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Penfield Sport and Fitness

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Penfield Sport and Fitness Reviews (2)

Revdex.com:
The Penfield Fitness Club doesn't agree with my assessment that offering to pay my dues, then telling me they will not do so because of my membership at Planet Fitness, is misleading advertisementWe'll agree to disagree and I will continue my policy of not doing business with people engaging in, what is in my perception, unethical marketing tactics
Regards,
*** ***

Thank you for taking the time to talk on the phone regarding the complaint filed by [redacted] on February 10, 2016. I have Cc in our owner Alan H[redacted] as well as our General Manager Keith L[redacted].Our February Promotion is designed to match the dues for new members for a certain amount of...

time. The mailer which I am currently looking at and also is stated in Mr. [redacted]'s letter states "call the club for details." Mr. [redacted] called our facility but did not want to stop down for further details and also hung up the phone on the person who was trying to work with him on pricing. We have successfully run this promotion and have current planet fitness members as well as knock out fitness who both fall into a lower price point category and are enjoying their experience here.  Mr. [redacted] falls into the category of having his dues matched for 3 months at 10.00 a month and then has the ability to leave after if he does not enjoy the fitness club. Our business has existed for 38 years and has successfully run monthly advertising and have never had a complaint on our customer service. We take these complaints very serious and would love to improve things with Mr. [redacted] as well as the Revdex.com. Please let me know if you need anything else. Like I explained above, for 38 years we have never had a complaint filed and pride our selves on customer service and the ability to work with our customers. We would love to work with Mr. [redacted] to improve his experience and outlook on our business. Thanks,RickRicky P[redacted] Membership Director  Penfield Sport and Fitness "Celebrating 36 Years of Fitness"

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Address: 667 Panorama Trail West, Rochester, New York, United States, 14625

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