Pennsylvania Highlands Community College

In response to Complaint ID# ***
Pennsylvania Highlands Community College withdrew the student on October 2,upon her written
request through the receipt of her official withdrawal formUnfortunately, no Information about the
student's medical concerns was provided or
discussed at the time of withdrawalAdditionally, the
student indicated her understanding of, and agreement to, the grading and refund Implications of her
withdrawal when she signed and submitted the paperworkFinally, Information confirming the
student's decision to withdrawal and the resulting grading and refund'policy Information was mailed to
the student directly
The success of our students is important to usWe encourage students who encounter difficult
situations to discuss them with our staff and faculty so that good solutions can be exploredEnrollment,
payment and refund deadlines are communicated to our students via our websiteWhen life situations
prevent students from completing their coursework, we work hard to help them navigate the support
and services available to them through the college in light of published deadlines and enrollment
periods
We hope that the student recovers soon and Is able to pursue her educational goals again in the very
near future

Review: I had to medically withdrawal from classes on October 2, 2014 and the college is making me pay for the entire semester.Desired Settlement: I shouldn't be forced to pay for a semester I didn't attend classes due to a medical condition.

Business

Response:

In response to Complaint ID# [redacted]

Pennsylvania Highlands Community College withdrew the student on October 2,2014 upon her written

request through the receipt of her official withdrawal form. Unfortunately, no Information about the

student's medical concerns was provided or discussed at the time of withdrawal. Additionally, the

student indicated her understanding of, and agreement to, the grading and refund Implications of her

withdrawal when she signed and submitted the paperwork. Finally, Information confirming the

student's decision to withdrawal and the resulting grading and refund'policy Information was mailed to

the student directly.

The success of our students is important to us. We encourage students who encounter difficult

situations to discuss them with our staff and faculty so that good solutions can be explored. Enrollment,

payment and refund deadlines are communicated to our students via our website. When life situations

prevent students from completing their coursework, we work hard to help them navigate the support

and services available to them through the college in light of published deadlines and enrollment

periods.

We hope that the student recovers soon and Is able to pursue her educational goals again in the very

near future.