Pemberley Realty

Dear [redacted] , [redacted] and [redacted] , arial, sans-serif;">Thank you for providing your review and feedbackWe are a property management company and our fiduciary duty is to our clients, which in this case is the owner of the property for which you applied When we receive applications for a rental, we pay a fee to a reputable credit company to run the potential tenant's creditThis is not just for their credit score, but for delinquencies and other records that could potentially affect our client If a potential tenant has records of delinquency, accounts past due, collections, bad debt, charge off or skip, we turn them down because we don't want these activities affecting to our client in the future In your case, all three of you had all of these red flags come up in your credit reports Our clients usually feel comfortable with a credit score of or higher because we could all be late sometimes with a payment, but the score reflects an average and provides a more fair overall picture We provided your scores as a courtesy, but the reports, which we would gladly provide to you have all the explanations in themselves If you don't like the results, you should be contacting the credit Bureau, we are only seeing records that they provide A more effective and mature way to deal with this issue at this point is trying to get your credit to good standing instead of fighting with our company On another note, It is against the law to record someone without letting them know at the beginning of the callYou can show the recording to anyone you like, there is nothing any of us have said that is not standard practice or explanation that would be different with any other management companyYou were harassing our employees for several days after we had explained to you that your applications were denied Our employee [redacted] , gently tried to go over the process with you and be helpful and you started using abusive language and yelling at her At that point, Roxanne, the owner, had to get on the phone with you to protect her employee from constant harassment on [redacted] 's personal cell We explained that we are not responsible for what your credit reports pull upYou should go and talk to the bureaus and if there is any information wrong have them fix itIt is not fair for us to be paying for your reportsWe do get charged for running your reports and as we said, we are more than happy to provide you with a copy of your credit report for your records, but we cannot eat up the cost for running them It is our friendly recommendation that you use these reports to improve your credit scores and standing We wish you the best

Dear [redacted] , [redacted] and [redacted] , Thank you for providing your review and feedbackWe are a property management company and our fiduciary duty is to our clients, which in this case is the owner of the property for which you applied When we receive applications for a rental, we pay a fee to a reputable credit company to run the potential tenant's creditThis is not just for their credit score, but for delinquencies and other records that could potentially affect our client If a potential tenant has records of delinquency, accounts past due, collections, bad debt, charge off or skip, we turn them down because we don't want these activities affecting to our client in the future In your case, all three of you had all of these red flags come up in your credit reports Our clients usually feel comfortable with a credit score of or higher because we could all be late sometimes with a payment, but the score reflects an average and provides a more fair overall picture We provided your scores as a courtesy, but the reports, which we would gladly provide to you have all the explanations in themselves If you don't like the results, you should be contacting the credit Bureau, we are only seeing records that they provide A more effective and mature way to deal with this issue at this point is trying to get your credit to good standing instead of fighting with our company On another note, It is against the law to record someone without letting them know at the beginning of the callYou can show the recording to anyone you like, there is nothing any of us have said that is not standard practice or explanation that would be different with any other management companyYou were harassing our employees for several days after we had explained to you that your applications were denied Our employee [redacted] , gently tried to go over the process with you and be helpful and you started using abusive language and yelling at her At that point, Roxanne, the owner, had to get on the phone with you to protect her employee from constant harassment on [redacted] 's personal cell We explained that we are not responsible for what your credit reports pull upYou should go and talk to the bureaus and if there is any information wrong have them fix it.It is not fair for us to be paying for your reportsWe do get charged for running your reports and as we said, we are more than happy to provide you with a copy of your credit report for your records, but we cannot eat up the cost for running them It is our friendly recommendation that you use these reports to improve your credit scores and standing We wish you the best