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Pella Windows & Doors, Inc

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Reviews Pella Windows & Doors, Inc

Pella Windows & Doors, Inc Reviews (4)

On July 13th we are sending resources out to resolve [redacted] concerns related to his storm door.  We do no foresee any issues getting this completed, and have the necessary resources and materials needed to complete this project.  Please inform [redacted] we apologize for the delay...

and intend to complete his installation as per our sales agreement.  July 13th was confirmed with [redacted] on 7/8.

We have scheduled the trim work to be completed this Saturday and provided the customer with a 50% refund.  The customer has agreed to these terms and we hope this resolves the customer's concerns.[redacted]

Hello, we have had unexpected delays with this customer's project.  On 7/16/16, we attempted to complete the project and found that the required material was reassigned to a different load by our 3PL carrier.  At this point we have scheduled and confirmed with the...

customer an installation date of 7/29.  We have verified that we have the materials and are shipping them directly to the installer - at which point the installer will reconcile the material list and confirm with us. Pella is committed to completing the customer's project per our contract.Thanks,[redacted]

Dear Revdex.com, We are truly sorry for the inconveniences Mr. [redacted] experienced.  Our goal is to provide quality products and services while completing the contracted work.  Even though thing have not gone as planned, we have worked with Mr. [redacted] and completed the project as contracted. During this project we identified Mr. [redacted]’s concerns and addressed them as needed.  After completing our 2/23/18 appointment we considered this project complete.  Our order verifiers completed the outstanding work and additional clean up.  Since our appointment Mr. [redacted] has not informed us of any additional concerns regarding his products or installation. In addition, we have offered additional services which were not part of our sales agreement as a customer service goodwill gesture.  Pella Windows and Door cleaned the product as requested in addition to upgrading the threshold from composite to oak. As for the wood matching color issue. As stated in our last response, the doors not matching existing trim finish, we followed the signed agreement of the interior stain option which was chosen, agreed and signed by the customer and verified during field order verification. Should Mr. [redacted] need service in the future, we will address his concerns according to the terms of the Pella Warranty. Sincerely, [redacted]

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