Penn Animal Hospital

Review: On September 29, 2014 we took our cat to Penn Animal Hospital to have a couple of things done and got quoted a price of $101.00. So we agreed to that price and drew up a contract to have the procedures done. We were then asked if we would like to pay now or when we pick our cat up. We chose the later. When we went back later that afternoon, they said everything went well. That is when we were told the total would be $173.00. After we already signed and had a copy of the contract for the $101.00. When asked why the price went up, we were told that they added it up wrong and that the new price is what we owed. So we paid so that we could get our cat back. It is hard to believe that they have such a bad business standard. When I called Penn Animal Hospital to discuss the issue I was told that I should have added it myself. I told the person I was talking to that adding it up is not my job. I am the customer not the employee. So that is when I was told that there was nothing they could do about the price because they would not change it even with a signed contract.Desired Settlement: Just what is owed back to us because we had a signed contract for $101.00 and paid $173.00. So a refund of $72.00.

Business

Response:

Phone; ###-###-#### Fax: ###-###-####

This statement is in regards to the assigned complaint ID number [redacted] On September 29, 2014, the owner/customer brought her cat, “[redacted] to our veterinary hospital for the following, (office call, rabies vaccination, fel-o-guard vaccination, routine neuter, and medication). The total cost amounted to one-hundred and ninety three dollars. An employee at our hospital then gave a twenty dollar coupon presented through [redacted] for the routine neuter. The employee proceeded and incorrectly totaled the sum of all procedures and care to the amount of one-hundred and one dollars instead of the correct amount of one-hundred and seventy-three dollars. '

Later that day the employee told the owner/customer of the error and apologized. The owner/customer admitted knowingly about the error and agreed to pay the correct balance of one-hundred and seventy-three dollars. The next day the owner/customer called and demanded a refund after the incident had been resolved. The animal received excellent veterinary care at a reasonable price from our facility.

If you should have any further questions regarding this matter, please contact us.

Sincerely,

Dr. [redacted]

Penn Animal Hospital