Pennsylvania Higher Education Assistance Agency

Review: My student loan payments are $140.00 monthly. The company went paperless without informing me then proceeded to charge me late fees. My monthly bill is $140.11. In order to expedite payment of my student loans, I made two payments of $140.11 on their website, one payment and one intended for principle only.

The company charged me interest on a principle only payment. I sent three emails asking them to correct the error, all were ignored.Desired Settlement: I want to be able to make payments on the principle in addition to my standard payments in order to pay off the balance early. If I'm being charged interest on early payments what is the incentive to pay off early?

Business

Response:

June 20, 2014Dear [redacted]:Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust that the following information will help clarify our position in this matter.AES services both subsidy portions of your Federal Consolidation Loan disbursed May 13, 2004 (Loans 1 and 2) and the subsidized portion of your Federal Consolidation Loan disbursed January 12, 2005 (Loan 3) on behalf of the owner, [redacted]. As the contracted, third-party service provider, AES administers the loans, in accordance with the terms of the signed promissory notes and federal regulations. As the service provider, AES is required to perform billing, credit reporting, and additional serving-related activities.Contrary to the information in your Revdex.com inquiry, AES records confirm that, in March 2014, you voluntarily enrolled in our electronic billing (e-bill) feature through your AES Account Access online account on the AES website. This option is only available on AES’ website and must be selected by you in order to receive e-bills. In addition, on March 27, 2014, our office sent an email to you to notify you that your April 2014 billing statement was available to view online. Because this email was returned as undeliverable, our office mailed you a letter on March 28, 2014. A copy of this document is enclosed.In addition, you stated that you emailed AES three times regarding two payment issues; however, your emails were ignored. Based on our review, two emails were received on May 1, 2014, and one response was sent to you on May 5, 2014. In addition, AES received an email on June 5, 2014, and an email response was sent to you on June 11,2014. Copies of the responses are also enclosed.AES records confirm that you made two payments on our website for the amount of $140.11 each on June 2, 2014. You targeted the first $140.11 payment to Loans 1 and 2 and the second $140.11 payment to Loan 3. To confirm this, we mailed a statement of account under separate cover. Please note, when payments are received, federal regulations require that they are credited first to the outstanding interest, second to late fees (if applicable), and third to the principal balance. Since the payments were targeted by you towards the loans separately on the same day, they were not credited as one payment for interest and principal. In addition, the second payment was not credited entirely towards the principal balance as you intended. You may be assured that no late fees were assessed with any of these payments. However, if you wish to have the payments reapplied, you would need to either submit your request in writing with specific instructions or contact our office directly. After completing our review, AES determined that no servicing error occurred, and the payments were applied correctly towards interest and principal.Presently, Loans 1 and 2 are current with the next partial installment of $106.64 due on July 15, 2014. In addition, Loan 3 reflects an advanced-payment status with the installments satisfied through January 1, 2015. If no other payments are received in the meantime for this loan, the next partial installment of $10.09 will be due by February 15, 2015.If you have any questions or concerns, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,

Review: I have contacted A.E.S. dealing with my private student loan that I have held with [redacted].. After filing a complaint with [redacted]. they have provided me information stating that they did not have my information on file and had no record of me. Then I contacted A.E.S. again, they stated another company had my file and they no longer had it. I contacted the other company and they gave me the run around also. I then went back to [redacted] with questions and to my knowledge, the company went bankrupt right about the time that A.E.S. was claiming that I had a loan out with their company. I want A.E.S. to take their information off of my and supposedly co-signers credit report, because if they no longer own the account they shouldnt be still reporting it. After talking to a few representatives at [redacted], I come to believe that A.E.S. never held my account in the first place and was illegally billing me and reporting to the collection agency. Plus false debt is over 7 years old.Desired Settlement: I want A.E.S. taking from mine and my supposedly co-signers credit report and for them to no longer contact me or my co-signer.

Business

Response:

August 23, 2013

Dear **. [redacted]:

This letter is in regards to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust the following information will be of assistance.

AES previously serviced one, privately-insured [redacted]) Loan on behalf of the owner, [redacted]). AES is not the owner of the loan. As the prior service provider, AES was required to administer the loan in accordance with the terms of the signed Credit Agreement.

The [redacted] Loan was disbursed on January 31, 2006 for your educational endeavors at [redacted] State University for the academic term of January 5, 2006 through May 30, 2006. Upon disbursement, the loan transferred to AES for servicing. Upon receiving the loan for servicing, a tradeline was established on your credit record to represent the servicing history of the loan with our office. The original principal balance of the [redacted] Loan was $10,270.27.

It is important to note that the signed Credit Agreement stipulates that you and the cosigner are responsible for maintaining a current account status by remitting on-time payments. Alternatively, if payments could not be remitted, you and/or the cosigner were required to apply for an available repayment option in a timely manner.

In our capacity as the service provider, AES was required to submit unfavorable information to the nationwide consumer reporting agencies when the account reached a designated level of delinquency. Because payments were not remitted and an alternative repayment option was not applied to your account, the [redacted] Loan was reported as being at least 30 days past due in September 2008; at least 60 days past due in October 2008; at least 90 days past due in November 2008; at least 120 days past due in December 2008; at least 150 days past due in January 2009; at least 180 days past due in February 2009, March 2009, and April 2009; and charged-off in May 2009.

Pursuant to the Fair Credit Reporting Act, 15 U.S.C. § 1681s-2(a), companies which furnish data (such as AES) to credit reporting agencies are prohibited from knowingly reporting inaccurate information. Because AES can verify that the unfavorable information was accurate, we cannot lawfully remove the unfavorable information.

As a result of insufficient payments, the [redacted] Loan defaulted on May 6, 2009. Since AES is no longer servicing the loan, you or your cosigner may wish to contact the current administrator, [redacted], at ###-###-####.

If you have any questions, you may contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.

Sincerely,

Review: student loan was sold to American education services po box 2461 Harrisburg, pa 17105. starts off with a $36.55 charge saying that the due date was 6/21/2013 and it was because all of that months payment had not been made. called about it because payment was made to [redacted], the person on the phone said it was taken care of and a statement came in for 7/21/2013 with no payment required. 8/21/2013 payment came in, I am now behind a payment and 261.66 is due. today another statement came in the mail about the outstanding $36.55 being 13 days delinquent. had no trouble with [redacted] and since the loan was sold have had nothing but trouble with aes and its representatives.Desired Settlement: to have this harassment stopped and the bill corrected or seek legal advice on the matter.

Business

Response:

August 29, 2013

Dear **. [redacted]:

Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com concerning the status of your educational loan account. We trust the following information will be of assistance.

As you may know, our office currently services the subsidized and unsubsidized portions of your Consolidation Loan disbursed on August 23, 2006 on behalf of the owner, [redacted] with [redacted]. The loan transferred to AES for servicing effective June 7, 2013. You may be assured that your loan is serviced in accordance with the terms of the signed promissory note and federal regulations.

As you may be aware, your $130.83 payment effective June 17, 2013 was transferred from [redacted] to AES to be applied to your account. However, AES received duplicated information from [redacted] and inadvertently applied a second $130.83 payment to your account. Since you did not remit this payment, we were required to remove the duplicate payment from your account.

Prior to AES removing the duplicate payment, you were mailed a billing statement which incorrectly listed an amount due of $0.00 for the July 21, 2013 installment. Please accept our apology for any inconvenience this may have caused. Since the duplicate payment was removed, a $130.83 payment was due for the July 21, 2013 due date. In addition, the initial $130.83 was inadvertently applied to your loan, and one portion reflected in an advanced-payment status, while the other portion reflected a delinquency.

You may be assured that adjustments were completed to reapply the $130.83 payment received on June 17, 2013. This payment satisfied the installment due June 21, 2013. In addition, as a result of the confusion regarding the amount due for July 21, 2013, AES reapplied your $263.74 payment, received on August 22, 2013. AES applied $130.83 of the payment to your account effective July 21, 2013. The remaining $132.91 was credited to your account effective August 22, 2013. This adjustment ensured that all late fees were waived on your loan during that time period. AES mailed a statement of account to you under separate cover, which details the financial activity on your loan from June 7, 2013 through the date of this letter.

At this time, your loan reflects advanced-payment status through the installment due September 21, 2013. Accordingly, if no other payments are received in the meantime, a partial installment of $128.75 will be due by September 21, 2013.

We trust that this information is sufficient for your needs. However, if you have any additional questions, you may call our Customer Service Department at ###-###-####. Our loan counselors are available Monday through Friday from 7:30 a.m. through 9:00 p.m. Eastern Time. To access current account information, send email, or download application forms as needed, you may visit our website at www.aesSuccess.org.

Sincerely,

Review: I have received calls about a late payment for a loan that I was told 2-3 weeks ago that was being processed for deferment. I was told by a representative that it was being processed for deferment and all the information was received from the school. This should have been processed in January. Now 37 days past their due date they have contacted me again stating that all the information for processing was not received. They did not inform us earlier this was a problem and have delayed processing this deferment multiple times. They initially told us the paperwork would take time to process, then they said they needed additional information. Friday the documentation was emailed to the company again and a confirmation was given. Now it is being delayed because the representatives have said it was not signed, even though we have the documents that show it was singed. Then, we were told they needed an account number. This is being delayed again and I have called multiple times to their call center and I was hung up on twice. The last time was today at 133 by a representative named [redacted]. I initially asked for a supervisor. When I asked for her name again she put me on hold, then hung up.Desired Settlement: I would like the loan to reflect when it should have been in deferment in January and not to be sent to any credit reporting agencies as this company has delayed this process multiple times.

Business

Response:

See attached PDF file.

Review: APennsylvania Higher Education Assistance Agency is trying to collect student loan payments from me for the month of novemver, I have my loan student loans serviced by Department of Education FEDLOAN and already sent my November 2014 payments to FEDLOAN, why would I need to pay student loans to two different agencies.Desired Settlement: letter stating no payment is due

Business

Response:

November 21, 2014Dear [redacted]:This email is in response to your recent inquiry regarding your educational loan account serviced by our office, we trust the following information will be of assistance.AES currently services both the subsidized (SUBCNS) and unsubsidized (UNCNS) portions of your Federal Consolidation Loan. The rehabilitated loan was transferred from [redacted] corporation ([redacted]) to AES for servicing on August 28, 2014. A letter confirming this information was sent to you August 29, 2014, a copy of which is attached below. As the contracted third-party service provider on behalf of the owner, [redacted]. ([redacted]), AES must administer the loan in accordance with the terms of the promissory note and federal regulations. AES is required to perform billing, credit reporting, and other servicing-related activities.At this time, the loan remains past due from November 6, 2014 in the amount of $84.43. The next installment of $84.43 is due on December 6, 2014. If no payments are received in the interim, a total of $168.86 will be due at that time. We encourage to remit payment, if possible, to bring account to a current status, if you are unable to remit payment, please contact our office using the toll-free number provided in the closing paragraph to discuss alternative repayment options with a Customer service representative.We trust that this information is sufficient for your needs. However, if you have any additional questions or concerns, you may contact our Customer Service Department at ###-###-####. since email is not a secure means of communication, we recommend that, if you prefer to contact AES by email, you please use the "contact Us" links on our website, www.aessuccess.org, to submit inquiries via a secure email form.Sincerely,JalietaLoan Operations

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]

I am rejecting this response because:both of my loans, subsidized and unsubsidized have been transferred as of October 2014 to FEDLOAN, see attachments for statements and payments made. Is illegal to pay both my loans to two different institutions twice every month!!!!!!!!!!!Regards,[redacted]

Business

Response:

December 4, 2014Dear [redacted]:This letter is in response to a follow-up inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust the following information will be of assistance.As you were made aware, AES currently services both subsidized (SUBCNS) and unsubsidized (UNCNS) portions of your Federal Consolidation Loan disbursed February 21, 2007. The rehabilitated Consolidation Loan was transferred from Educational Credit Management Corporation (ECMC) to AES for servicing on August 28, 2014. As the contracted third-party service provider on behalf of the holder, [redacted] ([redacted]), AES administers the loan in accordance with the terms of the promissory note and federal regulations. AES is required to perform billing, credit reporting, and other servicing-related activities.We understand from your inquiry that you are under the impression that the referenced Consolidation Loan was transferred to Fedloan Servicing for servicing in October 2014. Based upon AES’ review of the statement provided by Fedloan Servicing attached with your inquiry to the Revdex.com; the detailed Loan Information section of the statement specifies that its office is servicing your unsubsidized Direct Consolidation (DLUCNS) Loan disbursed July 25, 2014, owned by the U.S. Department of Education,Furthermore, AES was recently informed by ECMC that, its office previously received a consolidation payment from [redacted] to pay off the full balance of your UNCNS/SUBCNS Loan, prior to the loan being transferred to AES. However, ECMC indicated that the funds were returned to [redacted]. For further information regarding this issue, you may wish to contact ECMC directly at ###-###-####. Based upon this information, you may be assured that AES and Fedloan Servicing are currently servicing individual loans for you.At this time, the loans remain past due from November 6, 2014 in the amount of $84,43. The next installment of $84,43 is due on December 6, 2014. If no payments are received in the interim, a total of $168.86 will be due at that time. We encourage to remit payment, if possible, to bring account to a Current Status.If you have any additional questions, or if you are unable to remit payment, please contact our CustomerService Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly B. Assistant Vice President Customer Service

Department

Consumer

Response:

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Dec 10, 2014 at 11:59 AMSubject: Fwd: Response for Revdex.com re Complaint [redacted]To: [redacted] <[redacted]>---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Dec 10, 2014 at 11:42 AMSubject: Response for Revdex.com re Complaint [redacted]To: "[email protected]" <[email protected]>Just an FYI, I filed the exact same complaint as the referenced complaint # above with FSA Ombudsman and it was discovered there is an error and AES responses Revdex.com is forwarding to me aren't legit! I am glad my complaint will be resolved in my favor by teh FSA, with no help from Revdex.com, however!Complaint ID:[redacted]

Review: AES was sending us notices that my Bank was returning checks because I had stopped payment on the checks. This happened for payments I made for my son in June and July. I am co-signer on the loan and am helping my son make payments. I was getting nasty letters from AES about being delinquent on the loans. I called and e-mailed them many times. I called them four times and no one took the time to see what was really happening with this account!!!!

[redacted] Bank wrote a letter to AES say I had never stopped payment on any check. AES didn't even acknowledge that letter. So I went back to [redacted] Bank. They were very helpful. The contacted their accounting Dept. [redacted] Bank discovered that AES was using the WRONG account number. AES failed to add the last number on my checking account. So one month the payment came out of another person's checking account. That person stopped payment on the checks for June and July. That was who was stopping payment on checks.

AES was of NO help in resolving this matter!!!! I was in the lending business for 42 years, I have never dealt with such unprofessional people as these AES staff. They will not tell you who you are speaking with. I couldn't speak to the same person when I called.

AES had told me that if the problem on our account was AES fault that no late fees would be charged. We just got notice that late fees were charged!!Desired Settlement: I want AES to remove the late fees as their staff said they would!!

Business

Response:

August 27, 2014Dear [redacted]:This letter is being sent to you regarding an inquiry AES received from the Revdex.com (Revdex.com), Case no. [redacted], regarding the status of [redacted]’s educational loan account, serviced by our office. Our records reflect that you are listed as the cosigner for this account. We trust the following information will be of assistance.AES currently services a privately-insured Undergrad Alternative Loan Program (UALP) Loan on behalf of the owner, [redacted]. As the contracted third-party service provider, AES administers the loan in accordance with the terms of the signed Credit Agreement. AES is required to perform billing, credit reporting, and other servicing-related activities.The chart below details the loan.Disbursement Date Loan Program Original Principal Balance Current Principal BalanceSeptember 4, 2009 UALP $14,066.00 $13,676.04In your inquiry, you expressed concerns regarding late fees that were recently assessed to the account. Our records reflect that AES sent a response letter indicating that payments effective for June 17, 2014 and July 11, 2014 were returned by your financial institution. The letter stated that these transactions had been returned and advised you to contact your financial institution regarding the stop payments that were placed on them. As a result of these missed payments, AES assessed a $5.00 late fee to the account on July 12, 2014. Previously, a $5.00 late fee had also been assessed on April 11, 2014 in relation to a separate missed payment.Please be advised that when a customer initiates a payment, he or she is required to enter the correct account and routing numbers in order to complete the transaction. AES is unable to add digits to an account or routing number as this process is initiated entirely by the customer. If the combination of numbers is incorrect, then the payment would be rejected by that customer’s financial institution.Upon reviewing this situation, AES has determined that the aforementioned late fee was assessed correctly. Although we wish to assist you in any way possible, we must regretfully inform you that our office is unable to waive the referenced late fee. Prior to remitting future transactions, please insure that the correct account number/routing number combination is being utilized for the account you wish to pay and that, as a cosigner for more than one borrower, you are making the payment from your own online account.If you prefer making electronic payments on the account, you might consider utilizing Direct Debit, our electronic payment program which, once your correct bank information is on file, would eliminate any possible keying errors when making payments online. In addition to ensuring your payments are applied to the specific account you intend on the due date each month, the owner of the loan also offers a 0.25% interest rate reduction for the utilization of this free service.To qualify, a borrower or cosigner must complete the Direct Debit application and return it to our office with the account from which you wish to have the funds withdrawn. For your convenience, we are enclosing a Direct Debit application. Should you wish to apply for this service, please have the borrower or cosigner complete and return the enclosed form to the address or fax number listed on the followingpage.American Education Services - Direct Debit P.O. Box 2057 Harrisburg PA 17105-2057 Fax: 717–720-3916We also understand from your inquiry that you are dissatisfied with the service you have received from AES. You may be assured that all of our loan counselors are trained to provide accurate, informative, and courteous service to customers. Many customer service calls are monitored to ensure that optimum service is provided. Loan counselors receive remediation in instances in which it has been determined that they did not handle a call appropriately or otherwise meet our standards for excellence. However, if you are ever dissatisfied with the quality of service you receive from an AES loan counselor, you may always ask for the employee’s identification number and to speak directly with a Supervisor to address the situation.If you have any additional questions or concerns, please contact our Customer Service Department at 800-233-0557. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly BAssistant Vice President Graduate and Professional Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I have been trying for months on end to get a straight answer out of PHEAA.

All I wanted was to know the balance of my account (provided with sworn accounting), an address to send payments to, and an account number,

I've sent letters to the address I found online (both for AES and PHEAA), and got NOTHING.

I've called every 800 number I could find for either company, and have been told that I don;t have an account with either company.

I've sent secured e-mails through their system, only to be told "Sorry, we don''t have an account for you, searching under my name and/or SSN."

I knew I had a balance with them, but had NO idea how much it would be, and since I hadn't heard from them in OVER a year, was starting to get a little annoyed.

Then, a few weeks ago, I get something in the mail claiming they will be taking my tax return next year if I don't pay them.

FINALLY. after MONTHS of trying to get SOME form of an answer from these clods, they give me a account number, and an address, and they clearly continued to tack on late charges in the meantime.

This is COMPLETELY unacceptable.

Telling me they don't hold my account, ON MULTIPLE OCCASIONS, then sending me a letter threatening to take my tax return is completely unacceptable.

When I have been trying for MONTHS to get payment to them, they have COMPLETELY shut me down, all the while, adding on fees.

Not. Okay.

Revdex.com forced me to provide a phone number, but, I'm not providing one, as from this point forward, I'm demanding that 100% of EVERY communication be in writing, because this is 500 kinds of shady.Desired Settlement: I want a COMPLETE chain of custody.

I want a detailed accounting history.

I want a legit explanation as to why in the world no one at EITHER company had any idea who I was, yet they sent me something threatening to take any future tax returns.

And I would LOVE the erroneous late fees and interest removed from the last several months, as I was TRYING to get an account number address to send payment, yet was told I didn't have an account with PHEAA or AES.

Business

Response:

September 22, 2014Dear [redacted]:This letter is in response to your recent inquiry sent to Revdex.com regarding your defaulted federal student loans held by the Pennsylvania Higher Education Assistance Agency (PHEAA). Your inquiry was forwarded to my attention for review and response.You obtained two (2) consolidation loans disbursed on March 24, 2006 with a balance originally totaling $6,472.46. Since payments were not received regularly, your account fell delinquent causing your servicer, [redacted], to submit a guarantee claim to PHEAA, PHEAA honored its guarantee by purchasing the loans on November 9, 2012. At that time, the account was in excess of 270 days delinquent and considered to be in default. As of the date of this letter, your outstanding balance totals $5,713.81. This is comprised of $4,511.02 in principal, $290,47 in interest and $912.32 in collection fees. Your account carries a 5.00% fixed rate of interest and accrues approximately $18.54 in interest every thirty days.For clarification on the assessment of collection fees, please refer to your enclosed master promissory note (page 8, section 6) and federal regulations; 20 U.S.C. §1091a (b) and 34 C.F.R. §682.410 (b) (2). Your master promissory note and these regulations clearly state that a guaranty agency shall impose collection costs on all defaulted federal student loans.As voluntary payments were not remitted consistently since default, you are risking the seizure of any federal monies you may have access to. You were notified via a letter dated August 12, 2014 that you have 65 days (approximately October 15, 2014) to establish a satisfactory monthly payment agreement to avoid this nonpayment consequence. Additionally, your account was assigned to [redacted], an outside collection vendor, to assist you in resolving your account, [redacted] is prepared to discuss the following options to assist you in repaying your account, the remittance of your entire balance in full or enrolling in the Default Loan Rehabilitation program. If remitting your outstanding balance in full is possible, please contact [redacted] directly at ###-###-#### to obtain the current payoff figure. If you choose to enroll in the Default Loan Rehabilitation program, Satisfactory payments will be based upon both your Adjusted Gross Income (AGI) and family size or by completing the Financial Disclosure Form.The Default Loan Rehabilitation program is a federally regulated program in which your account is purchased by a lender after a minimum of nine (9) consecutive monthly payments have been remitted in a ten (10) month period and you have returned the rehabilitation agreement letter. Your account is considered rehabilitated upon the completion of this process, not upon the remittance of your ninth payment. If monthly payments stop prior to the completion of this process, you must restart the qualification period. After successfully completing the rehabilitation program, we will request that the credit bureaus remove the prior loan default reported by PHEAA.Regarding your claim that you received no information from us and were unsure where to send your payments, please refer to the enclosed documents, which include letters sent to you between January 3, 2013 and November 23, 2013 as well as copies of bills which were sent to you between May 7, 2013 and August 7, 2013. Please note, the above referenced documents all contain a valid telephone number to reach us and were sent to your current address on file. Additionally, [redacted] spoke with you on February 4, 2014 in which you advised them you have no student loans and to not call you again. Our records also indicate that we received no telephone calls or emails from you in reference to your account. Per your request, please find enclosed a statement of account, which details your current outstanding balance and payment application.If you have any questions, please contact our office toll-free at ###-###-####. Representatives are available to assist you Monday through Thursday 8 am to 9 pm EST and Friday 8 am to 5 pm EST.Respectfully,Aaron MManager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: By their own admission, they have not sent me correspondence between November 2013 and August 2014. (and the letters sent before then don't have any form of signature by me as received, so, who's to say they were actually delivered.)It was in that time that I have been TRYING to get an account number, trying to set up a payment plan, trying to do ANYTHING, having called the valid phone numbers she referenced, only to be told "we don't have an account for you."It's suspicious that only AFTER I try to contact them IN WRITING, they send me a threatening letter.My chief concern is that in the time since I filed the complaint, I have called twice trying to get accounting on the account (since I fully expect PHEAA to drag their feet until after the October 15th deadline I have to send payment) and was told, YET AGAIN, that they don't have an account for me, and the account I gave them "wasn't pulling in [their] system". If I send them money, I have absolutely no reason to believe it will be appropriately applied to my name, since no one seems to have a CLUE who I am. This is super concerning, and a condescending letter from PHEAA that addresses none of my concerns doesn't help.I'm still waiting for some explanation of what happened, so that I will have SOME form of promise that any monies sent will be applied to my balance, since no one there seems to have any idea that I even HAVE a balance. I know that call-center employees aren't usually the brightest of the bunch, but surely there is a reason no one can pull up my account.Also, in the letter, a [redacted] was mentioned. I have NO idea who those people are...they have never sent me anything in the mail, and since December 2013, I have been without a cell phone. So if, in fact, in February 2014 [redacted] called someone, they called a wrong/outdated number. If [redacted] exists, and is legit, they should probably send me something in writing. They have yet to do that. I would think a legit company would send mail. TL;DRExplain who [redacted] is, and if legit, please remit some form of validation (again, I've been without a cell phone for almost a year, so they'll have to put something in writing; since they have yet to do so,it makes me suspicious)Explain how it is that no one seems to know who I am, and that my account number doesn't "pull up" in the system, yet they have ALL this literature with man account number on it. This is MOST concerning to mePlace IN WRITING on letterhead, that even though PHEAA seems confused about who I am, any monies would be appropriately applied to MY account,. MINE, not someone else's, not lost in an abyss, but correctly applied to MY account, attached to MY name and social security number.Also, an apology would be nice, this has gone on for ENTIRELY too long.

Regards,

Business

Response:

October 2, 2014Dear [redacted]:This letter is in response to your recent inquiry sent to the Revdex.com regarding your defaulted federal student loans held by the Pennsylvania Higher Education Assistance Agency (PHEAA). Your inquiry was forwarded to my attention for review and response.As of the date of this letter, your outstanding balance totals $5,721.16. This is comprised of $4,511.02 in principal, $296.65 in interest and $913.49 in collection fees. Your account carries a 5.00% fixed rate of interest and accrues approximately $18.54 in interest every thirty days. As payments have not been remitted on your account since default, your account was assigned to [redacted], an outside collection vendor, on December 16, 2013.Regarding [redacted], they are an outside collection vendor we use to assist you in the successful resolution of your account. As my previous letter to you explains, you are encouraged to contact them immediately at ###-###-#### to discuss your available repayment options in an attempt to avoid the possible seizure of your federal tax refund due to nonpayment. Placing your social security number or [redacted] assigned account number ([redacted]) on your check or money order to them will ensure your payments are correctly applied to your account. Please note, each borrower is assigned a unique account number to ensure the proper posting of all payments to their account.As your account is currently being handled by [redacted], PHEAA has made no attempts to contact you via mail or telephone since November 23, 2013. Regarding the letters sent to you previously, they were not returned as undeliverable and were assumed to be delivered. Your signature is not required to substantiate that a letter was received. Additionally, you spoke with [redacted] on February 4, 2014. During that conversation, [redacted] verified they were speaking with you as you verified your name and Social Security number. You also advised them not to contact you and they have abided by your Verbal cease and desist request. As such, they are also unable to contact you via mail and telephone.Per your inquiry, you also state you have been calling PHEAA in an attempt to obtain account information and we are unable to locate your account on our system. Unfortunately, PHEAA has no record of ever receiving a call from you. As PHEAA houses your account information under the above referenced PHEAA account number as well as your social security number, entering either number into the Interactive Voice Response (IVR) system when calling would automatically allow you to obtain information concerning your account.If you have any questions, please contact our office toll-free at ###-###-####. Representatives are available to assist you Monday through Thursday 8 am to 9 pm EST and Friday 8 am to 5 pm EST.Respectfully,Aaron MManager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not find this information to be plausible.Also, I just want to be abundantly clear on something;'[redacted]' called a phone (one that couldn't POSSIBLY belong to me, because I don't have a cell phone, and haven't since Dec 2013) and rattled of my name and Social Security number to a stranger? I feel like if that is legitimately what happened, someone should probably explain to me why they just rattled off my SS# to a stranger, because I am FURIOUS about that.Instead of arguing with me, "Aaron" PLEASE try and figure out what is going on. OF COURSE if they said they couldn't find an account, there would be no record.I want to know WHY this is. WHERE is the the miscommunication over there? Something's off, and I'm probably not the only one facing this issue.I'm sure if you were in my shoes, you'd be just as irritated with you as I am.

Review: I secured a college loan in 2007 and believed the amount was paid off. My loan was sold mid-stream to American Education Services. These people have called me constantly for a few years (90% of the time has been by robot calling, ex: calling and hanging up with no messages). When returning the call they said I still owed a small about (approximately 1,000). I asked on MANY occasions to send me the billing detail via email. To date I have yet to receive it. Finally completely sick of these business practices (calling and hanging up) and calling my relatives. I called them in Dec 2013 and asked for the payoff amount. The lady gave me the amount by phone (1,062.82). A cashiers check for $1,062.82 was federal expressed to them. They refused the cashiers check and sent it back with a note that said "please call us". Really fed up with these people. They called me AGAIN today to try and collect. They said they returned the check because the amount due was 1,370.74. And they said "sorry, our person gave you the wrong amount". They want to keep charging me interest. The lady said I need to transfer you to my manager. She was rude and believe she hung up on me (phone was disconnected). Can the Revdex.com do should about their shady business practices and get me help. They are rude and play games. Sick of this firm. I would never recommend them to anyone.Desired Settlement: I will again send the final payment of $1,062.82 via fed ex. Since that is the final pay off amount they provided in Dec 2013 that is what they need to accept. I will not pay for their errors. Also, I'd like the Revdex.com to note their record for poor business practices and their inability to resolve anything in a professional manner. Lastly, calling and hanging up on cell phones on a constant basis is illegal. I will be reporting them to the FCC as well.

Business

Response:

February 20, 2014

Dear **. [redacted]:

Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com (Revdex.com) concerning the status of your education loan account. We trust that the following information will be of assistance.

As the third-party service provider, AES administers one Alternative Undergraduate Program (ALPLN) loan on behalf of the owner, Lexington Student Loan Trust. ([redacted]), AES administers the loan on behalf of the owner in accordance with the terms of the signed Credit Agreement, a copy of which has been enclosed. The loan is further detailed in the chart below.

Disbursement Date Loan Program Original Principal Balance Current Principal Balance

November 5, 2007 ALPLN $3,736.26 $1,062.82

In your inquiry, you allege that you called AES in December 2013 and that you requested a payoff amount for the abovereferenced loan. You further allege that the AES loan counselor with whom you spoke advised you that the payoff amount was $1,062.82. Contrary to the allegations in your inquiry, our records indicate that, when you called our office on November 26, 2013, you inquired what the balance of your loan was. As a result, you were provided with the balance of the loan, not a payoff amount, which would have also included the amount of unpaid accrued interest on the account.

Because the $1,062.82 check that AES received from you on December 5, 2013 did not account for the accrued interest ($307.52 as of December 5, 2013), the check was insufficient to pay the loan in full. Since this payment was sent to our paid in full address and since it did not pay the loan in full, our office was, unfortunately, unable to accept the payment from you, and our office attempted to contact you to notify you why we were unable to accept the payment as payment in full. Please accept our apologies for any inconvenience this may have caused.

If you would like to pay your loan in full, AES must receive a payment of $1,390.00 ($1,062.82 principal balance + $327.18 accrued interest) by March 31, 2014. You may submit your payoff amount to the address below. Please ensure to include your 10-digit AES account number with your check or money order.

AES—Paid in Full P.O. Box 2251 Harrisburg, PA 17105-2251

If your payoff amount of $1,390.00 is received after March 31, 2014, your payment will be insufficient to pay the loan in full, and our office may be required to again return the payment. If you are unable to submit a payment of $1,390.00 to our office by March 31, 2014, please contact our office for an updated payoff amount.

In your inquiry, you also state, “1 asked on many occasions to send me the billing detail via email. To date I have yet to receive it.” Our records however, do not indicate that we previously received such a request from you. For your records, our office has enclosed a chart that summarizes the billing activity for your account. Our office has mailed a statement of account under separate cover, which details the financial transaction history of your loan.

We also understand from your inquiry that you have some complaints regarding collection activities performed in reference to your loan. Please understand that AES is required to perform collection activities on delinquent accounts, as established by [redacted]. Specifically, we are obligated to notify you when the account is past due after a designated number of days by placing telephone calls and generating letters and emails. Furthermore, the owner requires that we initiate collection attempts on the debt until the loan reflects a current status.

If our office attempts to notify you of a delinquent status via telephone and you answer the call, you will be connected with a live representative to discuss your account; our office will not intentionally disconnect the call. If you do not answer the call, our office on many occasions, will attempt to leave you a voicemail to request that you call our office back. Alternatively, our office may not leave a message but will attempt to call you back later in an attempt to reach you.

You also allege that AES has attempted to contact your relatives in an attempt to collect on the debt. Please note that AES will never intentionally attempt to contact a party other than yourself in an attempt to notify you of a past-due status on the account. However, if our office does not have valid contact information on file for your, our office is required to attempt to locate valid contact information to you. Such attempts to locate valid contact information may include placing telephone calls and sending letters to the references you provided during the loan origination process. If you need to update your contact information on file with AES, please either contact our office for assistance or log into your account on our website, www.aesSuccess.org, to make any necessary updates.

Separately, please note that, if the account is past-due, [redacted] may contact you directly, it or may use a collection agency to assist in obtaining payment for any delinquent amount. Therefore, if you are delinquent, you may receive communication from various offices. Please note that these outside collection calls are not made by or at the direction of AES. Importantly, please note AES will not make calls to you regarding the delinquent status if [redacted] or any collection agency contracted by [redacted] is also contacting you directly about your loan. AES representatives will always identify themselves and the nature of the telephone calls.

Finally, you indicate that you have experienced poor customer service from our loan counselors. You may be assured that all of our loan counselors are trained to provide courteous service to customers. Many customer service calls are monitored to ensure that optimum service is provided. Loan counselors receive remediation in instances in which it has been determined that they did not handle a call appropriately or otherwise meet our standards for excellence. Contrary to the information provided in your Revdex.com inquiry, AES reviewed your account and was unable to substantiate the claim that AES loan counselors have been rude to you. However, if you are ever dissatisfied with the quality of service you receive from an AES loan counselor, you may always ask for the employee’s identification number and to speak directly with a supervisor to address the situation. Similarly, if you are ever dissatisfied with the quality of service you receive from an AES supervisor, you may ask to speak with a manager.

If you have any additional questions, you may call our Customer Service Department at ###-###-####. Our loan counselors are available Monday through Friday from 7:30 a.m. through 9:00 p.m. Eastern Time.

Sincerely,

Review: I have been trying to pay a loan off and the problem is that I am not working so I don't have the money to pay it now and they keep harshening me about it saying that they can call anytime night or day, when the moment strikes them. They don't think that they have to follow the law. And I know there is a law that said that they can't do the things that they are. I know there is a statute of law that said it is against the law to harsh a person . I am a Paralegal and I do know about the law and how it works.Desired Settlement: For me to be able to pay it when I can get work and not to be connately called about it all the time.

Business

Response:

January 15, 2014

Dear **. [redacted]:

Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com concerning the status of your privately-insured educational loan account. We trust the following information will be of assistance.

AES services two [redacted]) Loans for you on behalf of the loans’ owner, [redacted]. These loans are further detailed in the chart below.

Loan Number Disbursement Date Loan Program Original Principal Balance Current Principal Balance

1 January 17, 2007 [redacted] $1,996.00 $4,139.44*

2 August 1, 2007 [redacted] $8,667.27 $17,023.58*

*The current principal balance is higher than the original principal balance because of interest capitalization.

We understand from your inquiry that you have some concerns over collection activities performed in reference to these loans. Please understand that, as the third-party service provider, AES is required by the owner to place telephone calls and to generate letters and emails to notify you if the account reflects a delinquent status. Furthermore, please note that AES will only place telephone calls to you during normal business hours. This process also provides an opportunity for us to offer repayment alternatives, when applicable. As long as an account remains delinquent, collection activities continue. We regret any inconvenience that this process may have caused you.

Separately, please note that the Federal Fair Debt Collection Practices Act only applies to “debt collectors” (15 U.S.C.A. Section 1692a (6)). As the loan servicing activity on the account began prior to any delinquency, AES is not a “debt collector” as that term is defined by the statute. In addition, the term debt collector does not apply to any employee of a state to the extent that collecting or attempting to collect any debt is in the performance of his/her official duty (15 U.S.C.A. 1692 (a) (6) (c)).

AES is a division of the Pennsylvania Higher Education Assistance Agency (PHEAA), an agency of the Commonwealth of Pennsylvania. In our capacity as a servicer, AES has the duty to collect student loans. We are not a debt collector under the Fair Debt Collection Practices Act. Based on these findings, our office is required to contact the borrower and cosigner as long as the loans are delinquent.

Alternatively, the owner/insurer of the loans may contact you directly, or it may use a collection agency to assist in obtaining payment for a delinquent amount. Therefore, you may receive communication from various offices. Please note that these outside collection calls are not made under the jurisdiction of AES. Importantly, please note AES will not make calls to you regarding the delinquent status if the loans’ owner/insurer is also contacting you directly about the loans or has directed the loans to a third party collection agency. AES representatives will always identify themselves and the nature of the telephone calls.

We also understand from your inquiry that you may be having difficulty with the required monthly installments. As much as possible, we wish to assist you in establishing repayment arrangements that are ideal for your financial situation. However, it is important to note your monthly payments must be calculated to ensure the loans are paid in full within the loan terms required by the Master Promissory Note. Furthermore, AES is only able to offer repayment options that are authorized by FCBD PSL Trust. At this time, the following options are available.

• Modified Graduated Repayment Schedule (MGRS): The MGRS features 12 reduced payments that are approximately 50% of the installment amount calculated under a Level Repayment Schedule.

After the initial 12 months of reduced payments, the following 12 payments are interest-only payments, which are equal to the amount of interest that accrues during a 31-day period. Following the 24 months of reduced payments, the loans return to a Level Repayment Schedule with monthly payments calculated to ensure all accrued interest and the principal balance is satisfied within the remainder of the repayment term. This means your monthly installment amount will likely be higher than your monthly installment prior to utilizing the MGRS.

During a telephone conversation with an AES loan counselor on January 5, 2014, you requested that the MGRS be applied to your account. Recently, your request was approved, and the monthly installment amount was reduced to $112.80 beginning with the installment due February 6, 2014. Additionally, AES applied a forbearance to your account to cover any outstanding amounts due prior to the beginning of the MGRS. As a result, the account presently reflects a current status.

• Select 2 (S2) Repayment Schedule: The S2 Repayment Schedule provides two levels of repayment. During the first 24 months, you are required to pay a monthly installment in an amount equal to the interest that accrues during a 31-day period. Following the initial 24 months, the loan returns to a level (constant) installment amount for the remainder of the repayment period. If you would prefer to use the S2 Repayment Schedule rather than the MGRS, please contact our office for assistance.

• Temporary Hardship Forbearance: In addition, if you continue to have difficulty making

payments, your loans remain eligible for one month of Temporary Hardship Forbearance. During periods of such forbearance, the monthly payment obligation is temporarily postponed. However, interest would continue to accrue on a daily basis and all unpaid accrued interest would be capitalized (added to the principal balance) at the end of the forbearance. If you would like to request your final month of Temporary Hardship Forbearance, please complete and return the enclosed Private Loan Forbearance/Repayment Request Form.

As referenced previously, the account is current at this time. Because the account is not past-due, AES is not presently attempting to notify you of a delinquent status on the account. The next installment is due by February 6, 2014 for $112.80.

If you have any additional questions, you may call our Customer Service Department at ###-###-####. Our loan counselors are available Monday through Friday from 7:30 a.m. through 9:00 p.m. Eastern Time.

Sincerely,

Review: My student loans was sold to this company with out my knowledge. I'm making payments every two weeks, sometimes more than the amount due, before as well as after my due date, to bring down the amount on my loan but AES continues to charge me late fees and the 227.48 on the 23rd of each month, even though the larger amount covers it. When I log into my account with AES, it keeps saying I'm in extreme delinquency when I was told by one of their reps that if I can get the amount under $1000, I will be fine.Desired Settlement: N/A

Business

Response:

November 1, 2013

Dear **. [redacted]:

Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com concerning the status of your educational loan account. We trust the following information will be of assistance.

AES currently services your subsidized and unsubsidized Federal Consolidation (SUBCNS and UNCNS) Loan for you on behalf of the loans’ owner, [redacted]. As the third-party service provider, AES administers the loans on behalf of the owner. This loan is further detailed in the chart below.

The owner determines where your student loan account is serviced, and as such, may choose to transfer the servicing related activities to another agent at any time. The servicing of your Federal Consolidation Loan transferred from [redacted] to AES effective June 7, 2013. After the loans were loaded onto our servicing system, a letter dated June 21, 2013 was sent to you to notify you of the change in the service provider for your loan.

Prior to the transfer, your Federal Consolidation Loan was in a Disaster Forbearance status due to Hurricane Sandy from October 30, 2012 through January 29, 2013. After the forbearance ended, payments became due, and [redacted] again began to send you monthly billing statements approximately 20 days before the due date each month. Your first installment of $223.04 was due to [redacted] on February 23, 2013.

Separately, please note that, after the forbearance ended, [redacted] recalculated the monthly installment to ensure that your loan had the lowest possible monthly installment amount under the current repayment schedule that would allow you to repay the loan within the remaining repayment term. On February 17, 2013, the monthly installment for your account changed to $227.48, beginning with the amount due on March 23, 2013,

The first payment received by [redacted] after the Disaster Forbearance ended was in the amount of $217,31 effective May 29, 2013. At the time the payment was received, the account was past-due in the amount of $905.48 The payment of $217.31 you remitted effective May 29, 2013 partially satisfied the installment of $223.04 due on February 23, 2013, and the account remained past-due for $688.17.

On June 3, 2013, [redacted] sent a billing statement to your attention for an installment of $915.65, due on June 23, 2013. When your account transferred to AES for servicing, your Federal Consolidation Loan reflected as past due from February 23, 2013; however, on June 20, 2013, AES received notification that you remitted payment of $11.00 to [redacted] effective June 10, 2013 and AES subsequently applied the payment to your account. The application of this payment to your AES account satisfied the remaining amount due on February 23, 2013 and partially satisfied the installment due on March 23, 2013, which reduced the remaining amount due for June 23, 2013 to $904.65.

The chart below details the amounts due for the respective due dates while your account has been serviced by AES.

Contrary to the information provided in the complaint you filed with the Revdex.com and as illustrated in the chart below summarizing your payment history, AES has not received consistent payments from you every two weeks, and only one of the payments received to date was larger than the monthly installment of $227.48. The chart below details the payments received by AES and the respective months that were partially or fully satisfied by the payments.

Since the payment amounts being received by AES are less than the total amount due reflected on the billing statements, your account reflects past due. While, our records reflect that on October 30, 2013, you remitted payments of $300.00 and $196.52 via your online account profile with the respective payment dates of November 26,2013 and December 10,2013, please note that pending future payments do not resolve delinquency, and your account will continue to reflect past due until the aforementioned payments are processed and applied to your account. Additionally, while these payments combine to satisfy the current past due amount of $496.52, the payments will not be sufficient to satisfy the installment of $227.48 that is due on November 23, 2013.

As of the date of this correspondence, your account is past due from August 23, 2013 for $496.52. In accordance with the signed promissory note, late fees may be assessed for each installment that is not received within 15 days of the required due date. You may also receive calls and letters regarding the delinquency until the account is current. We report the status of your loan to the nationwide consumer reporting agencies each month.

To assist you with remitting consistent payments, you may wish to apply for our recurring electronic payment service, Direct Debit. While enrolled in Direct Debit, AES deducts the required installment amount from your designated bank account on the due date each month. Please note your loan qualifies for a 0.25% interest rate reduction while you are enrolled in Direct Debit (the reduction is removed if Direct Debit is canceled), which would assist in reducing the overall cost of the loan. To enroll in this service, you may complete and return the enclosed application, or you may enroll online at www.aesSuccess.org. Upon returning the application or enrolling online, you are required to continue to make payments by mail, online or by phone until you receive confirmation that Direct Debit is scheduled to begin.

If you choose to manually submit the completed Direct Debit application to AES, please use the following mailing address:

American Education Services PO Box 2057 Harrisburg, PA 17105-2057

If you have any additional questions, you may call our Customer Service Department at ###-###-####. Our loan counselors are available Monday through Friday from 7:30 a.m. through 9:00 p.m. Eastern Time. To access current account information, send email, or download application forms as needed, you may visit our website at www.aesSuccess.org.

Sincerely,

Review: I asked for assistance on getting my balance resolved. I'm not making much money so I can't pay all bill. They refuse to help me in any way. Saying that no help is available for me. Which I think is crap! Every lender should have a program for everyone. Not pick and choose who they help.Desired Settlement: Help! Just need help with payments

Business

Response:

September 23, 2013

Dear **. [redacted]:

This letter is in regards to an inquiry AES received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust the following information will be of assistance.

AES services one, privately-insured Alternative Undergraduate Program (ALPLN) Loan and one, privately-insured Professional Education Program Loan (PEPLN) on behalf of the owner, [redacted]). As the third-party servicer, AES administers the loan in accordance with the terms of the Credit Agreements. AES is responsible for multiple servicing activities, such as billing and credit reporting.

The chart below details your loans.

We understand from your correspondence that you are having difficulty with remitting the monthly installment. As much as possible, AES wishes to assist you in establishing payment arrangements that are ideal for your financial situation. However, repayment alternatives are authorized at the sole discretion of [redacted].

[redacted] currently offers a Modified Graduated Repayment Schedule (MGRS) for your loans. MGRS provides three levels of repayment. The first level provides an installment amount equal to 50% of a level payment for 12 months. The next level provides an installment amount equal to the 31-day interest amount for 12 months. The remainder of the term returns to level repayment. After all of the levels of this schedule have been exhausted, you would no longer be eligible to receive this option.

Additionally, you may receive the Reduced Payment (RP) plan for a total of six months, granted in three-month increments, to temporarily lower monthly payments. You may make a verbal or written request to apply for the RP plan and will be asked to propose a monthly payment for each loan. Approval of the proposed monthly payment amount will be based upon the delinquency level of each loan. In addition, a non-refondable, good faith payment in the amount of the approved monthly payment for each loan for which the RP plan is requested must be made at the time of application. If you are approved for the RP plan, your required monthly installments while the RP plan is in effect will be reduced. Please note: following completion of the RP plan, per the terms of the signed Credit Agreements, your monthly installments must be recalculated to ensure satisfaction of all accrued interest and the principal balance by the pay-off date for each loan. This means your monthly installment amounts may increase following completion of the RP Plan. Because you previously utilized three months of RP plan, you may request RP plan only for an additional three months. If you wish to request the RP plan again, you will be required to pay any outstanding amounts due under the current repayment schedule before AES can apply the RP plan. Please contact us to further discuss this option should you decide to utilize it.

Finally, [redacted] offers Temporary Hardship Forbearance. The forbearance will temporarily postpone the monthly installment. This forbearance is offered for a cumulative total of 12 months, which can be granted in three-month increments. During periods of forbearance, the monthly payment obligation is temporarily postponed. However, interest would continue to accrue on a daily basis, and all unpaid accrued interest would be capitalized (added to the principal balance) at the end of the forbearance. You may choose to make the interest payments during forbearance, which would prevent the principal balance from increasing following the forbearance period. Our records indicate that you have used 11 months of forbearance on Loan 1 and 10 months of forbearance on Loan 2. If you choose this option, an [redacted] Forbearance Request form is enclosed for your convenience. Additional information is available on our website at www.aesSuccess.org.

As of the date of this letter, the account reflects a past due balance in the amount of $496.53 from August 26, 2013. A current payment in the amount of $496.53 will be due by September 26, 2013. If payments are not made in the interim, a total payment of $993.06 will be due by September 26, 2013.

If you have any questions or concerns, please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.

Sincerely,

Review: Today, on August 4th, 2014 I received yet another billing notice to the sum of $206.00. I have spoken to customer service representatives regarding my income status. I do not have a job since I graduated from college in 2008 and have requested either Income Based Repayment or Economic Hardship due to my inability to find a job during this economic recession. Each and every time I spoken to customer service in July 2014, they said they will get right on it but I still keep receiving demands for payment.Desired Settlement: I insist upon an explanation for why I keep receiving letters from AES regarding billing even after I have told them numerous times about my inability to find work and am unable to repay back my student loans.

Business

Response:

August 8, 2014Dear [redacted]:This letter is in response to your inquiry (ID#[redacted]) regarding the status of [redacted]’s, educational loan account serviced by our office. We trust that the following information will be of assistance.A comprehensive review of the account has been completed. A copy of our response letter is enclosed for your review. We trust that the letter addresses the concerns brought to our attention.We trust this information is sufficient for your needs. If you have any questions or concerns,please contact our Customer Service Department at ###-###-####. Loan counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.Sincerely,Shelly *. B[redacted] Assistant Vice President Graduate and Professional Services

Review: On or about 2/19/2014, me and [redacted] (my mother) called AES for assistance with the student loan forbearance documentation for account [redacted]. The CR instructed me and my [redacted] (my mother) where to retrieve the form online to apply for an EXCESS Student Loan hardship forbearance. The CR stated that once the documentation is received that the loan would be placed on a temporary forbearance until a decision is determined.

I prepared the documentation and forwarded to [redacted] (my mother) to fax. It was faxed on 2/20/2014 and I was forwarded a copy of the confirmation and the faxed documents.

I logged in recently to get a status on my forbearance submittal and I found that my account was in DEFAULT status. I called my mom and she instructed me to contact AES on that following Monday. I contacted AES and they informed me that it was in DEFAULT for nonpayment and to contact [redacted]. I asked them why didn't the representative tell me what was going on with my account when I called and he stated nothing about DEFAULT, or demand for payment. Needless to say, I called [redacted] and they could not tell me anything and had not information and stated for me to contact AES.

On 3/10/2014, I and [redacted] (my mother) again contacted AES to get an explanation as to why my student loan was placed in DEFAULT status. I stated that it did not go into repayment until after 12/30/2013 in which I had called before about the forbearance date back in the month of October 2013 and the CR informed me that they would take care of it.

The first CR rep name [redacted], after verifying information, stated that the Forbearance documentation was received on the 2/21/2014 and the loan went into DEFAULT on the 02/25/2014. [redacted] then informed us that he would need to contact another department and asked if we could hold. I and [redacted] (my mother) realized that [redacted] had blind transferred us to another group because of the hold music in which we had no idea why or what department we were talking to when the CR answered the call. We were on hold for about 10 minutes.

I explained to the CR, that the loan went into DEFAULT status 2/25/2014 due to non-payment and all the other explanations I had given previously. After me and [redacted] (my mother) gave an explanation as to why it should not be in DEFAULT, my mom requested a manager because no one was listening to me. The team lead got on the call, (no name) stated the same reasons for the DEFAULT and only looking at the most recent form again dated in 12/28/2013 that demanded payment. This particular form, for some odd reason had an old address on it that I had before I moved to 8038 Joel Ave St. Louis 63123. This is where the demand letter was sent. But the old address belongs to my current boyfriend. So, I still would have gotten the letter. The other interesting issue with the address is that I called and gave them the new address [redacted], MS [redacted] when [redacted] (my mother) informed me that she got a letter dated 12/10/2013 concerning privacy. So I am not sure why the address reverted back to an address that I did not live at – all of a sudden. And on top of all this, the CR told me that AES was going to look into why my Forbearance extension to 12/30/2013 was not updated in the system.

I have been diligently communicating with AES, and up until now, trusting the information that was communicated to me and now I am told that my loan is in DEFAULT.

No one cared that I have called many times, no one looked through the other documentation that was there and no one tried to make sense of what apparently made no sense to me, or [redacted] (my mother).Desired Settlement: My desired outcome is to have my forbearance submittal considered and the loan removed out of DEFAULT status.

Please feel free to call either of us as I, [redacted], give you permission to call me [redacted] or [redacted] (my mother) [redacted]. Depending on who you reach, we will conference the other into the conversation.

Thank you.

Business

Response:

March 21, 2014Dear **. [redacted]:Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com concerning the status of your privately-insured educational loan account. We trust that the following information will be of assistance.AES services one Academic Answer Direct to Consumer (AADTC) Loan on behalf of the loan’s owner, [redacted]. This loan is further detailed in the chart below.Disbursement Date Loan Program Original Principal Balance Current Principal BalanceOctober 24, 2008 AADTC $22,000.00 $28,819.78**The current principal balance is higher than the original principal balance because of interest capitalization.We understand from your inquiry that you are concerned that your loan was “charged off’ on February 25, 2014 due to insufficient payments, even though you had submitted a forbearance application to AES several days prior. Our records confirm that we received an Economic Hardship Forbearance application from you on February 21, 2014; however, our office was unable to process the application before the loan was charged off AES’ servicing system on February 25, 2014,In view of the circumstances, our office contacted [redacted] to see if it would allow for the charge-off to be reversed and for the forbearance to be applied. Recently, [redacted] authorized the charge-off to be reversed and for the forbearance to be applied. Accordingly, the loan has been returned to AES, and an Economic Hardship Forbearance has been applied to your account through March 31, 2014. We regret any inconvenience or confusion that this situation may have caused.In your inquiry, you also allege that you made numerous telephone calls to AES in an attempt to prevent the loan from defaulting and that you were provided with incomplete, inaccurate, or misleading information. Contrary to your allegations, however, our records indicate that AES did not receive any telephone calls in reference to your account between August 22, 2013 and March 3, 2014. Although we were unable to substantiate your claims, you may be assured that all of our loan counselors are trained to provide accurate, informative, and courteous service to customers. Many customer service calls are monitored to ensure that optimum service is provided. Loan counselors receive remediation in instances in which it has been detennined that they did not handle a call appropriately or otherwise meet our standards for excellence. Additionally, please note that, if you are ever dissatisfied with the quality of service you receive from an AES loan counselor, you may always ask for the employee’s identification number and to speak directly with a supervisor to address the situation.We also understand that you may have some concerns regarding the changes to your mailing address on file with our office. Please note that, on August 3, 2011, our office received a copy of the Meeting of Creditors (MOC) indicating that you had filed for Chapter 7 bankruptcy. This document provided a mailing address for you on [redacted], and your mailing address on file was updated to match this address. This address was most recently verified by you as your current mailing address during a telephone conversation with our office on June 6, 2013.On June 19, 2013, our office received another telephone call from you. During that call, you indicated that your current mailing address was located on [redacted], and our office updated your mailing address to the address you provided during that call. This address was most recently verified by you as your current mailing address during a telephone conversation with our office on August 22,2013.Our records further indicate that, on December 3, 2013, you logged into your online account and updated your mailing address to an address on [redacted]. On February 19, 2014, you logged into your online account and updated your mailing address to the current mailing address we have on file for you.If you have any additional questions, you may call our Customer Service Department at ###-###-####. Our loan counselors are available Monday through Friday from 7:30 a.m. through 9:00 p.m. Eastern Time.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: I sent a check to payoff a loan. The company claims it took over a week to arrive and when it was received because of the week the payoff amount was wrong. The company sent the check back instead of processing it and notifying of the difference owed. Claimed they notified me by letter however I have not received it as of 6/6/13 and they claim they sent it on 5/30/13. They claim they sent the check back to the institution on 5/30 however the envelope was post marked 6/3 the day I called inquiring about the payment.Desired Settlement: I would like the payoff back dated to at least 5/28 and I believe their way of processing certain payments needs to be addressed. It does not seem to have the customer's best interest in mind.

Business

Response:

Please let us know if you need any additional information.

Thank you!

AES Graduate and Professional Services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept their plan to back date the payment. However, the extra money it cost me or their letter dated June 28, 2013 I have not received as of today July 10, 2013 .

Regards,

Review: I was put into a Fresh Start program 10 months ago under the agreement that after 9 consecutive payments that the payments would be applied to principle and interest. AES has failed to live up to their agreement and has failed to respond to my inquiries as to why.

05/02/2014 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.59 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.11 $7.67

04/04/2014 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.65 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.05 $7.67

03/07/2014 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.67 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.03 $7.67

02/07/2014 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.67 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.03 $7.67

01/10/2014 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.67 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.03 $7.67

11/29/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.68 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.02 $7.67

11/01/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.67 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.03 $7.67

10/07/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $156.67 $10.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $120.03 $7.67

09/02/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $294.37 $0.00

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $166.68 $0.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $127.69 $0.00

08/23/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $223.69 $70.68

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $126.67 $40.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $97.02 $30.68

04/29/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $259.03 $35.34

09/06/2006 UNSUB CONSOLIDATION LOAN $0.00 $146.67 $20.00

09/06/2006 SUBSIDIZED CONSOLIDATION LOAN $0.00 $112.36 $15.34

03/14/2013 - Borrower Payment of $294.37

This payment was applied to the following loans:

Disb. Date Loan Type Principal Interest Late Fee

Totals: $0.00 $276.70 $17.67Desired Settlement: I would like for my payments to be applied to principle and interest as agreed upon.

Business

Response:

May 28, 2014Dear [redacted]:Kindly accept this letter as a formal response to the inquiry AES received through the Revdex.com concerning the status of your educational loan account. We trust the following information will be of assistance.AES services the subsidized (SUBCNS) and the unsubsidized (UNCNS) portions of your Consolidation Loan on behalf of the loans owner, the [redacted] ([redacted]). This loan is further detailed in the chart below.Disbursement Loan Original Principal Current Principal Program Balance Balance September , 2006 SUB CNS [redacted] September , 2006 UNCNS [redacted]As you may be aware, when payments are received, they must first be applied to the outstanding accrued interest and any applicable fees. The remaining portion of the payment, if any, is then automatically applied to the principal balance.As of August 23, 2013, your account had a balance of $9,983.89 in unpaid accrued interest. Due to the large amount of unpaid accrued interest, you were able to enter into a special arrangement with AES to allow this balance of unpaid accrued interest to be written off after nine consecutive payments were received in a timely manner. For a payment to be considered ontime, it must have been received within 10 days of the due date.Effective April , 2014, our office received your ninth consecutive, timely payment, which qualified you to have the balance of unpaid accrued interest that existed as of August 23, 2013 to be written off. Because the adjustments required to have the unpaid accrued interest written off were not completed until May 23, 2014, your $294.37 payment received effective May 2, 2014 was initially applied towards only interest.However, since the balance of unpaid accrued interest that existed as of August 23, 2013 was written off, the payments received from September 2, 2013 through May 2, 2014 now satisfy both interest and principal. We regret any inconvenience or confusion you may have experienced as a result of any delays in writing off this interest. As confirmation of these adjustments, our office has enclosed a statement of account, which details the financial transaction history of your loan.If you have any additional questions, please contact [redacted] directly at ###-###-#### or tollfree at [redacted], extension [redacted]. [redacted] is available Monday through Friday from 8:00 a.. through 5:00 pm. Eastern Time.Sincerely,

Review: On January 3rd, 2014 I called AES requesting an original copy of my promissory note mailed to my house. I am in the process of buying a house and the mortgage company needed to see that I have a cosigner on my student loan. I explained that I needed the ORIGINAL copy with NO INFORMATION BLOCKED OUT, and the customer service said that was not a problem. The customer service said it would be mailed in 7-10 days, and that since it is coming from PA to DE, it would not take long to receive after that. I asked if it could be faxed or emailed and was told no. Around January 13th I called for an update, the person said it was mailed and I should receive it "any day now". January 21st, I called for another update. The person on the phone said that the promissory note had been returned to them (for unknown reasons) and they were mailing it again. I told them that I needed it immediately. They said they couldn’t do anything. On January 24th I called and spoke with a manager, advised him that I needed this immediately, he said he would fax me a copy of my promissory note before the end of the day. I received nothing. I called back on January 27th, spoke with him again, he said that he would fax it out again that day. I received nothing. I called again on January 30th, spoke with customer service who transferred me to a supervisor. He faxed me the promissory note, hung up on me once I said that I saw it come through my fax, and then I saw that he had blocked out all cosigner information. The paper is useless without cosigner information which I advised every person I spoke with up to that point. I called back February 3rd, requested a supervisor call me immediately. No one called. I called back on February 6th, spoke with a customer service rep, who transferred me to their supervisor. Spoke with that supervisor, then was transfers to their supervisor. Then another supervisor. I was then told that the "head supervisor" was out of the office but would be in early on February 7th and that she would speak to her about my issue then and call me back asap. I never received a phone call. That supervisor also told me that it was not policy to send cosigner information to the primary account holder because it would be going to a different address and is sensitive information. I advised the supervisor that if she looked closely at her screen she would realize that my address and my cosigner (who is my father) share the same address so that should not be an issue. She agreed that if it was going to the same address they should be able to send it. It is now almost two months past my initial request. Not only have I had to deal with the WORST and most MISINFORMED customer service reps and supervisors of all time, but I also was dropped by my mortgage company because I was unable to provide the necessary documentation in a reasonable timeframe.Desired Settlement: I need the original promissory note OVERNIGHTED to me ASAP. I have never paid late on my account, and I pay enough interest on my loan that there should be NO ISSUE with AES spending a few dollars to OVERNIGHT me the materials I have been waiting on for close to two months. The promissory note needs to have NO BLOCKED OUT information. If they overnight me documents with blocked out information, they are wasting their time as those documents are useless to me.

Business

Response:

February 27, 2014

Dear **. [redacted]:

This letter is in regards to the inquiry we received from the Revdex.com (Revdex.com) regarding the status of your educational loan account. We trust the following information will be of assistance.

AES services one [redacted]) Loan on behalf of the owner, [redacted]. AES administers the loan in accordance with the signed Credit Agreement. The loan disbursed on September 25, 2009 in the amount of $26,000.00. The loan currently has a balance of $25,318.02. As the third party servicer, AES is responsible for billing, credit reporting, and other servicing-related activities.

We understand from your Revdex.com inquiry that you are dissatisfied with the copy of the original Credit Agreement that was mailed to you. Our privacy policy prevents us from mailing out information that contains any non-public personal information relating to any student borrower or cosigner. This policy allows AES to maintain the strictest integrity relative to servicing your student loan account. However, to further assist you, we can confirm that the referenced loan was cosigned by [redacted]. As the cosigner, **. [redacted] has agreed to be equally responsible for the timely repayment of the debt.

In your inquiry, you stated that you were dropped by the mortgage company because you were unable to provide a copy of the signed credit agreement in a timely manner. You also stated that the mortgage company needed to see that you had a cosigner on your student loan. Please note that the credit tradeline is listed on both your and **. [redacted]’s credit profile, and would have been verifiable by the mortgage company during a routine credit inquiry. Additionally, the documents that AES provided listed the names of the responsible parties on your student loan account, specific loan details and the terms of the credit, but omitted personal data such as Social Security Numbers, home addresses and telephone numbers, and employment information.

Concerning the customer service that you stated you received, our records reflect that the AES representatives you spoke to provided appropriate information and followed-up with the requested documentation. Because our representatives were unable to comply with your request to provide nonpublic personal information, which is against company policy, does not reflect bad customer service, but reflects AES’ commitment to protecting the privacy and confidentiality of all of our clients.

If at any time you wish to call AES with your mortgage representative on the telephone with you, we would be more than willing to verify that **. [redacted] is the listed cosigner on your student loan referenced above. We hope that you understand AES’ position in this matter, and realize that the policy is also in place to protect your personal information.

If you have any questions or concerns, please contact Customer Service at ###-###-####. counselors are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I recently received a letter in the mail to update my contact information. When I went in to update it, I was appalled to find that the phone number they had as my contact information was my sister-in-laws EX mother-in-law and father-in-law. It was a very bad divorce, and I am beyond words with how upsetting this situation is. I cannot believe that a company that is so trusted today, would do a thing like this. I am at the point where I may seek legal consent regaurding this issue. They have no regard to their consumers. This company has failed BIG!!!!Desired Settlement: They need to get their information correct. I hope to transfer my loans from them, and let everyone know that they are a sloppy business.

Business

Response:

January 23, 2014

Dear **. [redacted]:

This letter is in regards to the inquiry we received from the Revdex.com (Revdex.com). We trust the following information will be of assistance.

Your Revdex.com inquiry stated that an incorrect telephone number was previously listed on your account. Based upon our review, the telephone number(s) listed on your account had been updated by a third-party service AES utilizes to maintain customer demographic information.

It is important to note that you are required by the signed promissory note to maintain your current contact information with AES.

Please be assured AES records confirm that the telephone number currently listed on your account matches the telephone number that you provided the Revdex.com. We regret any confusion or inconvenience that this matter may have caused you.

You also indicated in your Revdex.com inquiry that you are considering finding a new loan servicer. The loan owner has the sole discretion of determining the company that services your loan. Please understand that AES values the opportunity to service your loan, and will continue to do so according to the terms of the promissory note and federal regulations.

For your convenience, I have asked [redacted] to assist with any additional questions you may have. If you require any additional information or need further assistance specific to this inquiry, please call **. [redacted] directly at ###-###-####, he is available Monday through Friday from 8:30 a.m. until 5:00 p.m.,

ET.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: using a third party for such an upscale company and not using correct number, which was the 1st listed number. I never gave the other number anywhere.

Regards,

Review: AES is really unprofessional. I was told that a payment plan was going to be granted to me on sevearl occassions. I than get a random call stating that it was never set up and that I would have to make the good faith payment again. They charge me way to much per month for my student loan. I advised on several accounts if I can have a payment plan or some type of reduced payment because again the amount they charge me monthly is almost as much as my rent. They never accomodate, when they say they do they never follow thru. I get a different story every time I call. I understand that I owe them and must pay but I need some type of payment plan and I also need the reps to know what they are talking about. I do not have that type of money to pay out eavh time because someone didnt know what they were doing in order to set it up.Desired Settlement: I want a payment plan with the payment that I made on 5/10/2013 to be granted as a good faith payment. I will file a complaint every day until something is done

Business

Response:

See attached PDF file.

Review: A.E.S. holds my student loans. I have been up to date on all payments, and for a while was making a decent salary, so I decided to start contributing a little more than the minimum monthly payments, as I wanted to clear this debt before I turn 40.

I have always been on time with my monthly payments, and have always paid the minimum amount required, since I graduated. My loans have never been deferred or in forbearance. Because of my payment history, I have qualified for an interest rate reduction on the majority of my loans which A.E.S. holds.

I got a new job, and was making a little more money, so I had been making steady (biweekly or weekly) payments, which exceeded the minimum amount required per month, for about 2 months or more. I thought it would be a smart thing to do with the little extra money I had. This flagged my account with a 'paid-ahead' status. Due to this automatic flagging, A.E.S. raised the interest rate on one of my loans- the loan with the largest amount still owed.

I called A.E.S., and spoke to a nice person on the phone who explained that they would file an appeal against raising the interest rate, since from what he could see, my account was automatically and wrongfully flagged. The appeal went through, and A.E.S. reinstated my lower interest rate.

A few weeks later, I was able to pay off one of my loans- my first student loan payoff. I continued making more frequent payments, and paying more than the minimum amount required per month. A.E.S. again automatically flagged my account, and this time they raised the interest rate on the loan with the highest outstanding amount. I called them again, and was told some new information:

1) that this was my fault for overpaying my loan

2) that A.E.S. had every right to raise the interest rate on any or all of my loans, because my payment history shows I can well afford to pay these loans

3) that appealing to have an interest rate reduced is a one-time-only deal

4) that if I made a payment on a loan 15 business days prior to the due date of the minimum payment required, A.E.S.'s system will funnel that payment into a 'paid-ahead status amount', and not actually apply it to the minimum amount required each month.

The person with whom I spoke offered to submit another appeal for me. This time, the appeal did not get approved, and the interest rate is now higher than what I had been paying.

Additionally, A.E.S. shows that I 'disqualified' for the payment incentive program, and I'm not entirely sure if this reflects on my credit score, or how else this impacts my financial life.

So out of spite, I paid off this loan in full, making it my second loan payoff. After this, my salary was significantly cut (it was that, or I lose my job completely), so I started making only the minimum payments again, and still paying the minimum required each month.

A.E.S., for a third time, disqualified my low interest rate on a third loan because they showed that I missed a monthly payment. I called again to ask why these issues kept happening, and was told that A.E.S. was not trying to punish me, that I had missed a payment. However, I checked my bank statements, and can not find the missing payment. The person with whom I spoke could also not specify when I missed the payment. I spoke with a second person on this same phone call, who offered to put in another appeal for an interest rate reduction. This was approximately a month ago, and I have not heard back regardless of the outcome of the appeal.Desired Settlement: I would like the interest rates on my loans to be reinstated back to the reduced rates for which I qualified, and I would like additional money, which as a result was paid to accomodate these higher interest rates, to be credited to my account.

Business

Response:

See attached PDF file.

Review: I had 4 Federal Student Loans with [redacted], 1 is paid off, 3 are in current paid status. 2 were sold to [redacted] in [redacted], and apparently 1 was sold to [redacted] in **. I have paid every single month to [redacted] since 2007 and I have never had a delinquint payment. I was never informed of this [redacted] transfer, and my first notification from [redacted] was an email that stated I was delinquint by 20+ days and owed over $200 in payment due immediately. I had just paid $105 to [redacted] on Feb 17th and have documentation prooving so. And all of a sudden I'm getting a demand email from some agency I have no affiliation with! So I called [redacted] on the weekend to resolve and sure enough they are closed. I log in and set up the account online to confirm the transfer of the student loan from [redacted] to [redacted], and download the current bill saying I now owe over $200 for delinquint payment and another $105 for current payment. I call them today on 03/06/2013 and they confirmed that [redacted] sent them a check for the payment made in Feb and stated it was [redacted]'s responsibility for informing me of the transition.

When [redacted] notified me of the switch, I called and confirmed the amount I owed and they provided a temporary "forbearance period" due to the transition. This seems like the logical method of handling such transfers but no, [redacted] wants to demand immediate payment, threaten late payment fees, and still hasn't cleared the payment I made to [redacted] on Feb 17th. After reviewing the MULTITUDE of complaints online through various complaint message boards, I believe they have unethical practices and just within 6 days of dealing with them and their customer "services" dept... feel like my personal rights have been violated and yet I am forced to be a "customer" with such a beast of an agency. And from the looks of it, I have another 4 years to deal with them...... GREAT.Desired Settlement: I really wish [redacted] would take over this $3.8K loan. I cannot deal with uneducated, unethical, garbage mongers that treat hard working Americans that pay their debts timely with such disrespect and disregard.

Business

Response:

See attached PDF file.