Penny Pincher Auto Parts

Customer, We are truly sorry for your experience in the store We would welcome the opportunity to refund your money on the rotors We are hopeful we have not lost your patronage as a customer in our store We want to first apologize for not asking if your vehicle was gas or diesel, and second for not working with you in getting you the correct rotors for your vehicle and refunding the incorrect rotorsWe have been here for over years helping customers get great products for great prices and every customer relationship is valuedThank you, [redacted] General Manager

Customer, We are truly sorry for your experience in the store.  We would welcome the opportunity to refund your money on the rotors.  We are hopeful we have not lost your patronage as a customer in our store.  We want to first apologize for not asking if your vehicle was gas or...

diesel, and second for not working with you in getting you the correct rotors for your vehicle and refunding the incorrect rotors. We have been here for over 30 years helping customers get great products for great prices and every customer relationship is valued. Thank you, [redacted] General Manager

Customer, We are truly sorry for your experience in the store.  We would welcome the opportunity to refund your money on the rotors.  We are hopeful we have not lost your patronage as a customer in our store.  We want to first apologize for not asking if your vehicle was gas or...

diesel, and second for not working with you in getting you the correct rotors for your vehicle and refunding the incorrect rotors. We have been here for over 30 years helping customers get great products for great prices and every customer relationship is valued. Thank you, [redacted] General Manager

Review: I purchased a starter for my 1994 chevy truck on 6/20/13 for $64.93. The starter was installed on 6/23/13 and failed to work. I returned to Penny Pincher on the 24th of June for a replacement. The replacement part was installed on the same day, it also failed to work. I then purchased a starter from the chevy dealership here in Suprise on June 27th. The starter worked with no problem. I returned to Penny Pincher on the 30th with the failed starter they had sold me, along with my receipt. They refused to refund my money saying the part was now a used part. The part failed to work, it was never used. I was treated rudely & was told I would not receive a refund.

I was not offered a store credit, I was just told they couldn't help me. I feel ripped off & want a refund.Desired Settlement: I believe Penny Pincher should stand behind their products & refund my money.

Business

Response:

Mrs. [redacted],

I am responding to Complaint ID# [redacted] for customer:

[redacted] Daytime & Nightime Phone ###-###-####

I have called Mr. [redacted] and asked he call me back in hopes of working with him to resolve his issue. We have signs and print on the bottom of all our receipts "No refunds on installed parts". The reason for this policy is; someone who doesn't know what's wrong with their car might change out 10 parts before they fix the problem, and each installed part but still good part is not able to be returned to our vendors nor is it able to be resold to the next customer (we don't sell installed parts). In this circumstance the customer has purchased the same part at a dealership, so I will make the exception to refund his money with proof that the part was purchased elsewhere.

I will email you again once our customer calls me. I left a message with his wife to call me cell phone (###-###-####).

Thank you,

Penny Pincher Auto Parts General Manager

(###-###-#### office | [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I called Mr. [redacted] after receiving the message from my wife. He was very suspicious about my intentions & asked many questions about the trouble I had with the parts. I felt drilled! It was only after I agreed to have the Chevy dealer fax a copy of the receipt from the new starter we had purchased from the dealership, did he speak about a refund (which the dealership did for me without question). He asked me to return to Penny Pincher for my refund & we agreed on that Thurs. or Sun. When I returned to the Penny Pincher & asked for Mr. [redacted] as he had requested me to do, the employee returned after talking to someone in the back and said he would help me instead. I was not given a cash refund, but instead had to wait 2 days for the credit to my debit card to clear. Pertaining to signage in the store, the only sign posted was "No refunds on special order parts." which I did not have. I'm sure the store now has new signs since I had brought this to Mr. [redacted] attention during our phone conversation on July 8th. Overall, I will not return to Penny Pincher, not because of the problem I had with them, but due to the way the store handled my problem. I had seen cash refunds before on prior trips to purchase parts. Refunds even without a receipt!

Regards,