Penney's St. James Garage

Revdex.com:At this time, I have not been contacted by [redacted] 's StJames Garage regarding complaint ID [redacted] .Sincerely, [redacted]

Austen came into the shop on the afternoon of August *, shopping for prices to install an alternator he had purchased himselfNever asked for charging system diagnostics or for us to first check vehicle outHe explained that he was at several previous shops and did not like their pricesAt that time Austen never had asked for mine or the other mechanics credentials, seemed solely focused on price ONLYIf he had done so, I would have directed him to the wall beside himHowever, all the mechanics here at [redacted] 's are ASE Certified with several other designations as well, except for our one apprenticeAll these credentials are made available in our waiting area, where you first walk inOur facility number is made very visible on the front of the building as wellI gave Austen a price that was extremely reasonable, he made arrangements to bring the car in two days laterWe performed the repair with his part, checked the charging rate an d made sure the Battery light was outTech road tested vehicle approximately mileCustomer received car that afternoonNever received a phone call and Austen never returned to the shop that evening, I am at shop till 6pmThe next morning I did receive a phone call from Austen, I thought I was very polite and told him to do exactly this "Come by the shop as soon as possible and we will check it out." I remember even asking if he was in the area and he answered "Yes." Austen never showed that day and I never had contact with him again, till the date Austen himself has on his complaint which is August **, 2016, six days laterAusten calls that morning of Aug [redacted] and again I thought I was being very polite and I asked "Austen what happened? How are you making out with the noise?" Austen just responds "I will be right there." He comes with a nearly $dollar bill from a mechanic, Austen said himself is a whopping miles awayHe wan ted me to reimburse him, which I made clear will not happenI have several reasons why that will not occurAusten himself never tried to rectify the issue, he called the morning after the repair and never showed upHe never gave [redacted] 's a chance to even look at the car, although he was only perhaps miles up the roadHe took it upon himself to take it to another mechanic miles away and chose to pay those chargesPerhaps incurring more unnecessary repairs do to the long tripEven when it was at the other facility, I never was notifiedNext point of contact was on the day Austen himself mentioned August **, and already had the repairs madeThis issue concerning the power steering would not be covered under any warranty from [redacted] 's anyway, to be clear no repairs made would be coveredAll we did was install an Alternator that the customer himself purchasedVehicle was never diagnosed and his invoice shows thatWe did the repairs Austen asked for and he p aid ONLY for those repairsVehicle left with his alternator installedCannot be held liable for components on a year old vehicleThough the main reason why [redacted] 's will not reimburse is because of the invoice Austen received in which it states at the bottom "WARRANTY WORK HAS TO BE PERFOMRED IN OUR SHOP & CANNOT EXCEED THE ORIGINAL COST OF REPAIR." The previous statement is the in the automotive industry and many other factions of business conducted within this countryWarranty work cannot just be performed without first contacting the issuer of the warrantyThis is common practice for all warranties issued, whether it be from a manufacturer (ex:Toyota), aftermarket/extended warranty(ex: [redacted] ), insurance company (ex:***) or a facility (ex: [redacted] 's) supplying coverage for the vehicle itself or repairs made on itI truly wish Austen would have returned and we could have resolved this issueWe would have placed his vehicle on a lift and hav e techs show him exactly was going on and what we had to do to repair it [redacted] 's was never given a opportunity to do so and it ended up costing him much more for that

Austen came into the shop on the afternoon of August *, shopping for prices to install an alternator he had purchased himselfNever asked
for charging system diagnostics or for us to first check vehicle outHe explained that he was at several previous shops and did not like their pricesAt that time Austen never had asked for mine or the other mechanics credentials, seemed solely focused on price ONLYIf he had done so, I would have directed him to the wall beside himHowever, all the mechanics here at ***'s are ASE Certified with several other designations as well, except for our one apprenticeAll these credentials are made available in our waiting area, where you first walk inOur facility number is made very visible on the front of the building as wellI gave Austen a price that was extremely reasonable, he made arrangements to bring the car in two days laterWe performed the repair with his part, checked the charging rate an d made sure the Battery light was outTech road tested vehicle approximately mileCustomer received car that afternoonNever received a phone call and Austen never returned to the shop that evening, I am at shop till 6pmThe next morning I did receive a phone call from Austen, I thought I was very polite and told him to do exactly this "Come by the shop as soon as possible and we will check it out." I remember even asking if he was in the area and he answered "Yes." Austen never showed that day and I never had contact with him again, till the date Austen himself has on his complaint which is August **, 2016, six days laterAusten calls that morning of Aug*** and again I thought I was being very polite and I asked "Austen what happened? How are you making out with the noise?" Austen just responds "I will be right there." He comes with a nearly $dollar bill from a mechanic, Austen said himself is a whopping miles awayHe wan ted me to reimburse him, which I made clear will not happenI have several reasons why that will not occurAusten himself never tried to rectify the issue, he called the morning after the repair and never showed upHe never gave ***'s a chance to even look at the car, although he was only perhaps miles up the roadHe took it upon himself to take it to another mechanic miles away and chose to pay those chargesPerhaps incurring more unnecessary repairs do to the long tripEven when it was at the other facility, I never was notifiedNext point of contact was on the day Austen himself mentioned August **, and already had the repairs madeThis issue concerning the power steering would not be covered under any warranty from ***'s anyway, to be clear no repairs made would be coveredAll we did was install an Alternator that the customer himself purchasedVehicle was never diagnosed and his invoice shows thatWe did the repairs Austen asked for and he p aid ONLY for those repairsVehicle left with his alternator installedCannot be held liable for components on a year old vehicleThough the main reason why ***'s will not reimburse is because of the invoice Austen received in which it states at the bottom "WARRANTY WORK HAS TO BE PERFOMRED IN OUR SHOP & CANNOT EXCEED THE ORIGINAL COST OF REPAIR." The previous statement is the in the automotive industry and many other factions of business conducted within this countryWarranty work cannot just be performed without first contacting the issuer of the warrantyThis is common practice for all warranties issued, whether it be from a manufacturer (ex:Toyota), aftermarket/extended warranty(ex:***), insurance company (ex:***) or a facility (ex:***'s) supplying coverage for the vehicle itself or repairs made on itI truly wish Austen would have returned and we could have resolved this issueWe would have placed his vehicle on a lift and hav e techs show him exactly was going on and what we had to do to repair it***'s was never given a opportunity to do so and it ended up costing him much more for that

Revdex.com:At this time, I have not been contacted by ***'s StJames Garage regarding complaint ID ***.Sincerely,*** ***