Penn Federal Mortgage

? Hi this is Jose from South Jersey Moving responding to the complaintOur price ? for a very small move is $for a 1/hour minimum with a two-men crew every half hour thereafterThe time starts when we get to the pick up address and it ends ? at deliveryI have documents stating her signature with a start time of and ? and ending ? time of There was three of us instead of twoWhich saved her moneyAnd the men put the boxes where she required ? to be placed at? I don't understand the complaint we fulfilled all obligationsAnd this was her third move with usWe do not want any unhappy customers with us so I will reimburse her for half hour because she claims I overcharge although I have paperwork her signing off on the starting and ending time? I will also reimburse her the tip money as she providedThis is a person that boxed up broken glass in a box then labeled it broken glass and my worker didn't noticed a big glass piece ? sticking out of box ? which cause one of my workers to get a big deep slash on the palm of his hand ? he taped up the wound and he still continued to work although injured? As I said I will reimburse herThank you for your time?

Our customer was [redacted] ***Not her daughteWe were told we were to put her shipment in storageHoever our cusomer did not have the correct key [redacted] said she will not pay us for any charges over our minimum feeShe then instructed us to take the furnitur to the daughters house and leave it in the driveway and on the lawnWe tried to talk her out of it hoever she insisted that we unload becaus she refused to pay us over our minimumchargesAs a resultWe had no choiceThis is not our standard practiceBut she was very insistant Thank youRob

Hi this is Jose from South Jersey Moving responding to the complaintOur price for a very small move is $for a 1/hour minimum with a two-men crew every half hour thereafterThe time starts when we get to the pick up address and it ends at deliveryI have documents stating her signature with a start time of and and ending time of There was three of us instead of twoWhich saved her moneyAnd the men put the boxes where she required to be placed at I don't understand the complaint we fulfilled all obligationsAnd this was her third move with usWe do not want any unhappy customers with us so I will reimburse her for half hour because she claims I overcharge although I have paperwork her signing off on the starting and ending time I will also reimburse her the tip money as she providedThis is a person that boxed up broken glass in a box then labeled it broken glass and my worker didn't noticed a big glass piece sticking out of box which cause one of my workers to get a big deep slash on the palm of his hand he taped up the wound and he still continued to work although injured As I said I will reimburse herThank you for your time

Complaint: *** * I'm looking for the 1/hour time I was overcharged plus the tip I paidA total of $150. Regarding the employee who cut his finger, not hand: the box was labeled clearly that it had broken glass in the box but continued on without any problemAlso, please note Jose's response, he continued on with the move after cutting his fingerIt was nothing major or he would have had to stopI repeatedly asked his people to put boxes in specific places and they just 'the" them where they wantedIn the exact words of the one guy (non Hispanic), the bed will go wherever it landsHow professional and your email response doesn't represent actual nor factoral informationI'm prepared to take this claim further if not reimbursed the $
I am rejecting this response because:
Regards,
*** ***

Hi this is Jose from South Jersey Moving responding to the complaintOur price for a very small move is $for a 1/hour minimum with a two-men crew every half hour thereafterThe time starts when we get to the pick up address and it ends at deliveryI have documents
stating her signature with a start time of and and ending time of There was three of us instead of twoWhich saved her moneyAnd the men put the boxes where she required to be placed at I don't understand the complaint we fulfilled all obligationsAnd this was her third move with usWe do not want any unhappy customers with us so I will reimburse her for half hour because she claims I overcharge although I have paperwork her signing off on the starting and ending time I will also reimburse her the tip money as she providedThis is a person that boxed up broken glass in a box then labeled it broken glass and my worker didn't noticed a big glass piece sticking out of box which cause one of my workers to get a big deep slash on the palm of his hand he taped up the wound and he still continued to work although injured As I said I will reimburse herThank you for your time

Resolved but will never recommend them to othersIn addition to the other issues, I found some of my belongings on the side of the house recently tooVery poor service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our customer was *** ***Not her daughteWe were told we were to put her shipment in storageHoever our cusomer did not have the correct key*** said she will not pay us for any charges over our minimum feeShe then instructed us to take the furnitur to the daughters house and leave
it in the driveway and on the lawnWe tried to talk her out of it hoever she insisted that we unload becaus she refused to pay us over our minimumchargesAs a resultWe had no choiceThis is not our standard practiceBut she was very insistant. Thank youRob

This complaint has been resolved

Resolved but will never recommend them to others. In addition to the other issues, I found some of my belongings on the side of the house recently too. Very poor service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This complaint has been resolved.

Complaint: [redacted] I'm looking for the 1/2 hour time I was overcharged plus the tip I paid. A total of $150. Regarding the employee who cut his finger, not hand: the box was labeled clearly that it had broken glass in the box but continued on without any problem. Also, please note Jose's response, he continued on with the move after cutting his finger. It was nothing major or he would have had to stop. I repeatedly asked his people to put boxes in specific places and they just 'the" them where they wanted. In the exact words of the one guy (non Hispanic), the bed will go wherever it lands. How professional and your email response doesn't represent actual nor factoral information. I'm prepared to take this claim further if not reimbursed the $150.
I am rejecting this response because:
Regards,
[redacted]

Hi this is Jose from South Jersey Moving responding to the complaint. Our price  for a very small move is $350 for a 2 1/2 hour minimum with a two-men crew 65.00 every half hour thereafter. The time starts when we get to the pick up address and it ends  at delivery. I have documents...

stating her signature with a start time of 930 and  and ending  time of 1230. There was three of us instead of two. Which saved her money. And the men put the boxes where she required  to be placed at.  I don't understand the complaint we fulfilled all obligations. And this was her third move with us. We do not want any unhappy customers with us so I will reimburse her for half hour because she claims I overcharge although I have paperwork her signing off on the starting and ending time.  I will also reimburse her the tip money as she provided. This is a person that boxed up broken glass in a box then labeled it broken glass and my worker didn't noticed a big glass piece  sticking out of box  which cause one of my workers to get a big deep slash on the palm of his hand  he taped up the wound and he still continued to work although injured.  As I said I will reimburse her. Thank you for your time

Our customer was [redacted]. Not her daughte. We were told we were to put her shipment in storage. Hoever our cusomer did not have the correct key. [redacted] said she will not pay us for any charges over our minimum fee. She then instructed us to take the furnitur to the daughters house and leave...

it in the driveway and on the lawn. We tried to talk her out of it hoever she insisted that we unload becaus she refused to pay us over our minimumcharges. As a result. We had no choice. This is not our standard practice. But she was very insistant.  Thank you. Rob