Pen Bay Medical Center

This is the response provided by mail in April 2016: Revdex.com of Eastern MA, ME, RI, & VT *** *** *** *** *** *** *** ** *** RE: Complaint # *** Dear Revdex.com: Thank you for notifying Pen Bay Medical Center about the
complaint filed by *** *** While the hospital does everything possible to deliver low cost, high quality health care in this market, we recognize that patients sometimes feel stressed by out-of-pocket expenses, co-payments and deductibles which we must bill after receiving payment from their insurance companiesIn most cases, patient liability portions are a reflection of the type of coverage that an individual has purchased from their own carrierThe unfortunate trend we are seeing across the health care reimbursement spectrum is that plans with the lowest premiums are shifting a larger out-of-pocket burden to our patientsIt is essential that price conscious consumers ask for cost estimates prior to scheduling non-emergent servicesThis allows them to budget appropriately for medical costs not covered by their planAt Pen Bay, we gladly provide estimates upon request, but do not post prices in treatment areas as Mr*** suggestedIt would be virtually impossible to display all of the procedural code combinations and pricing scenarios that exist in our complex delivery systemMuch of our routine pricing is reported on the “***” website along with data from other Maine providersThis site provides tools which we highly recommend for consumer use when “shopping” for non-emergent medical care and other therapeutic options Pen Bay Hospital has reached out to Mr*** to address his billing concerns and firmly believes that we have made every reasonable effort to resolve his complaintI apologize for not being more specific, but we are bound by Federal privacy guidelines (HIPAA) and are unable to release any details related to his daughter’s protected health information without express written consent from a legal guardian Please contact our Pen Bay Billing Department at *** if you have additional questions Sincerely, *** *** Director, Coastal CBO, Pen Bay PFS, and Wave III Onboarding MaineHealth | Patient Financial Services Old County RdRockland, ME E: ***

This is the response provided by mail in April 2016: Revdex.com of Eastern MA, ME, RI, & VT *** *** *** *** *** *** *** ** *** RE: Complaint # *** Dear Revdex.com: Thank you for notifying Pen Bay Medical Center about the
complaint filed by *** *** While the hospital does everything possible to deliver low cost, high quality health care in this market, we recognize that patients sometimes feel stressed by out-of-pocket expenses, co-payments and deductibles which we must bill after receiving payment from their insurance companiesIn most cases, patient liability portions are a reflection of the type of coverage that an individual has purchased from their own carrierThe unfortunate trend we are seeing across the health care reimbursement spectrum is that plans with the lowest premiums are shifting a larger out-of-pocket burden to our patientsIt is essential that price conscious consumers ask for cost estimates prior to scheduling non-emergent servicesThis allows them to budget appropriately for medical costs not covered by their planAt Pen Bay, we gladly provide estimates upon request, but do not post prices in treatment areas as Mr*** suggestedIt would be virtually impossible to display all of the procedural code combinations and pricing scenarios that exist in our complex delivery systemMuch of our routine pricing is reported on the “***” website along with data from other Maine providersThis site provides tools which we highly recommend for consumer use when “shopping” for non-emergent medical care and other therapeutic options Pen Bay Hospital has reached out to Mr*** to address his billing concerns and firmly believes that we have made every reasonable effort to resolve his complaintI apologize for not being more specific, but we are bound by Federal privacy guidelines (HIPAA) and are unable to release any details related to his daughter’s protected health information without express written consent from a legal guardian Please contact our Pen Bay Billing Department at *** if you have additional questions Sincerely, *** *** Director, Coastal CBO, Pen Bay PFS, and Wave III Onboarding MaineHealth | Patient Financial Services Old County RdRockland, ME E: ***