Penguin Leads

Review: This website deceptively offers a 19-cent "property value report" without making it clear that the purchaser is signing up for a "membership" charged to the purchaser's credit card at $18.95 per month when he or she orders the 19-cent report. It is not even clear to me what the "membership" includes. I did not understand when I ordered the 19-cent report that I was signing up for an "account" for unknown "services." Nothing in the purchase process for the 19-cent report alerts the purchaser that he or she is signing up for that monthly charge. I ordered the 19-cent report on December 22, 2013. I was overwhelmed that month with work and illness, and did not notice the charge when checking my balance and I did not review my December statement from my credit union. However, I spotted the $18.95 charge when I checked my balance online on January 23, 2014, and immediately called the credit union to contest it. I also emailed "Andy" at PropertyValueLookUp.com and demanded a refund for the January charge. This morning a representative from the credit union called to point out the December charge. I looked at the December statement to confirm, and emailed "Andy" at the website to demand a refund. He said he had already issued a refund. I pointed out there were two charges. He did not respond to that, and I did not get my refund for the December charge. The website's advertising and purchase process is deceptive and fraudulent.Desired Settlement: I want a refund for the $18.95 charge to my credit card of $18.95. I also think the website should either be shut down, or forced to clarify that anyone who purchases the 19-cent report is also signing up for a "membership" for which that person will be charged $18.95 per month.

Review: I purchased a home value report from HomeValue.US.Org for $1.00 on July 10, 2013. When I checked my card balance/statement I noticed I was billed $14.95 for the report instead of the $1.00 the website initially stated at the beginning of my purchase. I immediately contacted the Home Value to expressed my dissatisfaction with the unauthorized debit to my card of $14.95 and was advised that my account had been closed and a refund issued. I waited the customery 3-5 business days for the refund to be placed back on my card. When I did not see the refund I contacted my card company and Home Value to try to resolve this issue. Home Value was very insistent that a credit had already been issued, but the card company had no record of the credit. I have ben very patient with Home Value waiting approximately 3 weeks for the refund to be posted to my card. I have not received the refund. I then instructed Home Value to issue my refund in the form of a check, but they are insistent that the refund has already been posted to my card. I never aurhorized Home Value to charge my card for $14.95 for a home value report. That was not part of the online contract. It is now more than 1 month and I have still not gotten my refund.Desired Settlement: I would like to be issue my refund in the form of a check, since the card company has no record of receiving the refund that Home Value is insistent has been issued.

Business

Response:

In response to the

complaint:

First off, I would like to apologize for any inconvenience

this may have caused you and I am very sorry for the confusion regarding our

services. Please be advised that the

billing and service costs are fully disclosed in the Terms & Conditions

when you purchased our product. With that being said, I do see here that our

customer service team did try to issue you a refund on July 14, 2013; however,

due to unforeseen circumstances with our merchant bank account, the refund was

not correctly processed. In order to

rectify the situation, I will have our accountant draft you a cheque in the

amount of $14.95 and I will mail it directly to the address you have

provided. Please allow between 7-15 days

to receive the cheque in the mail.

Again, I sincerely apologize for the inconvenience you may have

experienced and I hope that this solution is satisfactory.

Review: Paid on line, and did not receive promised report/download...Desired Settlement: Cancel credit card order.

Business

Response:

I would like to apologize for any inconvenience this may

have caused and I am very sorry for the confusion regarding our services. Upon viewing your account, I see here that on

August 05, 2013 you accessed CarHistory.us.org and requested a report,

initially offered to you at the cost of $1.00.

After choosing to purchase this report, you were subsequently navigated

to an up-sell webpage that allows you to access a large volume of reports for

$9.95 that would be billed at the beginning of the month until you no longer

wish to use our services. Please be

advised that the billing and service costs are fully disclosed in the Terms

& Conditions when you purchased our product. With that being said, customer

service is our first and foremost concern; I have confirmed the cancellation of

your account and no further charges will be placed. Furthermore, I will have our accountant issue

you a check in the amount of $29.90 and I will mail it directly to the address

you have provided. Please allow between

7-14 business days to receive the cheque in the mail. Again, I sincerely apologize for the

inconvenience you may have experienced and I hope that this solution is

satisfactory.

Review: This CarHistory.us.org service advertised a car report for the cost of $and charged my credit card $insteadI would like my monies return to meI already filed a dispute with the credit card companyThis must not be allowedThe following is the email address of the representative with the phone number: [email protected] | 855-482-6465Desired Settlement: Full refund plus damages for fraud$will be acceptable
Business
Response:
Penguin Leads has refunded [redacted] Penguin Leads' attorney has sent correspondence to [redacted] notifying him of the refundThe correspondence is attached to this response, and copied below for the Revdex.com's conveniencePenguin Leads will assume the matter resolved, absent hearing further from [redacted] or the Revdex.com
We are counsel to Penguin LeadsThis letter is in response to your consumer complaint submitted to the Revdex.com (the “Revdex.com”), case number 9689121, against our clientOur client has reviewed your account, and has discovered that on August 22, 2013, you visited CarHistory.us.org and selected to purchase the $monthly report
Although the billing and service costs are fully disclosed in the Terms and Conditions on the website, because our client is committed to customer service, our client
desires to resolve the matter by providing you a full refundAs of this letter’s date, our client has sent you a check to the address provided by the Revdex.com representing a full refund of all monies claimed to have been owed, or $The check will be delivered via U.Smail; please allow between 7-business days to receive the checkAdditionally, your account has been cancelled and no further charges will be placed
Our client is committed to customer satisfaction, and is continually working on not only improving the product itself, but also eliminating consumer confusion and
improving its customer serviceOur client welcomes any suggestions to improve its service and to prevent such issues in the future
Should you require any further assistance, please contact me at [redacted]It is our client’s first priority to ensure that you are completely
satisfied
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: I requested a VIN report advertised on carhistory.us.org with the advertised price of $1. I have found that my credit card has been charged $9.95 on the following dates - 6/5/2013, 7/5/2013, 8/4/2013/9/2/2013. I did not authorize these charges to my credit card. I am requesting a refund for $39,80 and to put an end to any future charges. I have just found online that many people have been scammed by this organization in the same way.Desired Settlement: Refund credit card for $39,80 and discontinue any further charges.

Business

Response:

I would like to apologize for any inconvenience this may

have caused and I am very sorry for the confusion regarding our services. Upon viewing your account, I see here that on

June 4, 2013 you accessed CarHistory.us.org and requested a report, initially

offered to you at the cost of $1.00.

After choosing to purchase this report, you were subsequently navigated

to an up-sell webpage that allows you to access a large volume of reports for $9.95

that would be billed at the beginning of the month until you no longer wish to

use our services. Please be advised that

the billing and service costs are fully disclosed in the Terms & Conditions

when you purchased our product. With that being said, customer service is our

first and foremost concern; I have confirmed the cancellation of your account

and no further charges will be placed.

Furthermore, I will have our accountant issue you a check in the amount

of $39.80 and I will mail it directly to the address you have provided. Please allow between 7-14 business days to

receive the cheque in the mail. Again, I

sincerely apologize for the inconvenience you may have experienced and I hope

that this solution is satisfactory.

Review: I paid for a one-time $1.00 purchase for their service "MilitaryRecord.org" in which I was later charged $18.95 on my Visa Card on December 26, 2013 through Wells Fargo Bank. I have contacted this company once in January, 2014 in which I was promised to receive a refund of the payment which was charged to my account. I never received anything. Then I contacted this same company by live chat earlier this month in February, 2014. Again I stated my problem and I requested to receive a refund per mail. I have not received anything since this charge was made on my checking account.Desired Settlement: I want a refund either by email and/or direct mail. That is all I want and I will have no further business contact with this company.

Review: I attempted to order a $1 car report from them in the process started being charged $9.95 a month. I never got the report, Ive checked spam, junk, etc. I called today to question the $9.95 charges and was told I must have done something wrong, and would cancel it so there would be no further charges, but couldnt refund the charge from June. Then they told me to get the report, id have to start all over!Stupidly I go back to the site to start over, and all over the site it says if youre not fully satisfied call to get a refund. I didnt get a report, Ive spent $19.90 and have nothing to show for it. I even only asked for a free report, keep the $9.95 and they told me no.I would like a full refund of the $9.95 from June and July, not just July, since I have no car report.Desired Settlement: full refund of $9.95 from June and $9.95 from July and my car report for the 95 Subaru Legacy you can contact me for VIN if needed.

Business

Response:

I would like to apologize for any inconvenience this may

have caused you and I am very sorry for the confusion regarding our

services. Please be advised that the

billing and service costs are fully disclosed in the Terms & Conditions when

you purchased your report. With that

being said, customer service is our first and foremost concern. If a customer

is not completely satisfied with the report provided to them, we ensure to

issue a complete refund immediately.

Upon viewing your account, I have confirmed that your account was closed

on August 1, 2013 and no further charges were placed since then. In order to rectify the situation, I will

have our accountant draft you a check in the amount of $19.90 and I will mail

it directly to the address you have provided.

Please allow between 7-14 business days to receive the cheque in the

mail. Again, I sincerely apologize for

the inconvenience you may have experienced and I hope that this solution is

satisfactory.

Review: I ordered a property valuation report from the website that was clearly advertised as costing $1.00. My credit card was charged $18.95 for the report.Desired Settlement: I wish to have a refund credited to my credit card.

Review: While looking online to buy a used car, one site had a link to Carhistory.us.org for a car history report. The priced advertised was less than $5.00 but I was billed $9.95. I then was billed the $9.95 for three months until I discovered it on my visa statement. I called their customer service and the representative told me the reason I was charged every month was because I failed to uncheck an obscure box in the terms an conditions. In addition their car history report was lousy. I had to purchase one from Carfax in order to get the information I needed. Please warn other consumers that this outfit is a RIPOF!Desired Settlement: Refund my card. Fix their website to where if you want a continuing subscription that you check the box. Improve the quality of their reports.

Business

Response:

I would like to apologize for any inconvenience this may

have caused and I am very sorry for the confusion regarding our services. Upon viewing your account, I see here that on

June 29, 2013 you accessed CarHistory.us.org and requested a report, initially offered

to you at the cost of $1.00. After

choosing to purchase this report, you were subsequently navigated to an up-sell

webpage that allows you to access a large volume of reports for $9.95 that

would be billed at the beginning of the month until you no longer wish to use

our services. Please be advised that the

billing and service costs are fully disclosed in the Terms & Conditions

when you purchased our product. With that being said, customer service is our

first and foremost concern; I have confirmed the cancellation of your account

and no further charges will be placed.

Furthermore, I will have our accountant issue you a check in the amount

of the requested $19.90 and I will mail it directly to the address you have

provided. Please allow between 7-14

business days to receive the cheque in the mail. Again, I sincerely apologize for the

inconvenience you may have experienced and I hope that this solution is

satisfactory.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Car history is an online service that will pull car history reports. They advertise doing this for $1.00. The payment page clearly shows that you will be charged $1.00. After payment and receiving report they will continue to charge your credit card $9.95 per month. Customer service will gladly offer to refund the $9.95 and cancel your account with the site; however, they say that you agreed to an installment plan of $9.95 per month for up to 25 reports for a period of time. Asked where to find details about this installment plan, the customer service rep stated, "It is unavailable at this time, but you can visit the order page, http://www.carhistory.us.org/, enter the VIN # and follow the instructions, on the order page you will be able to review the options to opt the installments plan. Using the sample VIN on their homepage I went through the order process all the way to the payment page. No where in this process did I see anything about a $9.9.5 installment plan.Desired Settlement: Would like this company investigated to find out if their service, advertising, and billing and collection is of a legal nature. Also am seeking a $18.90 refund to my credit card.

Business

Response:

In response to the complaint:

I would like to apologize for any inconvenience this may have caused and I am very sorry for the confusion regarding our services. To clarify, the $9.95 installment plan is offered right after the $1 payment page as an optional up-sell to the customer. Upon viewing your account, I see here that on June 15, 2013 you accessed CarHistory.us.org and requested a report, initially offered to you at the cost of $1.00. After choosing to purchase this report, you were subsequently navigated to an up-sell webpage that allows you to access a large volume of reports for $9.95 that would be billed at the beginning of the month until you no longer wish to use our services. Please be advised that the billing and service costs are fully disclosed in the Terms & Conditions when you purchased our product. With that being said, customer service is our first and foremost concern; I have confirmed the cancellation of your account and no further charges will be placed. Furthermore, I will have our accountant issue you a check in the amount of $18.90 and I will mail it directly to the address you have provided. Please allow between 7-14 business days to receive the cheque in the mail. Again, I sincerely apologize for the inconvenience you may have experienced and I hope that this solution is satisfactory.

Review: I try this car history company that claims to give you a one time history report for a vehicle for $1.00 next thing I know this company is billing me 14.95 for two months . I noticed the second billing and called the company to find out what was going on. He said I had ordered some service that I know I had not orderd {I have no need for this service monthly I just wanted to check the history on one vehicle one time}. any way he said the best he could do was to stop the billing so I dont get charged again.Desired Settlement: I would like $ 28.90 refunded to my bank card.

Business

Response:

I would like to apologize for any inconvenience this may

have caused and I am very sorry for the confusion regarding our services. Upon viewing your account, I see here that on

August 4, 2013 you accessed CarHistory.us.org and requested a report, initially

offered to you at the cost of $1.00.

After choosing to purchase this report, you were subsequently navigated

to an up-sell webpage that allows you to access a large volume of reports for $14.95

that would be billed at the beginning of the month until you no longer wish to

use our services. Please be advised that

the billing and service costs are fully disclosed in the Terms & Conditions

when you purchased our product. With that being said, customer service is our

first and foremost concern; I have confirmed the cancellation of your account

and no further charges will be placed.

Furthermore, I will have our accountant issue you a check in the amount

of $28.90 and I will mail it directly to the address you have provided. Please allow between 7-14 business days to

receive the cheque in the mail. Again, I

sincerely apologize for the inconvenience you may have experienced and I hope

that this solution is satisfactory.

Review: the company said it would be a $1 credit card charge....charged $18.95...for an absolutely worthless piece of information vs a real property report...it's a complete fraudDesired Settlement: public humuliation for being a fraud website...plus my money back from the fraud