Pennsylvania American Water Reviews (3)
Pennsylvania American Water Rating
Address: 800 W Hersheypark Drive, Hershey, Pennsylvania, United States, 17033
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12/11/15Dear [redacted] Would like to thank you for your recent letter regarding a complaint you received from [redacted] ***Pennsylvania American Water has reviewed company records [redacted] contacted the company on 11/5/to have service started in her name at *** [redacted] **., Norristown, PA ***At that time [redacted] was denied service due to the company found that the water service had been turned on without the company's knowledge or approvalON 11/9/the company received a lease for [redacted] and the premise was noted that the lease was approved and that the service could be turned onThe company left a message for [redacted] to contact the Company and Schedule a turn On.The company had no record of [redacted] contacting the company to schedule the turn on service order and an order to investigate inactive with consumption was issued and the water was shut off in errorThe company has contacted [redacted] and a service order was worked on 12/8/restoring the water serviceThe company apologizes for any inconvenience to the customerIf you should have any questions or concerns with regard to this complaint, please feel free to contact meSincerely,Nancy Jo SCompliance Representative
12/11/15Dear [redacted]
Would like to thank you for your recent letter regarding a complaint you received from [redacted].
Pennsylvania American Water has reviewed company records. [redacted] contacted the company on 11/5/15 to have service started in her name at [redacted]...
[redacted]., Norristown, PA [redacted]. At that time [redacted] was denied service due to the company found that the water service had been turned on without the company's knowledge or approval. ON 11/9/15 the company received a lease for [redacted] and the premise was noted that the lease was approved and that the service could be turned on. The company left a message for [redacted] to contact the Company and Schedule a turn On.The company had no record of [redacted] contacting the company to schedule the turn on service order and an order to investigate inactive with consumption was issued and the water was shut off in error. The company has contacted [redacted] and a service order was worked on 12/8/15 restoring the water service. The company apologizes for any inconvenience to the customer.
If you should have any questions or concerns with regard to this complaint, please feel free to contact me.
Sincerely,Nancy Jo S.
Compliance Representative