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Penn Waste, Inc

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Reviews Penn Waste, Inc

Penn Waste, Inc Reviews (8)

On 5/27/the customer contacted Penn Waste stating that we broke the lid on his trash can and wanted it replacedThe Route Supervisor left a message for the customer but never received a phone call back On 6/22/& 6/23/the Route Supervisor left another message for the customer to
contact himHe also went to *** *** property to try and observe the trash canWhen we did not get a response the Route Supervisor emailed *** *** *** *** did respond through email stating that he did get the voicemails, but email is typically a better means of communicationThe customer provided us with a picture of a similar trash can to replace the broken one withIt was a gallon size trash can with wheels We delivered a gallon size trash can with wheels on 6/24/This matter has been resolved and the customer is satisfied

Thank you for your quick attention
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Jun 28, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***@myRevdex.com.org---------- Forwarded message ----------From: *** *** Date: Tue, Jun 28, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Hi, I just wanted to let you know that this issue was resolved.Thanks!

Dear [redacted]:
In regards to the consumer complaint received by your office, please be advised that [redacted] still shows (Attachement A) as the owner of site location: [redacted], York, PA [redacted] located in Spring Garden Township. Penn Waste is contracted by Spring Garden Township to...

provide labor and fuel for our trucks to provide service to the routes within the Township, regardless if trash is put or or not. Spring Gardens Trash ordinance is mandatory (Attachment B) for all property owners. The Township offers no exemptions.  
Penn Waste understands there are residents that have hardships. We are more than willing to work with these customers should they contact us and inform us. Approved payment arrangements can be made.
Very Truly Yours,
PENN WASTE, INC
Sheila B[redacted]Credit & Collections Manager

We have researched this matter and verified parcel numbers [redacted] and [redacted] & [redacted]) were merged and deeded as recorded on February 24,  2016.
Penn Waste apologizes for this error and the inconvenience of not resolving this matter...

sooner. [redacted]’s request to clear the charges and close account [redacted] has been resolved on August 16, 2016.
Sincerely,
PENN WASTE, INC

August 10, 2015Dear [redacted],I apologize for the delay in response. I have been on vacation and just received your letter today. The letter was sent to the attention of Colleen Paules. Unfortunately, Colleen passed away approximately two years ago. Please remove Colleen's name from your...

records and send any future correspondence to myself, Tammy D[redacted].| spoke with the route supervisor for Rapho Township and was informed that he spoke with the customer and a new container was delivered on July 27th. The original container was not marked for recycling and our crew thought the customer wanted us to take it with their trash.If you have any questions, please feel free to contact me.Sincerely,Tammy D.Customer Service and Billing Supervisor

Dear [redacted]: In response to the customer complaint by [redacted] regarding empty trash/recycling cans being placed in her driveway. First I apologize for the continued efforts on [redacted]'s part to resolve this safety concern.I've conducted a thorough research to see how we can make...

certain this does not happen again. Attached are pictures of site location.  The problem is the driveway in the rear of this property has no real place for the cans to sit so they don't fall over. The cans are being placed in front of the property to the side of the driveway. This still doesn't leave the resident enough room to get in the driveway.  On September 26, 2017, our residential manger, Norris S[redacted] spoke to [redacted]. She informed him she doesn't care if the cans are in the grass or laying down.  She just wants room to pull in her driveway. He met his crew at the site location and showed them where to place the empty cans on the right side of the driveway behind the shrubs. He will follow up at the site for the next few weeks to ensure they are being placed correctly. If I can be of further assistance, please contact me at ###-###-####.Sincerely,Sheila B[redacted]Credit & Collections Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

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Address: 85 Brickyard Rd, Manchester, Pennsylvania, United States, 17345

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