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Pella Windows & Doors, Inc.

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Pella Windows & Doors, Inc. Reviews (1)

As I mentioned on the phone, the dishwasher has been installed and they are happy.  In fact our installer has gone above and  beyond to make them happy.   Surprised that she did not report that to the Revdex.com.   It is true, the trucking company that Miele shipped the dishwasher...

with did incorrectly attempt delivery to the customer.  She did  refuse delivery, we were not notified of the error and the dishwasher sat on the trucking company’s dock.  When we found out about the attempted delivery to the wrong address we notified Miele and they were able to track and get it rerouted to our store.  As soon as we received the dishwasher, installation was arranged.When the installer got to the job and pulled out the old dishwasher, he discovered that the dishwasher was hard wired.  This is a very unusual circumstance for a dishwasher to be hard wired and the Miele dishwashers – and every other dishwasher that we sell – has a cord end that  must be plugged into an outlet.  This allows for a service tech to take out a dishwasher and make repairs without having to call an electrician to unwire the dishwasher so it could be removed for repair access and then rewire the dishwasher once the repair is completed.  Customer was adamant that we should provide the service needed for  the electrical wiring problems as she “paid for an install” - $180.00 for install and $30.00 to take out and haul away/recycle old dishwasher.  The installer tried – in vain – to tell her that we are not electricians or plumbers and that an installation of an appliance is to be in a correctly sized niche with electrical and plumbing ready for install.     If the cabinet size was wrong, we would not augment her cabinets…if there was no flooring down in the niche, we would not install a floor…no different for electrical or plumbing issues.   We hook up to ready for install mechanicals into a ready to install cabinet niche with flooring.    However, she was very, very insistent  that we were responsible for any and all circumstances surrounding the dishwasher installation.    The installer informed her as to what had to be done and tried to accommodate her by installing the dishwasher so she could at least use the appliance until electrical was corrected.   It is true, the handle was missing -  something that we cannot be aware of until unpacking the new dishwasher .    This is  very unusual but  Murphy’s Law was in play.She and her husband called that evening after closing.  Her  husband came into the store the next day to discuss the situation.  He was upset and stated that he installed the last dishwasher himself and that it was plugged into an outlet and not hardwired.  I called the technician…he confirmed it was hardwired.   The husband and I agreed that  probably the best thing was to refund his money as we seemed to be at an impasse.   This was a Saturday afternoon.However, my installer said that he would like to connect with the husband and arrange for the husband to be there on site to show him the problem so he could get on board as to what was needed.   Once the dishwasher was removed, the husband did indeed see that it was hard wired.  He had just forgotten over the years.  He acknowledged it  - no apology.   The installer worked with the husband and got the Dishwasher installed.                 My installer said that he strongly felt that if  the husband had been there at the first, there would have not been any issues.   The wife just did not understand that we were just installing a dishwasher and not remodeling her kitchen.

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