Initial Business Response /* (1000, 5, 2015/10/28) */
CUSTOMER PURCHASED VEHICLE ON MARCH- X- XXXX PEMEX AUTO CENTER PROVIDED A DAY OR MILES GUARANTEE ON EVERY VEHICLE SOLDCUSTOMER REQUESTED SOME REPAIRS TO BE DONE ON THE VEHICLE WITH IN THE DAY AND THE REPAIRS WERE DONE AS REQUESTED
BY CUSTOMER AND NONE OF THE REPAIRS WERE MOTOR OR TRANSMISSION 'kr RELATED DUE TO THE FACT THAT I DONT KNOW miE WAY THE VEHICLE IS DRIVEN AFTER IT LEAVES THE DEALERSHIPI CAN NOT EXTEND THE GUARANTEETHERE IS RULES AND LAWS AS LICENSE DEALER WE NEED TO FALLOW AND I FEEL I HAD, BUT AS A CURTESY I CAN OFFER TO PAY FOR THE LABOR TO INSTALL THE PARTS IF CUSTOMER PROVIDES THE PARTS I MUST GET AN ANSWER WITI-JAR WE KS OF THIS NOTICETHANK YOU
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OWNER
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept their response as long as their paying for both of the labors for the car
Initial Business Response /* (1000, 5, 2015/10/09) */
I SOLD THE VEHICLE ON 1-30-15 WITH 30 DAY OR 1000 MILE GUARANTEE. SHORT AFTER THE SALE THE VEHICLE HAD TRANSMISSION PROBLEMS WICH I FIX AND CORRECT THE PROBLEM. AFTER THAT CUSTOMER COMPLAIN ABOUT RADIATOR PROBLEM IT WAS REPLACED BY US PEMEX AUTO...
CENTER WITH NO CHARGE TO CUSTOMER. AFTER THE 30 DAY GUARANTEE I FEEL THAT PEMEX AUTO CENTER IS NO LONGER RESPONSIBLE TO FIX ANY MECHANICAL PROBLEMS IN THE VEHICLE. THERE IS A $5000.00 BALANCE IN THE ACCOUNT OWE TO PEMEX AUTO CENTER BY CUSTOMER. HOWEVER PEMEX AUTO CENTER WILL CONSIDER THE ACCOUNT PAID IN FULL FOR ONLY $1800.00 AND CUSTOMER CAN RECOVER VEHICLE FROM PEMEX AUTO CENTER.THIS OFFER WILL STAND UNTIL THE 18TH OF OCTOBER 2015. THANK YOU.
FOR ANY QUESTIONS PLEASE CONTACT US AT THE ABOVE NUMBER.
Initial Business Response /* (1000, 5, 2015/10/28) */
CUSTOMER PURCHASED VEHICLE ON MARCH- X- XXXX PEMEX AUTO CENTER PROVIDED A DAY OR MILES GUARANTEE ON EVERY VEHICLE SOLDCUSTOMER REQUESTED SOME REPAIRS TO BE DONE ON THE VEHICLE WITH IN THE DAY AND THE REPAIRS WERE DONE AS REQUESTED
BY CUSTOMER AND NONE OF THE REPAIRS WERE MOTOR OR TRANSMISSION 'kr RELATED DUE TO THE FACT THAT I DONT KNOW miE WAY THE VEHICLE IS DRIVEN AFTER IT LEAVES THE DEALERSHIPI CAN NOT EXTEND THE GUARANTEETHERE IS RULES AND LAWS AS LICENSE DEALER WE NEED TO FALLOW AND I FEEL I HAD, BUT AS A CURTESY I CAN OFFER TO PAY FOR THE LABOR TO INSTALL THE PARTS IF CUSTOMER PROVIDES THE PARTS I MUST GET AN ANSWER WITI-JAR WE KS OF THIS NOTICETHANK YOU
*** ***
OWNER
Initial Consumer Rebuttal /* (2000, 7, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes I accept their response as long as their paying for both of the labors for the car
Initial Business Response /* (1000, 5, 2015/10/09) */
I SOLD THE VEHICLE ON 1-30-15 WITH 30 DAY OR 1000 MILE GUARANTEE. SHORT AFTER THE SALE THE VEHICLE HAD TRANSMISSION PROBLEMS WICH I FIX AND CORRECT THE PROBLEM. AFTER THAT CUSTOMER COMPLAIN ABOUT RADIATOR PROBLEM IT WAS REPLACED BY US PEMEX AUTO...
CENTER WITH NO CHARGE TO CUSTOMER. AFTER THE 30 DAY GUARANTEE I FEEL THAT PEMEX AUTO CENTER IS NO LONGER RESPONSIBLE TO FIX ANY MECHANICAL PROBLEMS IN THE VEHICLE. THERE IS A $5000.00 BALANCE IN THE ACCOUNT OWE TO PEMEX AUTO CENTER BY CUSTOMER. HOWEVER PEMEX AUTO CENTER WILL CONSIDER THE ACCOUNT PAID IN FULL FOR ONLY $1800.00 AND CUSTOMER CAN RECOVER VEHICLE FROM PEMEX AUTO CENTER.THIS OFFER WILL STAND UNTIL THE 18TH OF OCTOBER 2015. THANK YOU.
FOR ANY QUESTIONS PLEASE CONTACT US AT THE ABOVE NUMBER.