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Pennzoil - Quaker State

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Pennzoil - Quaker State Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint You state that I have been paid but this is not trueYou state that I accepted alleged Terms and Conditions before purchasing your product but this is not trueI purchased your product in faith of receiving $off my next purchase and have not received this benefitYou have proposed no resolutionI request again the $promisedYour conduct is unfitting of a business seeking to attract and retain customersI cannot accept your response, and the wider public deservf to know of your fraudulence Regards, [redacted]

Attached is a copy of the submission form received and the enveloped it was sent inThere was no proof of purchase included in the envelopeStep #on the rebate form states that consumers must send in an original Chrysler Dealership service receipt showing the required purchaseWithout
that information we cannot process the request for a service certificate good toward the next Pennzoil oil change purchased at the same location.Unfortunately if the cunsumer does not have copies of proof of purchase dated between September and November 30, we cannot process the requestThe value of the service certificate is based on the type oil purchased and if there is no proof of purchase there is no way to determine the amount due.We will be happy to reprocess the request if the consumer can provide the required information as is outlined on the request formPlease note consomer's signature on the form indicating the terms and conditions of the offer were read and understood.Thank you,Peggy B***

The consumer has been paid as promised for this offer. The terms and conditions for the offer were clearly outlined on the rebate form. The description of the offer specified that payment would be in the form of a Service Certificate good toward the next Pennzoil oil...

change at the same participating installer where the first qualifying oil change was purchase.Consumers must acknowledge that they've read and agree to the terms and conditions of the offer in order to submit to for the Service Certificate. Rebate checks were not offered or issued for this offer. The payment received by the consumer, in the form of a Service Certificate, is valid and represents the successful completion of the fulfillment requirements for this offer.Thank you,Rebate Fulfillment Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I sent all forms and receipts given by the dealer.  I send for rebates all the time.  This is one of those times it is either a scam or incompetence.  It would be interesting to see the percentage of rebates rejected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
You state that I have been paid but this is not true. You state that I accepted alleged Terms and Conditions before purchasing your product but this is not true. I purchased your product in faith of receiving $20 off my next purchase and have not received this benefit. You have proposed no resolution. I request again the $20 promised. Your conduct is unfitting of a business seeking to attract and retain customers. I cannot accept your response, and the wider public deservf to know of your fraudulence. 
Regards,
[redacted]

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