via email with regards to the status of the customer's order on 12/22/2015. Due to an unexpected delay with production, the customer's order queued for shipment on 12/31/2015. Zazzle has confirmed a...

delivery of the customer's order occurred on 1/4/16. For the customer's overall experience, and the unanticipated delay, Zazzle has authorized a full refund to the customer's purchasing payment method as of 1/5/16. Refunds are typically available between 7-21 business days, depending on the processing speed of the customer's financial institution.

Initial Business Response /* (1000, 6, 2015/11/27) */
The customer contacted Zazzle.com via phone on 11/13/2015 regarding an earnings payment that was anticipated for the month of November. Unfortunately, Zazzle determined the name the customer listed in the account did not match the name...

associated with the Tax ID the customer provided, which resulted in the canceled earnings.
Upon review of the customer's account, the customer's payment settings were complete prior to 10/9/2015, as a payment was successfully made on 8/3/2015. Zazzle can confirm the customer made a modification to the payment settings page on 10/9/2015, at which time, the name the customer listed in the account no longer matched what the IRS had on file (or the payment for November would not have been canceled).
A Zazzle account specialist was assigned to the customer, and the customer was sent an email on 11/16/2015 with an explanation as to why the customer's earnings had been canceled. Zazzle recommended the customer make the necessary changes to their payment settings page, and the earnings would then be sent in Zazzle's next payment cycle.
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC. ("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT"). IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE. YOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER). ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGES. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE. IF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle acknowledges the customer did not become an active designer until this year. However, Zazzle messaged all designers on 3/18/2015 via an email newsletter that changes would occur with their accounts and the information that was required to prevent any unnecessary delays with future payments. Zazzle also posted this information in the Zazzle forums (a place for the design contributor community) https://forum.zazzle.com/news, and the Zazzle blog: http://blog.zazzle.com/2015/03/13/updated-payment-information-page. This information is posted and available for viewing.
Zazzle has confirmed the customer's payment settings were updated by the customer on 11/16/2015. If the customer's information matches what is on file with the IRS, the customer will be issued a payment no later than December 15, 2015. As Zazzle's payout cycle happens only once per month (on or before the 15th), if there are any additional modifications to the customer's payment settings, it will result in a 30 day delay of the payment.
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I initially called Zazzle I was told that my payout was not made because I had changed my threshold amount back in October. I was told if you change your payment settings before the next payment cycle, your payment gets delayed an additional 30 days. Well, lo and behold, nowhere on Zazzle's User Policy does it say anything about that and I was completely thrown for a loop!
It was not until I sent an email to the CEO of Zazzle that I received contact from Zazzle's Finance Dept who miraculously attempted to call me AND email me that the information I was given from their customer service agent was not accurate.
I did not join Zazzle as a Design Associate until around April 22, 2015 (AFTER) Zazzle messaged all its designers. Further, I was unaware of any forum or blog until November 16.
Zazzle is using bad business practices by cancelling their designer's payments without a direct email to advise them if there is a problem which will delay their payments. This is unfair and inexcusable. Zazzle is taking no ownership that they need to adjust their business practices. Copying and pasting a summary of their CYA user agreement which pretty much states "We change what we want when we want. If you don't get it it's pretty much on you. If you don't like it, then that's on you too" speaks volumes...
My money is already past due to be paid to me. What business ethic is it to make someone wait an additional 30 days to receive their money if you have it? As Zazzle states "it has been confirmed the customer's payment settings were updated by the customer on 11/16/2015." The designer gets paid every 45 days. If there is an issue with their payment, Zazzle will not send you an email to let you know ahead of time. It is up to you to read the blogs and forums and unarchive a message dated 03/2015. Zazzle will delay your payment an additional 30 days, which will accumulate to 75 days if not further. This is unfair business practices and absurd. No one can seem to explain the rationale behind this. And I want an explanation.
Final Business Response /* (4000, 10, 2015/12/08) */
Zazzle values all feedback provided by customers and designers alike. As Zazzle has provided multiple explanations to the customer via ongoing email correspondence, phone calls, and this inquiry, no further explanations will be provided at this time. Zazzle is a free service provided the User Agreement terms and conditions are adhered to, which the customer must agree to, prior to use of the website.
Per Zazzle's User Agreement (http://www.zazzle.com/mk/policy/user_agreement) "ZAZZLE INC. ("ZAZZLE") PROVIDES ITS WEBSITE AND RELATED SERVICES ("SITE") TO YOU SUBJECT TO THE FOLLOWING USER AGREEMENT ("AGREEMENT"). IF YOU DO NOT AGREE WITH ANY OF THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THIS SITE OR ANY INFORMATION CONTAINED ON THIS SITE. YOUR USE OF THIS SITE SHALL BE DEEMED TO BE YOUR (AND IF ACTING ON BEHALF OF A THIRD PARTY OR YOUR EMPLOYER, SUCH THIRD PARTY'S OR EMPLOYER'S) AGREEMENT TO ABIDE BY EACH OF THE TERMS SET FORTH BELOW (REFERENCES IN THIS AGREEMENT TO "YOU" INCLUDE YOU AND ANY SUCH THIRD PARTY OR EMPLOYER). ZAZZLE CAN CHANGE THIS AGREEMENT AT ANY TIME BY POSTING AN UPDATED USER AGREEMENT ON THIS SITE AND ZAZZLE MAY SEND REGISTERED USERS AN EMAIL NOTICE OF THE CHANGES. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE. IF YOU DO NOT CEASE USING THIS SITE, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGES."
Zazzle confirms the customer has been issued a payment via the customer's PayPal account as of 12/3/2015 for the amount of $2,566.71.

Initial Business Response /* (1000, 5, 2016/01/29) */ The customer placed an order with Zazzle.com on 12/23/2015. During check out of the order, the customer opted to take advantage of a 30 day free trial offer of Zazzle Black, a yearly fee shipping program. Zazzle Black is a yearlong separate...

service in which the customer pays a $9.95 onetime fee to receive unlimited Standard shipping for all orders placed within that year. The customer must opt out of the service within the 30 days during the free trial, to avoid the yearly fee of $9.95. The customer must also opt out of the service to avoid automatically being charged the $9.95 renewal fee for the coming year. This and the rest of the program details are clearly messaged during checkout when selecting the Zazzle Black shipping trial option. This information also includes all of the Zazzle Black terms and conditions (http://www.zazzle.com/mk/policy/zazzle_black). The customer contacted Zazzle via phone on 1/26/2016 with regards to the membership in question. Zazzle's Customer Support team provided the customer details as well as options with regards to the membership. The customer expressed dissatisfaction and Zazzle authorized a one- time courtesy direct refund to the customer's purchasing payment method. Zazzle also unsubscribed the customer from any auto renewal of the Zazzle Black Membership. The customer will not experience any further Zazzle Black charges, unless they select this as an option when placing a future order. A refund was authorized for the customer's Zazzle Black Membership cost ($9.95) to the customer's original form of payment on 1/26/16. As the membership is typically not refundable, it may take up to 45 business days for the customer to see the refund applied to their purchasing payment method, depending on the processing speed of the customer's financial institution. The customer was messaged this information in an email sent from Zazzle on 1/26/2016. Initial Consumer Rebuttal /* (2000, 7, 2016/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept and appreciate the cancellation of the Zazzle Black Membership and the refund for the 1st month's payment.

Complaint: [redacted]I am rejecting this response because:
They have not refunded the Zazzle Black charges yet. Additionally, I still have not received my order. They deducted the money from my account ($114) on 12/6/16, online is showing estimated delivery by 12/15; and as of today 12/20 I have not received my order, not even a shipping confirm or anything. The order was for Christmas and it looks like it will not be here in time. They have not responded to my request for when my items will be shipped other than to stay they are working on it. 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/15) */
The customer placed an order with Zazzle.com on 12/13/2015 for two pillows and a mug. As these products are manufactured separately, the customer received her mug shipment in a different package. The customer contacted Zazzle via email on...

12/28/2015, as she had not received a shipping confirmation for the two pillows. Zazzle received and responded to the customer's email on 12/29/1015 and provided the turnaround time for the customer's order. The customer's pillows shipped on 1/6/2016, and Zazzle's records indicate the package was delivered Tuesday, 1/12/2016. For the customer's overall experience, and the unanticipated delay with the pillow order, Zazzle has authorized a refund for the two pillows and the customer's shipping cost. An email was sent to the customer confirming the refund details on 1/15/2015.