Penguin Enterprises, LLC

This business response was received by Revdex.com via phone.The business said the consumer was provided a service call on 12/22/and his matter is now resolved

We sent the following text to [redacted] Sent from my iPad,-John K [redacted] Service Field Supervisor Begin forwarded message:From: < [redacted] > Date: January 26, at 11:11:AM EST To: [redacted] Cc: < [redacted] Subject: Revdex.comHi [redacted] I can refund ,and we can cut ties as you have asked All I ask is a letter to the Revdex.com that corrective action has taken place that has satisfied you.Thx Sent from my iPad,-John K [redacted] Service ManagerWill you let us know how to proceed on this? [redacted] PK WADSWORTHOffice Manager [redacted]

This business response was received by Revdex.com via phone.The business said the consumer was provided a service call on 12/22/17 and his matter is now resolved.

We sent the following text to [redacted] Sent from my iPad,-John K[redacted]Service Field Supervisor Begin forwarded message:From:...

<[redacted]> Date: January 26, 2018 at 11:11:31 AM EST To: [redacted] Cc: <[redacted] Subject: Revdex.comHi [redacted] I can refund 510.00 ,and we can cut ties as you have asked . All I ask is a letter to the Revdex.com that corrective action has taken place that has satisfied you.Thx Sent from my iPad,-John K[redacted] Service ManagerWill you let us know how to proceed on this?[redacted]PK WADSWORTHOffice Manager[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received notification from both Service Manager John K[redacted] and Accountant Dan S[redacted] this morning that the $510 my wife and I paid to fix superfluous damage to our heating system caused by a PK Wadsworth technician has been refunded or is in the process of being refunded. I am attaching a copy of the PDF receipt from [redacted] reflecting that.PK Wadsworth was suitably responsive to this complaint. I thank them for their assistance with this matter and I am especially grateful to the Revdex.com for making these sorts of complaint resolutions open to consumers. Along with that, it is unfortunate that so much time and effort needed to be expended to remedy this situation, when it could have been taken care of much earlier on, and with much less acrimony.I very much appreciate the timeliness and efficacy of the people at the Revdex.com. I wish you all the best for the New Year.
Regards,
[redacted]