Pennswood Apartments and Townhomes

5-23-16Dear Cynthia Cameron,We have received your complaint ID [redacted] concerning a prior resident's move out charges from when he lived with our community.The customer signed a legal binding lease in June 2011, which allows the property owner to charge for damages left in the apartment beyond wear and tear Apartment had major damages caused by the customerAgain we want to respond that the customer met with our office and reviewed all the charges and pictures to back up the charges The customer was offered payment arrangements and a discount to settle the balance The customer had and opportunity present their case with a Pennsylvania District Judge, to determine the fairness of the charges, but the customer choose to make a discounted payment to settle the account The customer then filed a complaint at the Revdex.comThe payment also had a larger discount than we had offered before Here is a list of charges they were assessed and the cost for replacement As you can see the charges are fair as they are clearly less that the replacement cost Copies of invoices and pictures of the damages can be provided if necessaryCategory Reason Charges Replacement costStove Hood vent ruined from grease 59.38Stove stove not clean 448.00Refrigerator stained outside and broken bars 465.00Dishwasher stained from not cleaning 230.00Countertop water damaged 260.34Cabinets water damaged 1540.01Tile cuts in floor 87.50Carpet stains in carpet 1404.71Blinds broken 38.94Painting kit grease on walls and ceiling 200.00Bathroom sink countertop stain/cleaning Labor onlyBath Fixtures tub and tile - resurface 281.82Washer cleaning - lint clean up Labor onlyPest control multiple treatments provided 424.00Estimated labor Approxhours 1,000.00Totals $2, $6439.70Customer actually paid $2294.00We hope this answers any additional questions and closes this complaint.Sincerely,David M.Property Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com,Thank you for your letter dated Friday, July 17, 2015, we have contacted the former resident and set a meeting to discuss his move out disposition charges for Wednesday, July 29thThank you for your time and attention to this matterJennifer S [redacted] for David M***, Property Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Yes I got the letter, and I also spoke with someone in the main office about this problemBut yet nothing has been done about the problem, last night alone I came home to two vans that belong to one house parked in the frontBUT I no longer matter to the company as I am no longer staying hereI also have made it very clear that I want to be here when the walk through of the property happens as I feel that the office will try to say something is broken or wrong with the house when there isn't anything just to get back at meBut yet have had no one try and set that up with meAt this point I feel that these matters need to be handled at the next level due to the fact that the property manager can't even seem to keep his own employees under control Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When we talked to property manager about the bill they sent, he said if we not agree to pay he was going to send it to courtBut he didnt do so he sent it to collectionNext thing, why dont he keep in mind that we lived in for almost five yearsThere was no major damagesWhatever he showed in the discounted bill are minor damagesIt can happened in five yearsAnother thing it is not our property that we have to repair it and make ready for another customerIt is their duty that when one customer leaves they have to make ready for another customer on their expenseIf there something wrong when left then they can use security depositNot the extra huge amountWe were compelled to pay it because collection sent us letter time and againHe was supposed to send it to court He cheated us Regards, [redacted] ***

10-17-16Dear *** ***,We have received your complaint id *** concerning a resident complaint of move in issues and out contract that was signed six months ago.We have met with the resident and addressed all the issues and complaints and have reached an agreement to resolve this
complaint.We have been notified today that the complaint will be dropped by the complainant.Please let us know if there is any addional information or documentation you need to finalize this complaint.Pennswood Apartments

-------- Forwarded message ----------From: David M***Date: Mon, Jun 6, at 10:AMSubject: Complaint ID *** Follow upTo: "***@myRevdex.com.org" 6-6-16 Revdex.com Dear *** ***, Per our discussion, our company is considering this complaint closed. We have responded twice with plenty of details to backup the charges the complainant has made against us. We did fairly charge only a portion of the damages they caused while living with us. We recommend that they take any further complaints to the District Justice Court for a hearing to decide if the charges are fair. Thank youDavid M***Property ManagerPennswood Apartments

Dear Revdex.com,Thank you for your letter dated Friday, July 17, 2015, we have contacted the former resident and set a meeting to discuss his move out disposition charges for Wednesday, July 29th.Thank you for your time and attention to this matter.Jennifer S*** for David M***,
Property Manager

---- Forwarded message ----------From: Jennifer S*** Date: Fri, Apr 7, at 1:PMSubject: FW: Pennswood Apartments #***To: "***@myRevdex.com.org" Hello ***, Thank you for taking the time to speak to me earlier
regarding our above complaint. We sent the letter to the resident on 3-9-17. I apologize for not sending this sooner, we have not had any response from him and we assumed the problem was taken care of Please review and let us know if you need anything further. ThanksJennifer for David

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Yes I got the letter, and I also spoke with someone in the main office about this problem. But yet nothing has been done about the problem, last night alone I came home to two vans that belong to one house parked in the front. BUT I no longer matter to the company as I am no longer staying here. I also have made it very clear that I want to be here when the walk through of the property happens as I feel that the office will try to say something is broken or wrong with the house when there isn't anything just to get back at me. But yet have had no one try and set that up with me. At this point I feel that these matters need to be handled at the next level due to the fact that the property manager can't even seem to keep his own employees under control. 
Regards,
[redacted]

5-23-16Dear Cynthia Cameron,We have received your complaint ID [redacted] concerning a prior resident's move out charges from when he lived with our community.The customer signed a legal binding lease in June 2011, which allows the property owner to charge for damages left in the apartment beyond...

normal wear and tear.  Apartment had major damages caused by the customer. Again we want to respond that the customer met with our office and reviewed all the charges and pictures to back up the charges.  The customer was offered payment arrangements and a discount to settle the balance.  The customer had and opportunity present their case with a Pennsylvania District Judge, to determine the fairness of the charges, but the customer choose to make a discounted payment to settle the account.  The customer then filed a complaint at the Revdex.com. The payment also had a larger discount than we had offered before.  Here is a list of charges they were assessed and the cost for replacement.  As you can see the charges are fair as they are clearly less that the replacement cost.  Copies of invoices and pictures of the damages can be provided if necessary. Category            Reason                                           Charges             Replacement costStove                  Hood vent ruined from grease         75.00               59.38Stove                 stove not clean                                   50.00             448.00Refrigerator       stained outside and broken bars     250.00             465.00Dishwasher        stained from not cleaning                125.00            230.00Countertop       water damaged                                 225.00            260.34Cabinets           water damaged                                  800.00         1540.01Tile                   cuts in floor                                         125.00            87.50Carpet              stains in carpet                                    163.03          1404.71Blinds                3 broken                                               75.00              38.94Painting            kit grease on walls and ceiling             100.00          200.00Bathroom         sink countertop stain/cleaning               50.00        Labor onlyBath Fixtures    tub and tile - resurface                          275.00          281.82Washer            cleaning - lint clean up                            75.00      Labor onlyPest control     multiple treatments provided                 400.00          424.00Estimated labor   Approx. 40 hours                                                 1,000.00Totals                                                                          $2,788.03     $6439.70Customer actually paid                                                                   $2294.00We hope this answers any additional questions and closes this complaint.Sincerely,David M.Property Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When we talked to property manager about the bill they sent, he said if we not agree to pay he was going to send it to court. But he didnt do so he sent it to collection. Next thing, why dont he keep in mind that we lived in for almost five years. There was no major damages. Whatever he showed in the discounted bill are minor damages. It can happened in five years. Another thing it is not our property that we have to repair it and make ready for another customer. It is their duty that when one customer leaves they have to make ready for another customer on their expense. If there something wrong when left then they can use security deposit. Not the extra huge amount. We were compelled to pay it because collection sent us letter time and again. He was supposed to send it to court He cheated us.
Regards,
[redacted]

Dear Revdex.com,Thank you for your letter dated Friday, July 17, 2015, we have contacted the former resident and set a meeting to discuss his move out disposition charges for Wednesday, July 29th.
Thank you for your time and attention to this matter.
Jennifer...

S[redacted] for David M[redacted], Property Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]