Pellegrino Chrysler Jeep

[redacted] brought his Jeep Wrangler with 192,miles on October 12, for recalls first recall # [redacted] *ront tow bar reinforcement, this recall did not apply to the vehicle as a front tow bar is not installed, second recall was recall # [redacted] driver air bag module diagnostic and replacement based on the diagnostic results, [redacted] ***'s air bag did require replacement under the provisions of the recallOur service department disassembled the original air bag for replacement under the guidelines of the recall, upon initial inspection it was found that the air bag mounting " tab " had been previously compromised, the recall was performed and after the initial repair it was found that the aid bag module was slightly loose, the vehicle was returned for a second occasion and another attempt to tighten the air bag module was attempted, however was not successfulThe Service Manager at Pellegrino Chrysler contacted his area district manager for " Goodwill Customer Assistance " as the vehicle's warranty is expiredThe goodwill process unfortunately is not an instant one as several items need to be verified, [redacted] was advised of the process and was told he would be notified as soon as a decision was madePlease note that the concern of the air bag module looseness is not a safety concern and did not pose a restriction on the use of the vehicleFCA's area district manager communicated with Pellegrino Chrysler's Service Manager on Monday November 14, giving the necessary Goodwill authorization to replace the steering assembly necessary to secure the air bag module properly [redacted] was notified of FCA's decision on Monday November 14, 8:a.mand the necessary part was ordered and anticipated arrival of the part should be in 4-business days [redacted] was advised that as soon as the part arrives he will receive a telephone call to schedule an appointment to have the part installed and the repair will be at no charge to him

Tell us why hereWe have contacted *** *** and it was a misunderstanding on everyone's part. As part of the original purchase we agreed to make a payment of $of which we sent a check #*** to Nissan Motor CreditHowever, their was additional monies that were due and
that is where the confusion started. We have paid the amount of $plus an additional $627.11 as a goodwill gesture for our customer's satisfaction, to Nissan Motor on February 17,

[redacted] was issued a rental vehicle as goodwill during the warranty repairs on his vehicle, he was placed into the rental vehicle at the dealerships local [redacted] on Saturday March 4, 2017. [redacted] on his own without knowledge of Pellegrino Service Department or The local [redacted]...

Rental agency who issued the rental car, proceeded to go to the [redacted] Airport [redacted] Rental Agency to exchange the rental vehicle. The local [redacted] rental agency after being advised of [redacted]s exchange of the vehicle into a NON Chrysler product which under the warranty provisions of Chrysler would not be covered for [redacted] proceeded to attempt to contact [redacted] starting Monday March 6, 2017 via Cell phone messages and Text messages with no response from him to advise of the non-coverage for the rental due to the requirement of the vehicle being a Chrysler product as he was placed into a Hyundai. The local [redacted] office attempted numerous times to reach [redacted] with no response, [redacted] did contact the local [redacted] rental agency on Thursday March 16, 2017 after being advised that the repairs were completed on his vehicle, he was advised of the exchange vehicle concern and proceeded to yell at the local [redacted] office and advised them that he would return the vehicle at his convenience and that Pellegrino Chrysler would be responsible for the fees on the vehicle until he " felt like " picking up his car. [redacted] did return the rental vehicle on Monday March 20, 2017 to a different [redacted] agency from the one he initially received the rental from and returned the vehicle with body damage. Pellegrino Service department was made aware of the situation on Tuesday March 21, 2017 in regards to the exchange of the vehicle. a telephone call was placed to [redacted] to discuss the exchange of the vehicle and the concern of non-warranty coverage, [redacted] proceeded to yell at the Service Manager and hang up on him. The concern of the rental vehicle exchange is a concern between the local [redacted] rental agency, the [redacted] airport [redacted] location and [redacted], Under the provisions of Goodwill Rental assistance the customer MUST be in a Chrysler product for Pellegrino Chrysler to be reimbursed under Goodwill warranty for the rental vehicle. [redacted] was completely aware of the provisions of the goodwill rental assistance and the necessity of the rental vehicle being a Chrysler Product. In closing the rental charges are a concern with [redacted] rental and [redacted] as [redacted] was placed into a NON Chrysler Rental vehicle by their Agency with no notification to Pellegrino Chrysler.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do not like the fact that the company claims I delivered the vehicle defective to them. I think this poor class. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The statement made by the company is false.  First, I switched out the vehicle due to safety concerns, it was not because of any other issue.  The vehicle given to me was having suspension issues.  In addition, I called [redacted] corporate and they advised me that my contract would not be affected.  [redacted] advised me to make the switch at [redacted] Airport. [redacted] corporate said the dealership must still honor the contract because I was switching out the vehicle for safety reasons.  I spoke to the regional manager of [redacted] and they, too, acknowledged that the local [redacted] nor Pellegrino, did NOT make an attempt to explain the change in the warranty upon switching out the vehicle due to safety concerns.  I acted on the advice of [redacted]  I received no paperwork from Pellegrino, nor did I sign any paperwork that explained the warranty coverage guidelines from Pellegrino.  Pellegrino did not notify me in through oral, written or otherwise, any limitations about my rental car coverage.   The claims made by the dealership to my response are without merit.  Pellegrino Jeep is responsible for all costs associated with the rental from [redacted]  
Regards,
[redacted]

[redacted] brought his 2008 Jeep Wrangler with 192,661 miles on October 12, 2016 for 2 recalls first recall # [redacted]ront tow bar reinforcement, this recall did not apply to the vehicle as a front tow bar is not installed, second recall was recall # [redacted] driver air bag module diagnostic and replacement...

based on the diagnostic results, [redacted]'s air bag did require replacement under the provisions of the recall. Our service department disassembled the original air bag for replacement under the guidelines of the recall, upon initial inspection it was found that the air bag mounting " tab " had been previously compromised, the recall was performed and after the initial repair it was found that the aid bag module was slightly loose, the vehicle was returned for a second occasion and another attempt to tighten the air bag module was attempted, however was not successful. The Service Manager at Pellegrino Chrysler contacted his area district manager for " Goodwill Customer Assistance " as the vehicle's warranty is expired. The goodwill process unfortunately is not an instant one as several items need to be verified, [redacted] was advised of the process and was told he would be notified as soon as a decision was made. Please note that the concern of the air bag module looseness is not a safety concern and did not pose a restriction on the use of the vehicle. FCA's area district manager communicated with Pellegrino Chrysler's Service Manager on Monday November 14, 2016 giving the necessary Goodwill authorization to replace the steering assembly necessary to secure the air bag module properly. [redacted] was notified of FCA's decision on Monday November 14, 2016 8:10 a.m. and the necessary part was ordered and anticipated arrival of the part should be in 4-5 business days. [redacted] was advised that as soon as the part arrives he will receive a telephone call to schedule an appointment to have the part installed and the repair will be at no charge to him.