PENSCO Trust Company

Complaint: [redacted] I am rejecting this response because:Pensco? Trust (Opus) was dancing around paperwork and did not provide any proof of fund transfer.? Please provide wiring confirmation to Baird brokerage firm? for total amount transfer of $6,(it could be wire confirmation of $5,+ $+ $456.79).Furthermore, if the account was closed in 2015, I don't see how Pensco can fraudulently create an assignment of transfer paperwork in Feb and send it to Revdex.com.If the account was closed, it was closed;? how can you create an assignment of transfer in after an account was closed in and justified that.? Please self report yourself to FINRA for this irregularity and self report yourselves to Opus before your merger.? Sincerely, [redacted] ***

PENSCO has received notice from the Revdex.com stating the complaint from [redacted] against PENSCO has been dismissed, no further response from PENSCO will be provided.? Thx

Complaint: [redacted] I am rejecting this response because:Pensco Trust (Opus) was dancing around paperwork and did not provide any proof of fund transfer. Please provide wiring confirmation to Baird brokerage firm for total amount transfer of $6,459.54 (it could be wire confirmation of $5,878.50 + $124.25 + $456.79).Furthermore, if the account was closed in 2015, I don't see how Pensco can fraudulently create an assignment of transfer paperwork in Feb 2016 and send it to BBB.If the account was closed, it was closed; how can you create an assignment of transfer in 2016 after an account was closed in 2015 and justified that. Please self report yourself to FINRA for this irregularity and self report yourselves to Opus before your merger. Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/07/31) */ Internal review of Mr***'s account revealed no error in the amount of fees chargedAs a client accommodation we have already waived over 50% of the fees that were clearly disclosed in the clients new account paperwork but have been unable to reach Mr [redacted] on the phone to discuss the matter further

Initial Business Response /* (1000, 5, 2015/02/19) */
Contact Name and Title: ***, Director
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pensco.com
Our client initially experienced some operational difficulty transferring assets from her accountPENSCO client services
assisted the client and assets were transferred out of the account 2/4/
Initial Consumer Rebuttal /* (2000, 7, 2015/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate that it required me to take such extreme measures to withdraw my moneyAfter months of trying, including my first Revdex.com, two letters to their company executives, and finding on Yelp that several other customers state that they had the same or similar issues, how can this 'financial institution' be allowed to continue to hold retirement fundsThis is an outrageThank goodness for Revdex.com and similar organizations that offer some relief for the customerThank you for your help Revdex.com

Complaint: ***
I am rejecting this response because:
Pensco Trust (Opus), have not provided me cancelled check to confirm they had actually mailed to Robert Baird 401K custodian $6,per 1099RAll they had mailed to Robert Baird 401k custodian was $5,attached checks were what they had mailed to my custodianI was short $
Sincerely,
*** ***
P.SPlease note, I have dispute with Pensco per this email account; I am *** *** per this dispute

Complaint: ***
I am rejecting this response because:
Pensco Trust (Opus), have not provided me cancelled check to confirm they had actually mailed to Robert Baird 401K custodian $6,per 1099R All they had mailed to Robert Baird 401k custodian was $5,attached checks were what they had mailed to my custodian I was short $
Sincerely,
*** ***
P.S Please note, I have dispute with Pensco per this email account; I am *** *** per this dispute

Complaint: ***
I am rejecting this response because:Pensco Trust (Opus) was dancing around paperwork and did not provide any proof of fund transfer. Please provide wiring confirmation to Baird brokerage firm for total amount transfer of $6,(it could be wire confirmation of $5,+ $+ $456.79).Furthermore, if the account was closed in 2015, I don't see how Pensco can fraudulently create an assignment of transfer paperwork in Feb and send it to Revdex.com.If the account was closed, it was closed; how can you create an assignment of transfer in after an account was closed in and justified that. Please self report yourself to FINRA for this irregularity and self report yourselves to Opus before your merger.
Sincerely,
*** ***

A review of internal account records shows the client simply made a math error in calculating their account value by the sum of $581, please see below and attached.The difference in value that you are reporting is associated with the investment held in the clients accountPlease
note that there were two 1099R's issued for each account one for the disbursement of cash and the second for the alternative investmentOn June 30th, we mailed an assignment form to your address of record for the distribution of the SGC Private Investors Fund LLC from your accounts at PENSCOPlease find attached a copy of the assignment forms for your records attached. If the client reviews the two 1099Rs with a distribution code of Kthe client will find that one is in the amount of $and the other is in the amount $Total value of $Again, this was distributed to the client via the assignment form on June 30th PENSCO has no affiliation to SGC Private Investors Fund LLC

A review of internal account records shows the client simply made a math error in calculating their account value by the sum of $581, please see below and attached.The difference in value that you are reporting is associated with the investment held in the clients accountPlease
note that there were two 1099R's issued for each account one for the disbursement of cash and the second for the alternative investmentOn June 30th, we mailed an assignment form to your address of record for the distribution of the SGC Private Investors Fund LLC from your accounts at PENSCOPlease find attached a copy of the assignment forms for your records attached. If the client reviews the two 1099Rs with a distribution code of Kthe client will find that one is in the amount of $and the other is in the amount $Total value of $Again, this was distributed to the client via the assignment form on June 30th PENSCO has no affiliation to SGC Private Investors Fund LLC

Initial Business Response /* (1000, 8, 2015/02/09) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pensco.com
Hello,
On January 27, *** *** (Client Service Lead) spoke with our client *** ***Brian
reported that Ms*** was disputing a $transaction fee and in their discussion he agreed to waive that chargeA resolution with Ms*** was confirmed on that same day(email attached) Please let me know if I can be of further assistance*** ***

PENSCO has received notice from the Revdex.com stating the complaint from *** *** against PENSCO has been dismissed, no further response from PENSCO will be provided.? Thx

PENSCO has received notice from the Revdex.com stating the complaint from [redacted] against PENSCO has been dismissed, no further response from PENSCO will be provided. Thx

Complaint: [redacted]
I am rejecting this response because:Pensco Trust (Opus) was dancing around paperwork and did not provide any proof of fund transfer.  Please provide wiring confirmation to Baird brokerage firm for total amount transfer of $6,459.54 (it could be wire confirmation of $5,878.50 + $124.25 + $456.79).Furthermore, if the account was closed in 2015, I don't see how Pensco can fraudulently create an assignment of transfer paperwork in Feb 2016 and send it to Revdex.com.If the account was closed, it was closed;  how can you create an assignment of transfer in 2016 after an account was closed in 2015 and justified that.  Please self report yourself to FINRA for this irregularity and self report yourselves to Opus before your merger. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/31) */
Internal review of Mr. [redacted]'s account revealed no error in the amount of fees charged. As a client accommodation we have already waived over 50% of the fees that were clearly disclosed in the clients new account paperwork but have been...

unable to reach Mr. [redacted] on the phone to discuss the matter further.