We recently purchased a house and the sellers of the house forgot to tell us that we needed to put the water in our name or it would get shut off, without warning Well that day came and it just so happened to be on a Friday Without warning, without notice, they came and shut off the water to our house What a great way to welcome someone into their new home! Both my fiance and I called and spoke with PA American but to no avail, they would not send someone out to turn the water on until Monday "sometime" This is not horrible news for me (an adult male) but the rest of my family consists of my fiance and our three daughters, aged 13, and months Not having water for three days was not only rough but it was downright cruel to be treated that way by a company we have no choice but to pay They have a local monopoly on the water supply, no competition whatsoever, and it shows in their lack of compassion If they even had one competitor, this situation would not have happened to us because the competitor would have said, "we'll be right out to turn on the water if you sign up with us" and I would haveUnfortunately that was not an option for us so we spent the three days showering at the Y while both of our toilets were disgusting cesspools since we could not flush them I would never even consider treating someone like this, let alone an customer Business practices lacking any compassion whatsoever are all too common in municipal services, especially those with a government monopoly
We recently purchased a house and the sellers of the house forgot to tell us that we needed to put the water in our name or it would get shut off, without warning Well that day came and it just so happened to be on a Friday Without warning, without notice, they came and shut off the water to our house What a great way to welcome someone into their new home! Both my fiance and I called and spoke with PA American but to no avail, they would not send someone out to turn the water on until Monday "sometime" This is not horrible news for me (an adult male) but the rest of my family consists of my fiance and our three daughters, aged 13, and months Not having water for three days was not only rough but it was downright cruel to be treated that way by a company we have no choice but to pay They have a local monopoly on the water supply, no competition whatsoever, and it shows in their lack of compassion If they even had one competitor, this situation would not have happened to us because the competitor would have said, "we'll be right out to turn on the water if you sign up with us" and I would haveUnfortunately that was not an option for us so we spent the three days showering at the Y while both of our toilets were disgusting cesspools since we could not flush them I would never even consider treating someone like this, let alone an customer Business practices lacking any compassion whatsoever are all too common in municipal services, especially those with a government monopoly