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Penasco Valley Telephone Cooperative, Inc.

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Penasco Valley Telephone Cooperative, Inc. Reviews (1)

[redacted]We found two trouble tickets for this customer concerning internet problems. One on the 24th of August and one on the 25th.  The problem on the 24th was because the modem would not link up, so the modem was replaced.  On the 25th, customer had intermittent issues, several...

tests were ran and all started working when customer rebooted his equipment. A technician did go out to the premise and it was discovered that the customer had a dial tone run to both the house and to an outside shop area. There was no roof on the shop and it was flooded. The technician explained that this was part of the problem and with the customers agreement he disconnected the dial tone to the shop. He also tested the connection to the house and it was reading correctly for both the DSL internet and the telephone dial tone. The technician told the customer if he had issues again to let them know when the problem was happening so they could test at that time. We spoke with [redacted] on 10/15/2015 and he said that it is working much better. He has not had to power cycle his modem in several days now. He seemed to be ok with how the service is working. I ask him to please call us if it starts giving him trouble again.

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