Peninsula Appliance Repair

THE REASON I HAVE WAITED TO RESPOND WAS WHAT I SUSPECTED PENINSULA APPLIANCE REPAIR INSTALLED A PART IN MY [redacted] REFIGERATOR THE PART FAILED WITH IN A MONTH THEY DID NOT INSTALL THE UPDATED VERSION WHERE THE IS A VERY SMALL HEATER TO ELIMINATE THIS PROBLEM THIS IS WHAT I WAS TOLD TODAY BY ANOTHER HOME APPLIANCE REPAIR THE PERSON ORDERED THE CORRECT PART AND WILL BE REPAIRED PROPERLY tHE PROBLEM THAT I HAVE WITH PENINSULA APPLIANCE REPAIR WOULD NOT BACK THERE WORKMANSHIP UP AT ALL I FEEL THE SUPERVISOR SHOULD HAVE CALLED ME BACK NOT FOR SOME INCOMPENDENT PERSON TELLING ME IAM NOT COVERED UNDER WARINTY WHEN THERE COMPANY INSTALED THE PARTWHAT DO I WANT OUT OF THIS FOR THIS NEVER HAPPEN AGAIN TO ANYONE ELSE HOW CAN THEY STAY IN BUSINESS WITH EMPLOYES THE COMPANY HAS I HAVE NO IDEA IF THE SUPERVISOR GOT MY MESSAGE

Initial Business Response /* (1000, 5, 2015/02/25) */
We provided service for the customer on 1/The issue was the dishwasher was not turning onThe technician determined that the main board needed to be replacedThe part was $and the tax was We charge $to diagnose
and a flat labor fee of $The total would be $The technician ordered the part and the customer pre-paid $
We returned to install the part on 2/At that time, the technician found that the on/off switch needed to be replaced as wellThe customer was informed the cost of the part would be $plus the tax $The customer approved the repair on 2/and the part was orderedWe were scheduled to return on 2/to install the switch, however, the customer wanted the technician to install the switch then return with the old board because he didn't believe it was defectiveThe customer was informed that that decision needed to be made by the managerHe wanted to speak with the manager immediatelyHe was told that the manager would contact him MondayHe was not satisfied with that; so the technician leftThe manager left him a message on Sunday and MondayLater on Monday, the customer called the manager and they agreed that he would be refunded in full
Repairing appliances is not an exact scienceWe run diagnostic tests, we follow industry standard procedures, and we follow manufacturer protocolMore than one part can cause the same problemWe apologized to the customer and his refund was in the mail the same day that he filed the complaint
While we regret that the customer was not satisfied with the service, we do not pay for customer's personal home care servicesWe refunded the money paid for the repair and the issue is now closed
Initial Consumer Rebuttal /* (2000, 7, 2015/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to speak with the business owner on Monday 2/and explain to him what had happenedAfter a lengthy discussion, we agreed to a full refund and a parting of waysEven though I can't say that I am satisfied with this final arrangement, but I am willing to live with it and put it behind me

Revdex.com Case#[redacted]
 
We completed repairs on [redacted] refrigerator on 7/18/** through their warranty company.  The customer later contacted us that the unit was not working.  They insisted that we stand by our work and come back out, which we wanted to do.  Our contract with the warranty company states that once the invoice is completed, the customer must contact them before we can go back, to create a new work order.  Our office staff informed the customer of this policy. Because we never received a new work order from the warranty company, we were never able to go back to address the issue. 
There was no need for the manager to contact the customer in this case, because our office staff provided the customer with the necessary steps to follow in order for us to assist them. When we are under contract with a warranty company we have to follow their guidelines, our hands are tied.

Revdex.com Case#[redacted]
 
Numerous parts were replaced on the customer’s cooktop under their warranty. On our last visit, the unit was working, but our technician left the customer thinking he was going to order another part.  When the customer called to inquire about the part,...

the call was set for us to go back out to look at the appliance.  Our technician found that the unit was working properly.  The policy with the warranty company states if no problem is found, the customer must pay for the visit.
After our conversation with the customer on [redacted], we discovered there was a miscommunication with our technician.  No further parts are needed.  The unit is operating properly and there will be no charge to customer for the last visit. We will absorb the $60 fee that is required from the warranty.

THE REASON I HAVE WAITED TO RESPOND WAS WHAT I SUSPECTED PENINSULA APPLIANCE REPAIR INSTALLED A PART IN MY ** REFIGERATOR THE PART FAILED WITH IN A MONTH THEY DID NOT INSTALL THE UPDATED VERSION WHERE THE IS A VERY SMALL HEATER TO ELIMINATE THIS PROBLEM THIS IS WHAT I WAS TOLD TODAY BY ANOTHER HOME...

APPLIANCE REPAIR THE PERSON ORDERED THE CORRECT PART AND WILL BE REPAIRED PROPERLY.  tHE PROBLEM THAT I HAVE WITH PENINSULA APPLIANCE REPAIR WOULD NOT BACK THERE WORKMANSHIP UP AT ALL I FEEL THE SUPERVISOR SHOULD HAVE CALLED ME BACK NOT FOR SOME INCOMPENDENT PERSON TELLING ME IAM NOT COVERED UNDER WARINTY WHEN THERE COMPANY INSTALED THE PART. WHAT DO I WANT OUT OF THIS FOR THIS NEVER HAPPEN AGAIN TO ANYONE ELSE HOW CAN THEY STAY IN BUSINESS WITH EMPLOYES THE COMPANY HAS I HAVE NO IDEA IF THE SUPERVISOR GOT MY MESSAGE

~!!!Beware!!!DON"T TAKE YOUR BUSINESS HERE!!! Peninsula Appliance Repair is RUNIED our $800.00 Worth BOSH DISHWASHER!!!~
~ Charged $75.00 from us, who knows how much they charged from our home insurance company? This company assigned to us by our home insurance company, otherwise, we would have never chosen them, due to the their poor mannerism starting from the person who even answers the phone-calls. They present an unacceptable attitude towards customers, not professional at all. It took them more than a week to send us their initial service technician, this time period usually does not exceed 72 hours. The technician who diagnosed the problem said he was going to order a part which was going to fix the problem, and arrive in couple of days and they were going to be back to our home exactly in one week to replace the part. Even after 15 days, we did NOT hear back from them, apparently, they were even -4 days late to get an approval from our home insurance company for the part they were going to replace (all the other companies get their approval instantly as they order the parts.) Since they did NOT call us back for 15 days. as we were promised, we had to call them back, and they scheduled us for the second technician visit. After 20 days living with the broken dishwasher, this company did not even apologize for their delay in calling us back, or they were not even kind to us over the phone...On the contrary, the person on the phone was again extremely rude, acting like she doesn't even need our business, she literally says; 'if you don't want us call back your home insurance company'. After waiting 20 days with a broken dishwasher, for them to order a part, dealing with a their poor attitude, now the person on the phone was literally telling us if we want we could take our business somewhere else, instead of trying to give us good customer support, trying to make things better, as if she was just trying to make things more difficult for us. How I wish the story would have ended like this, unfortunately, after they send their technician, we understood that the part they were talking about was the main circuit board of the BOSH Dishwasher. Although, the problem of the dishwasher seemed more plumbing related then being electronic related, somehow the technician of this company believed that the solution would be in changing the main circuit board which is the brain of the BOSH Dishwasher, it is like replacing the whole dishwasher and getting a whole new one. This was a clear proof that the companies technician's are not so experienced with these type of appliance repairs that, they thought charging the biggest bill to the home insurance company might solve the problem. Of course IT DID NOT. IT MADE IT MUCH WORSE!!!! They literally ruined our $800.00 couple year-old BOSH DISHWASHER in less than ONE MONTH....After they changed that circuit board, the dishwasher did NOT even work correctly any longer, after we hit the START button, it worked for 5 min, then the whole cycle STOPPED, thinking it is all complete. The machine is completely ruined.
We called our home insurance company, they called the Peninsula Appliance Repair and they scheduled us again for a week later service. We also called Peninsula Appliance Repair hoping to talk to someone in charge to explain the problem and find a solution, as I have stated earlier, there are no supervisors available in this company who can address your concern. We have been told by the person who answers the phone that a supervisor/manager will contact us in 4 Days. We've been waiting, no one contacted us even after 3 days. When we were expecting "Peninsula Appliance" to repair our BOSH dishwasher, they left us with the BROKEN ONE...SUCH A DISAPPOINTMENT!!! SUCH A Bad SERVICE!!!!

Initial Business Response /* (1000, 5, 2015/03/17) */
Case#XXXXXXXX
The first visit the technician ran the washer through a test cycle and operations were normal. On the next visit, the technician ran it through the diagnostic to find a problem with the transmission. The part was...

ordered directly through the warranty company. When the technician returned to replace the transmission the person there was videotaping him. This created an uncomfortable work environment. He asked the woman to stop videotaping because it did not allow him to do his job properly. The woman refused. The technician called the manager to explain the situation. The manager told the technician to ask the woman to stop videotaping or he would have to leave. Again, she refused. The manager then instructed the technician to pack up his tools and leave because the technician could not focus on his job, thereby creating a safety hazard. The manager then contacted the warranty company that we are in contract with and explained the situation. The warranty company apologized for the incident and referred the call to another vendor.