In regards to ID: [redacted] , A customer who purchased an item from our store posted on edie Lake Geneva's Facebook page claiming that the item purchased was defective after she followed the care instructions on the labelShe also stated that she was disappointed in our store's return policy that states a store credit or exchange will be given within days of purchaseAs manager of the store, I deleted the negative comment she left on our page and personally messaged her saying, "Hi ***, before posting something negative about our store, please give us the opportunity to correct the situation." Shortly after, she posted again on edie's Facebook page that she was upset we deleted her post and that it is in poor taste to not stand behind our productIf she had initially contacted our store with the issue, instead of posting it publicly, we would have gladly refunded her for the defective product; however, she did not attempt to contact us privately and ask if we had exceptions to our return policyAdditionally, we would have wanted the product returned so we could contact the manufacturer about the productWe stand behind our products 100% and strive on providing the best customer serviceI find it to be a poor decision by the customer to negatively accuse us of something when she did not even take the proper action in going about the situation and assumed that we were not going to resolve it If, after contacting us privately, her standards were not met, it would have been completely understandable and expected that she post publicly to the Facebook pageI also understand that it would be a hassle to return to our store in Lake Geneva to receive a store credit or exchange the product, but in my opinion, it is a risk that you take when buying from a store away from your city of residenceWe would have been absolutely happy to refund her if she had taken the proper steps as listed above.Regards, edie Boutique, Lake Geneva
In regards to ID: [redacted] , A customer who purchased an item from our store posted on edie Lake Geneva's Facebook page claiming that the item purchased was defective after she followed the care instructions on the labelShe also stated that she was disappointed in our store's return policy that states a store credit or exchange will be given within days of purchaseAs manager of the store, I deleted the negative comment she left on our page and personally messaged her saying, "Hi ***, before posting something negative about our store, please give us the opportunity to correct the situation." Shortly after, she posted again on edie's Facebook page that she was upset we deleted her post and that it is in poor taste to not stand behind our productIf she had initially contacted our store with the issue, instead of posting it publicly, we would have gladly refunded her for the defective product; however, she did not attempt to contact us privately and ask if we had exceptions to our return policyAdditionally, we would have wanted the product returned so we could contact the manufacturer about the productWe stand behind our products 100% and strive on providing the best customer serviceI find it to be a poor decision by the customer to negatively accuse us of something when she did not even take the proper action in going about the situation and assumed that we were not going to resolve it If, after contacting us privately, her standards were not met, it would have been completely understandable and expected that she post publicly to the Facebook pageI also understand that it would be a hassle to return to our store in Lake Geneva to receive a store credit or exchange the product, but in my opinion, it is a risk that you take when buying from a store away from your city of residenceWe would have been absolutely happy to refund her if she had taken the proper steps as listed above.Regards, edie Boutique, Lake Geneva