Peninsula Light Company

Revdex.com,I cannot discuss specifics about a customer without written permission, however, I can say that a personal phone call will be made I am sure a reasonable payment arrangement can be madePeninsula Light Company

Complaint: [redacted] I am rejecting this response because: I doubt wss charged back in 1925.the complaint is how can I paid a fee when I dont see it on my billing statement The fee is the dollar memebership Therr is nothing stating a resolution Only policy that is already on the website How do I pay this bill? Can I make payments that state how much goes towarss membership fee, how much goes towards the electric bill.I also paid a connect fee and it states online that fee is waived for rental houses I was charged anyway [redacted] reviews have a fww people that state, "they fee you to death." I do believe if individuals knew to contact Revdex.com my complaint would nit be a rarity for a comoany with an A+ ratingI need a phone call with a payment plan Neither the july nor august bill have a memership fee listed Thank you Revdex.com for your assistance in this matter Sincerely, [redacted]

August 21, Revdex.com RE: [redacted] # [redacted] Dear Revdex.com: Peninsula Light Company is a member owned cooperative and has charged a $membership fee since We currently have 31,memberships on record All members pay for a membership, this fee is refundable should a member move out of our service area The deposit is charged to members based on their credit worthiness We use a third party company that performs a “soft” credit check with Experian credit agency as well as an identity check This agency checks credit standings with other utilities The deposit amount is based on the type of service that is requested (residential or commercial) The deposit amount can be increased during the time of service, if the service is interrupted for non-payment and it is determined that the initial deposit is not sufficient to properly cover the usage The account is reviewed every months and if there has been no more than two late notices and zero disconnections for non-payment, the deposit is refunded to the account The deposit is billed on the first bill (and it is itemized) and the membership is billed separately We allow payment arrangements or allow an alternate “prepay” service which allows the deposit to be waived (a member pays for their usage in advance) The membership fee cannot, according to our bylaws be waived Prior to a disconnect we notify our members (and pending members) using an automated dialer and a personal call to remind them of an unpaid membership or broken payment arrangement(s) We also record our calls Should the Revdex.com or [redacted] have any other questions, please feel free to contact me at [redacted] Thank you, Christy I [redacted] Director of Member Services

Complaint: ***
I am rejecting this response because: I doubt wss charged back in 1925.the complaint is how can I paid a fee when I dont see it on my billing statement The fee is the dollar memebership Therr is nothing stating a resolution Only policy that is already on the website How do I pay this bill? Can I make payments that state how much goes towarss membership fee, how much goes towards the electric bill.I also paid a connect fee and it states online that fee is waived for rental houses I was charged anyway *** reviews have a fww people that state, "they fee you to death." I do believe if individuals knew to contact Revdex.com my complaint would nit be a rarity for a comoany with an A+ rating. I need a phone call with a payment plan Neither the july nor august bill have a memership fee listed. Thank you Revdex.com for your assistance in this matter
Sincerely,
*** ***

Revdex.com,I cannot discuss specifics about a customer without written permission, however, I can say that a personal phone call will be made. I am sure a reasonable payment arrangement can be made. Peninsula Light Company

August 21, 2017       Revdex.com   RE:  [redacted]     Dear Revdex.com:   Peninsula Light Company is a member owned cooperative and has charged a $100 membership fee since 1925.  We currently have 31,449 memberships on record.  All...

members pay for a membership, this fee is refundable should a member move out of our service area.   The deposit is charged to members based on their credit worthiness.  We use a third party company that performs a “soft” credit check with Experian credit agency as well as an identity check.  This agency checks credit standings with other utilities.    The deposit amount is based on the type of service that is requested (residential or commercial).  The deposit amount can be increased during the time of service, if the service is interrupted for non-payment and it is determined that the initial deposit is not sufficient to properly cover the usage.  The account is reviewed every 12 months and if there has been no more than two late notices and zero disconnections for non-payment, the deposit is refunded to the account.   The deposit is billed on the first bill (and it is itemized) and the membership is billed separately.  We allow payment arrangements or allow an alternate “prepay” service which allows the deposit to be waived (a member pays for their usage in advance).  The membership fee cannot, according to our bylaws be waived.   Prior to a disconnect we notify our members (and pending members) using an automated dialer and a personal call to remind them of an unpaid membership or broken payment arrangement(s).  We also record our calls.   Should the Revdex.com or [redacted] have any other questions, please feel free to contact me at [redacted].   Thank you,   Christy I[redacted] Director of Member Services