Pennell's Auto Center

To Whom it may concern,
Again a direct attack on my reputation ,We gave her the opportunity to bring her car back and she did not,So at this point we will no longer respond to any email from Revdex.com
Thank you
Pennells Auto

Complaint: ***
I am rejecting this response because: 1. what is written is not correct. the first time I drove the car about minutes from my home after this shop did the installation the 'check gas cap light came' on the dashboard. I read the owners manual to stop car and replace it. I did that and that alert light went off. I then drove the car to work the next day and same alert message came on for approximately seconds; went off and then the engine malfunction light came on. I made it to work safely and back with that alert engine light on the entire time. It should also be noted after picking the car up from the shop and driving home and parking in my garage there was a very strong odor of gasoline. On Saturday, July the day I drove to work I called Pennells Auto to let them know the engine light and check gas cap light had come on. I have made an apptwith the ** dealer for first thing Monday am to examine the car
Sadly, what Pennells has written is not correct and this matter will be escalated through the appropriate channels for ethical, legal and safety reasons. I will never use them again.
Sincerely,
*** ***

To Whom It may Concern,
I am taking the time to answer this email only because this customer has all the facts wrong
Car towed in shop no apt
We called and told her it needed fuel pump
Because of engine code the pump was not a common pump we had gotten different pumps from four
different venders and they were all wrong upon further investigation we found the pump to be different because of engine code
We called *** *** and that is when we were told the pump is different for this *** and no *** warehouse on eastcoast or Canada had this pumpWe found one online and it was days away
We again called customer and explained what we were trying to do and that was the soonest we could get pump,We at that point gave her part number and she called a Hartford ** dealer and they happened to have a leftover on shelve.( We do not deal with ** of Hartfort)She demanded we drive to Hartford and get her pump and have her car done by end of day.I told her we did not have the manpower to travel to get pump she at that point AGAIN was obnoxious and rude to us
We are a flat rate shop and she was charged by the *** *** ***,Also never charged her for the amount of extra time we spent trying to get her part and save her money
In no real world situation would a professional dealer tell her less than an hour to install a pump that is located in the fuel tank
We also called her ahead of time to tell her about our credit card machine being down but she did not answer at that time,
We do not ever release a vehicle without full payment this is industry standard and well within the law,Also the comment about the girl up front and the owner stroking each other that is absolutely obsurd!and I also would like to say that ripping the receipt out of her hand is also a statement and she did get change she was to busy threating us with telling us she works for the attorney general and she was going to sue me for everything
As far as the warranty I do not warranty parts bought by customer for insurance reason and also this is posted in our waiting area by law
I have been in business for over years and please look at any complaints by your organization and you wont find any
We also know you will not please everyone and we tried very hard to please her but it was not going to happen She did nothing but talk down to us and even said to me as long as the guy at *** has his head screwed on right and gives me the right part I should be able to get the part in the morning so what does that say about her character?
Thank you for your time in this matter but at no time did we not do our best to help this lady and at no time will I even consider an apology because I have done nothing wrong,And a refund of her money is also not an option
Thank You *** * *** Pennells Auto center