Penske Hyundai of La Mesa

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have sent a copy of every time the customer was at Penske Hyundai since she purchased the car and again I will state she never mentioned a problem with wipers or a windshieldAlso there is no warranty on wipers after months or 12,milesIf she feels she should have this covered she would need to contact Hyundai Motor America at 1-800-243-I cannot ***ge the parameters of the warranty and without documentation that there had been a concern I have no way to cover this*** ***Service Director

[redacted] is actually [redacted] whom I’ve been assisting
along with [redacted], and [redacted] purchased a new
Tucson from Penske Hyundai on June 3rd with her mother as a
co-signer. The sales person was [redacted] and the sales manager was [redacted].
[redacted]...

represented that her mother was military and that they were preapproved
for a loan with North Island CU. [redacted] asked that neither her nor her mother’s
credit bureau be ran. [redacted] did not see and or didn’t remember the request
and so he ran credit on both [redacted] and her mother.
[redacted] again represented her mother was military and qualified
for the military rebate, so the military rebate was credited to the
transaction.
 
Two days later [redacted] returned with the check from North Island,
but she did not provide the necessary documentation requested of her to qualify
her mother for the military rebate, and after continued questioning [redacted]
realized that the mother was not actually in the military and that [redacted] had
misrepresented that situation. [redacted] then requested that [redacted] and or her
mother pay the $500 military in lieu of not qualifying. [redacted] became very angry
and belligerent as represented by [redacted] and said she would not pay. [redacted]
continued to negotiate the rebate amount and [redacted] finally agreed to pay $150
of the $500. [redacted] collected a check for $150.
 
A week later [redacted] calls me saying that Penske Hyundai had ran
her and her mother’s credit without authorization which I responded that I
would investigate the situation and follow up. I ordered the deal jacket back
from West Covina reviewed the file and found that YES on both credit
applications it was written by [redacted] that the credit was not authorized to be run.
I reviewed the issue with [redacted] the sales person and he agreed that the
client did insist Penske Hyundai was not authorized to run credit. I spoke with
[redacted] and [redacted] has already executed the redacting/removal
letter to all the credit bureau companies and sent letters to the clients
explaining that the credit was run in error and that the Penske Hyundai inquiry
will be deleted.
 
At this point I called [redacted] to clarify that I agreed with her
regarding the credit check and that the appropriate steps would be taken to
resolve the issue. [redacted] thanked me and said that she had gave us a positive
survey anyway because Mr. [redacted] did such a nice job during the sales process.
[redacted] did acknowledge that she was still very frustrated with the $150 fee that
was charged by [redacted], so at that point I suggested to [redacted] that due to the
issues she had encountered I would authorize a refund of the $150. She was
appreciative thanked me for my assistance.
 
The next day [redacted] the sales person came into the sales
office to let me know that he had received a terrible survey response from
[redacted]. I was taken back, but decided it is what it is. The evening of Tuesday
6/17 I receive a call from [redacted] that she has had a flat tire and it’s a
manufacturer defect. I scheduled an appointment with her the next morning 6/18.
[redacted] arrived at approximately 8:30 and [redacted] began to explain to me that she
had gone to discount tire who told her the tire was a manufacturer defect. I
explained to [redacted] we needed to have our service personal take a look at the
tire. I introduced [redacted] to [redacted] and [redacted] then immediately explained to
[redacted] that there was a BIG HUNK of wood in the tire, but the wood was not the
issue and it was a manufacturer issue which is what was explained to her by
discount tire.
 
[redacted] checked in the Tucson and had the tire inspected. I
authorized a new replace tire to be installed on [redacted]’s vehicle and let her
know at that time we would investigate the tire failure and respond to her
accordingly. Later that afternoon [redacted] and I spoke and [redacted] confirmed that
the LARGE HUNK of WOOD was the cause of the failure and that due to the fact
that [redacted] drove on the deflated tire for more miles than should have the inner
lining of the tire was severally damaged and was not repairable. [redacted] also
suggested that she believes that the WOOD puncher itself was so severe that
tire would not have been repairable.
 
This week [redacted] had left me several messages that I was unaware
of due to a phone issue I was having which is noted in a IT request. I spoke
with [redacted] yesterday 6/25 and told her that the tire was not a manufacturer
defect and the tire damage was due to the WOOD puncher and that she had driven
to far with the under inflated tire. In addition I told [redacted] that since the
tire was not a manufacturer defect as she originally thought I would use the
$150 I agreed to refund her for the military rebate toward the tire replacement
costs of $180 and I would not charge her the difference in cost. [redacted]
immediately became irate saying that I had agreed to the $150, which I replied
by saying she was correct and I would send her the $150 refund as agreed, but
would then need to bill her for the tire because it was not warrantable. [redacted]
continued to be irate and said I was on a recorded line which I then replied
thank you and hung up the phone. I then packed my things and left for the
evening that’s when [redacted] called back asking for the number to corporate. As of
now as far as I am aware no one has spoken to [redacted] since my conversation with
her yesterday.
 
That is the summary and full disclosure of the [redacted]
interactions. [redacted]General Manager Penske Hyundai

There is no record of this customer brining her car in for a wiper blade concern at all ever. But most importantly the wiper blades are only covered for the first 12 months or 12,000 miles of ownership. after that any and all concerns would be at the owners expense. The only time the car was here in...

2017 it had over 45,000 miles on it. There is no coverage for this. [redacted]Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The information provided in their reply is not accurate or true. I complained several times to the dealership on convoy speaking with service advisor [redacted] and to the location in La Mesa with [redacted]. He and I had a few conversations about it face to face while dropping my car off. It is to no fault of the customers that the agents did not properly notate or document my account with my service complaints.  Additionally, my complaints were made with in the first 12,000 miles of owning the vehicle, so had the tech's properly done due diligence my account would be properly notated the damage would be under warranty. Again, this being no fault of my own I am asking you conduct a legit investigation and speak to the service advisors and find out more information. This is not the first time I have had issues with your tech's not properly notating the entire reason for my visit. Simply declining my claim will not make me go away and I will continue to seek this matter until it is resolved, even if that means seeking legal action.  Simply stating my account is not notated and that is the reason for denying my warranty is not an acceptable answer. Please do the right thing and do more research.  ]
Regards,
[redacted]

I have sent a copy of every time the customer was at Penske Hyundai since she purchased the car and again I will state she never mentioned a problem with wipers or a windshield. Also there is no warranty on wipers after 12 months or 12,000 miles. If she feels she should have this covered she would need to contact Hyundai Motor America at 1-800-243-7766. I cannot [redacted]ge the parameters of the warranty and without documentation that there had been a concern I have no way to cover this. [redacted]Service Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I accept the offer, if a rental or loaner car is provided while the repairs are being made. I need to be able to get to and from work. Please provide me the contact info from La Mesa of who I should contact to make the appointment. ]
Regards,
[redacted]

Hello [redacted], sorry for all your
inconvenience if you have questions or concerns please don’t hesitate to call
me. Here is...

your receipt for the release of liability.
 
Thank you,[redacted]General
Manager
Penske Hyundai of La Mesa[redacted]
P: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First  of all the information provided in general manager [redacted]'s reply is not factual or accurate. My first trip into Penske was Tuesday 6/2. I first called, because already knew exactly which car I wanted since I had been shopping at car max earlier that day and was simply price matching before purchasing. I got in my car and drove to the lot Tuesday evening to view the car and discuss price. I explained car max had the car I wanted I was looking to buy tomorrow paid in full and if they could do 25,000 out the door I would buy from them instead. I had previously called Penske Poway and had been given a 25,000 quote via email, but Poway is further so I wanted to see if the closer location would honor the price with the print out quote. They agreed they would do 25,000 out the door which included a military discount of $500 since my mom who is also on the title is military. Since they had the car I wanted, they had it on the lot, and we agreed upon the price of 25,000 I told them I would be back the following day, Wednesday 6/3 with 25,000 cash to purchase and my mom since she was the one paying for the vehicle and we both wanted to be on the title. The car had 31 miles on it. They said they needed something to hold the car since I was paying cash and no credit check would be completed. I left a $150 check that was agreed it would be returned upon picking up the vehicle Wednesday 6/3 at 4:30pm. I returned as promised Wednesday at 4:30pm with my mom and 25,000 cashier check paying for the vehicle completely off. The 25,000 price included a military discount. When my mom presented her military ID they began to complain it was not sufficient to apply the $500 discount. At this point they tried to change the price of the vehicle $500 and kept trying to renegoiate.
The transaction process Wednesday took 3 hours and I am not sure why. Nocredit check was needed or authorized the car was not being financed, but rather paid in full and the price was already negotiated. The car sales man named [redacted] assured us that no credit check would be run, the finance guy Joey also assured us no credit check would be run. They ended up keeping my check for $150 to cover the price difference of the $500 military discount they're fused to honor despite presenting military ID at the time of purchase. 
Not only did they raise the price of the car from 25,000 to 25,150 but in front of me they called my bank to ensure a $150 check on a 25,000 sale. Can you say tacky? 3 hrs later my mom and I left the lot with the car and paperwork saying no credit check would be run which I still have proof of. I happened to check my credit score a week later and learned they had lied about to running my credit, and also to learn the credit check was run on Tuesday 6/2 the day I came in to look at the car and asked them to hold it. Why is my credit being run without my consent, why am I being lied to about it and why is it being run the day before I even purchased the car? Why are discounts refused to be honored? Why did my mom's credit also get run on Tuesday 6/2 when she did not even come into your location until Wednesday 6/3 at the time we picked up the car and paid in full at the time of the transaction 25,000?
I called immediately and asked to speak to the general manager at which time I was transferred to [redacted].  I expressed 3 concerns, raising the price $150 and failing to honor the $500 military discount, the fact they called my bank on $150 check to make sure there were sufficient funds on a 25,000 sale, and running a credit check on my mom and I without authorization. He informed me he was new and had only been with the company since June 1, my purchase was made June 3. He informed me he would contact me the following day to resolve The credit check portion and at which time he would issue the $150 despite me asking for it to be completed that day. The following day went by he contacted me to let me know my file had to be requested from their main office despite the fact I had just signed the contacts at their location that week. The next day went by he never called me back in fact 5 days went by and he did not call me back. I called every day that week and left a voicemail following up. He claims to never gotten my voicemails due to an IT issue however the responsibility was on him to follow up once reviewing my file, so this claim is clearly just negligent on his part.
On top of raising the price, refusing to honor the $500 military discount despite presenting s military Id at the time of purchase and running both my credit and my mom's without our authorization and lying to us about it I also got a flat tire in the first weeks of owning this vehicle. The indicator light on he dash appeared and I immediately pulled over called roadside and had the spare put on. I called [redacted] immediately to inform him left a voice mail because he had still not returned my call to address my immediate concerns being the $150 extra charge and the 2 credit checks ran without authorization.
I had the spare put on and drove straight to discount tire to attemp to get the tire patched with a witness [redacted] Discount tire informed me the tire was defective from the inside where it had been worn out (when I purchased the car it had 31 miles on it). Discount tire informed me they legally could not repair the tire because it was defective and I needed it to take it back to the dealership. I drove it straight to the dealership on the spare and asked to speak to [redacted]. He informed me he was waiting for my file he could contact me to resolve credit and refund and he would take care of the tire for me. Again [redacted] was present for these conversations as well. He put a new tire on handed me paperwork that said I owed 0 which I still have that. 
A few days went by (the 5 days mentioned above in which I called and left messages daily) and I still had not heard back. I finally left a message saying I was contacting Revdex.com and AG since he was failing to call me back and guess what instantly I got a call back (clearly he had gotten my survey results at this time and no longer was interested in resolving my serious concerns, not to mention his defective tire was an added issue. He informed me the tire going flat was my fault I drove on it which isn't true I pulled over immediately and had roadside put the spare on. At this time he said he was now going to charge me for the tire even though he already said he was taking care of it and I had paperwork showing a 0 balance. When he realized he was not going to be able to force me into paying for the tire he had said he was taking care of and already given me and handed me paperwork showing no balance he withheld the $150 refund from me. 
A few days later I got a letter in the mail from the dealership showing me a copy of a letter they sent to only 1 of the3 credit agencies for only me not my mom admitting they had ran a credit uncheck without consent or authorization. I have a copy of all of the paperwork mentioned in this complaint as do my mom. My witness is also willing to provide any statement needed.
Issues are not resolved. 
Regards,
[redacted]

[redacted] is actually [redacted] whom I’ve been assisting
along with [redacted],...

[redacted], and [redacted]. [redacted] purchased a new
Tucson from Penske Hyundai on June 3rd with her mother as a
co-signer. The sales person was [redacted] and the sales manager was [redacted].
[redacted] represented that her mother was military and that they were preapproved
for a loan with North Island CU. [redacted] asked that neither her nor her mother’s
credit bureau be ran. [redacted] did not see and or didn’t remember the request
and so he ran credit on both [redacted] and her mother.
[redacted] again represented her mother was military and qualified
for the military rebate, so the military rebate was credited to the
transaction.
 
Two days later [redacted] returned with the check from North Island,
but she did not provide the necessary documentation requested of her to qualify
her mother for the military rebate, and after continued questioning [redacted]
realized that the mother was not actually in the military and that [redacted] had
misrepresented that situation. [redacted] then requested that [redacted] and or her
mother pay the $500 military in lieu of not qualifying. [redacted] became very angry
and belligerent as represented by [redacted] and said she would not pay. [redacted]
continued to negotiate the rebate amount and [redacted] finally agreed to pay $150
of the $500. [redacted] collected a check for $150.
 
A week later [redacted] calls me saying that Penske Hyundai had ran
her and her mother’s credit without authorization which I responded that I
would investigate the situation and follow up. I ordered the deal jacket back
from West Covina reviewed the file and found that YES on both credit
applications it was written by [redacted] that the credit was not authorized to be run.
I reviewed the issue with [redacted] the sales person and he agreed that the
client did insist Penske Hyundai was not authorized to run credit. I spoke with
[redacted] and [redacted] has already executed the redacting/removal
letter to all the credit bureau companies and sent letters to the clients
explaining that the credit was run in error and that the Penske Hyundai inquiry
will be deleted.
 
At this point I called [redacted] to clarify that I agreed with her
regarding the credit check and that the appropriate steps would be taken to
resolve the issue. [redacted] thanked me and said that she had gave us a positive
survey anyway because Mr. [redacted] did such a nice job during the sales process.
[redacted] did acknowledge that she was still very frustrated with the $150 fee that
was charged by [redacted], so at that point I suggested to [redacted] that due to the
issues she had encountered I would authorize a refund of the $150. She was
appreciative thanked me for my assistance.
 
The next day [redacted] the sales person came into the sales
office to let me know that he had received a terrible survey response from
[redacted]. I was taken back, but decided it is what it is. The evening of Tuesday
6/17 I receive a call from [redacted] that she has had a flat tire and it’s a
manufacturer defect. I scheduled an appointment with her the next morning 6/18.
[redacted] arrived at approximately 8:30 and [redacted] began to explain to me that she
had gone to discount tire who told her the tire was a manufacturer defect. I
explained to [redacted] we needed to have our service personal take a look at the
tire. I introduced [redacted] to [redacted] and [redacted] then immediately explained to
[redacted] that there was a BIG HUNK of wood in the tire, but the wood was not the
issue and it was a manufacturer issue which is what was explained to her by
discount tire.
 
[redacted] checked in the Tucson and had the tire inspected. I
authorized a new replace tire to be installed on [redacted]’s vehicle and let her
know at that time we would investigate the tire failure and respond to her
accordingly. Later that afternoon [redacted] and I spoke and [redacted] confirmed that
the LARGE HUNK of WOOD was the cause of the failure and that due to the fact
that [redacted] drove on the deflated tire for more miles than should have the inner
lining of the tire was severally damaged and was not repairable. [redacted] also
suggested that she believes that the WOOD puncher itself was so severe that
tire would not have been repairable.
 
This week [redacted] had left me several messages that I was unaware
of due to a phone issue I was having which is noted in a IT request. I spoke
with [redacted] yesterday 6/25 and told her that the tire was not a manufacturer
defect and the tire damage was due to the WOOD puncher and that she had driven
to far with the under inflated tire. In addition I told [redacted] that since the
tire was not a manufacturer defect as she originally thought I would use the
$150 I agreed to refund her for the military rebate toward the tire replacement
costs of $180 and I would not charge her the difference in cost. [redacted]
immediately became irate saying that I had agreed to the $150, which I replied
by saying she was correct and I would send her the $150 refund as agreed, but
would then need to bill her for the tire because it was not warrantable. [redacted]
continued to be irate and said I was on a recorded line which I then replied
thank you and hung up the phone. I then packed my things and left for the
evening that’s when [redacted] called back asking for the number to corporate. As of
now as far as I am aware no one has spoken to [redacted] since my conversation with
her yesterday.
 
That is the summary and full disclosure of the [redacted]
interactions.
[redacted]
General Manager
Penske Hyundai

Review: On November 15, 2014, I traded in my 2012 Hyundai Elantra lease to [redacted] - which was in the process of becoming Penske Hyudnai. On that day I gave the dealership my 2012 Elantra and left with a 2014 Elantra. On Thursday 2/26/15 I received a delinquent vehicle registration bill from CA DMV for the 2012 Hyundai Elantra that I no longer have and that I have not had since 11/15/14. I immediately called Penske Hyundai and spoke to [redacted] who told me that I needed to call their DMV office at Penske Ford. When I called Penske Ford they told me they did not have a DMV office on site. I called Penske Hyundai again; I spoke to a gentleman who told me he had no idea what to do because he "only sells cars and doesn't work in finance." That man hung up on me. I then called back and spoke to [redacted] again and stated that if I could not find someone who could help me I was going to contact the Revdex.com and Hyundai customer service to figure out how to fix this. He stated he would contact their DMV person in the morning and call me Friday morning. He actually guaranteed me that he would call me by 10:15am. Around 6:00pm on Friday 2/27/15, I receive a phone call from another man who says he is the general manager and he is now looking into the situation. I again asked what needs to be done in order to correct the situation. He stated he would work on it. Around 7:30pm on Sat 2/28/15, I received a phone call from yet another man. This man asked for the license plate number of the 2012 car. I told him I didn't know it and that they should have it in the paper work. He stated they would have to do something else and as I was asking what he was going to do, he hung up on.I do not know what is going on with the old car. I don't know if it is still registered in my name, I have no idea if someone is driving it and if it's in an accident if I will be held responsible and I am not getting any help or answers from Penske Hyundai. I urgently need help from the Revdex.com to solve this matter before my credit is damagDesired Settlement: I need to ensure that the 2012 Hyundai Elantra is NOT registered in my name. I need to ensure the I am released from any reliability of anything that may happen if this car is in an accident and IS still in my name. I need to ensure that Hyundai finance, CA DNV and other necessary entities know that I no longer own this car, have this car in my possession and that I am not responsible for the car.

Business

Response:

Hello [redacted], sorry for all your

inconvenience if you have questions or concerns please don’t hesitate to call

me. Here is your receipt for the release of liability.

Review: Purchased a car 25,000 cash, no reason or need for a credit check. Was told no credit check would be done and confirmed with them no credit check was run when transaction was complete. Not only did they change the price at the time I came to pick up the vehicle raising it $500, but come to find out they did run a credit check on both my mom and I without any authorization. All of our paperwork says specifically no credit check. On top of that got a flat tire with in the first week confirmed with discount tire it was defective and told it immediately back to dealership where [redacted] the GM stated he was replacing the tire for free, refunding $150 back to my credit [redacted], following back up with my regarding why and how they ran 2 credit checks without authorization. The $150 never went back to my [redacted] and a week went by wi no follow up from [redacted]. I called everyday that week leaving messages asking for resolutions. Finally after leaving a message letting him know I was contacting Revdex.com and AG he called me back saying tire was not defective it went flat and I drove on it causing damage (which was not the case I pulled over immediately and called roadside assistance and had the spare placed on it and drove it straight to get serviced on the spare)but know he was saying the tire cost him money so he was going to keep my $150 refund. He additionally determined they did incorrectly without authorization run credit checks on my mom and I and he decided without consenting with us that writing th credit companies to let them know that should be removed without even bothering to give me a copy is a sufficient resolution to the face that he illegally and unauthorized ran credit checks for a 25,000 car that was paid off in full in cash at the time of purchase.Desired Settlement: Fix credit reports letter of apology to me and my mother 150 refund plus compensation for illegally running credit reports.

Business

Response:

[redacted] is actually [redacted] whom I’ve been assisting

along with [redacted], and [redacted] purchased a new

Tucson from Penske Hyundai on June 3rd with her mother as a

co-signer. The sales person was [redacted] and the sales manager was [redacted].

[redacted] represented that her mother was military and that they were preapproved

for a loan with North Island CU. [redacted] asked that neither her nor her mother’s

credit bureau be ran. [redacted] did not see and or didn’t remember the request

and so he ran credit on both [redacted] and her mother.

[redacted] again represented her mother was military and qualified

for the military rebate, so the military rebate was credited to the

transaction.

Two days later [redacted] returned with the check from North Island,

but she did not provide the necessary documentation requested of her to qualify

her mother for the military rebate, and after continued questioning [redacted]

realized that the mother was not actually in the military and that [redacted] had

misrepresented that situation. [redacted] then requested that [redacted] and or her

mother pay the $500 military in lieu of not qualifying. [redacted] became very angry

and belligerent as represented by [redacted] and said she would not pay. [redacted]

continued to negotiate the rebate amount and [redacted] finally agreed to pay $150

of the $500. [redacted] collected a check for $150.

A week later [redacted] calls me saying that Penske Hyundai had ran

her and her mother’s credit without authorization which I responded that I

would investigate the situation and follow up. I ordered the deal jacket back

from West Covina reviewed the file and found that YES on both credit

applications it was written by [redacted] that the credit was not authorized to be run.

I reviewed the issue with [redacted] the sales person and he agreed that the

client did insist Penske Hyundai was not authorized to run credit. I spoke with

[redacted] and [redacted] has already executed the redacting/removal

letter to all the credit bureau companies and sent letters to the clients

explaining that the credit was run in error and that the Penske Hyundai inquiry

will be deleted.

At this point I called [redacted] to clarify that I agreed with her

regarding the credit check and that the appropriate steps would be taken to

resolve the issue. [redacted] thanked me and said that she had gave us a positive

survey anyway because Mr. [redacted] did such a nice job during the sales process.

[redacted] did acknowledge that she was still very frustrated with the $150 fee that

was charged by [redacted], so at that point I suggested to [redacted] that due to the

issues she had encountered I would authorize a refund of the $150. She was

appreciative thanked me for my assistance.

The next day [redacted] the sales person came into the sales

office to let me know that he had received a terrible survey response from

[redacted]. I was taken back, but decided it is what it is. The evening of Tuesday

6/17 I receive a call from [redacted] that she has had a flat tire and it’s a

manufacturer defect. I scheduled an appointment with her the next morning 6/18.

[redacted] arrived at approximately 8:30 and [redacted] began to explain to me that she

had gone to discount tire who told her the tire was a manufacturer defect. I

explained to [redacted] we needed to have our service personal take a look at the

tire. I introduced [redacted] to [redacted] and [redacted] then immediately explained to

[redacted] that there was a BIG HUNK of wood in the tire, but the wood was not the

issue and it was a manufacturer issue which is what was explained to her by

discount tire.

[redacted] checked in the Tucson and had the tire inspected. I

authorized a new replace tire to be installed on [redacted]’s vehicle and let her

know at that time we would investigate the tire failure and respond to her

accordingly. Later that afternoon [redacted] and I spoke and [redacted] confirmed that

the LARGE HUNK of WOOD was the cause of the failure and that due to the fact

that [redacted] drove on the deflated tire for more miles than should have the inner

lining of the tire was severally damaged and was not repairable. [redacted] also

suggested that she believes that the WOOD puncher itself was so severe that

tire would not have been repairable.

This week [redacted] had left me several messages that I was unaware

of due to a phone issue I was having which is noted in a IT request. I spoke

with [redacted] yesterday 6/25 and told her that the tire was not a manufacturer

defect and the tire damage was due to the WOOD puncher and that she had driven

to far with the under inflated tire. In addition I told [redacted] that since the

tire was not a manufacturer defect as she originally thought I would use the

$150 I agreed to refund her for the military rebate toward the tire replacement

costs of $180 and I would not charge her the difference in cost. [redacted]

immediately became irate saying that I had agreed to the $150, which I replied

by saying she was correct and I would send her the $150 refund as agreed, but

would then need to bill her for the tire because it was not warrantable. [redacted]

continued to be irate and said I was on a recorded line which I then replied

thank you and hung up the phone. I then packed my things and left for the

evening that’s when [redacted] called back asking for the number to corporate. As of

now as far as I am aware no one has spoken to [redacted] since my conversation with

her yesterday.

That is the summary and full disclosure of the [redacted]

interactions. [redacted]General Manager Penske Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all the information provided in general manager [redacted]'s reply is not factual or accurate. My first trip into Penske was Tuesday 6/2. I first called, because already knew exactly which car I wanted since I had been shopping at car max earlier that day and was simply price matching before purchasing. I got in my car and drove to the lot Tuesday evening to view the car and discuss price. I explained car max had the car I wanted I was looking to buy tomorrow paid in full and if they could do 25,000 out the door I would buy from them instead. I had previously called Penske Poway and had been given a 25,000 quote via email, but Poway is further so I wanted to see if the closer location would honor the price with the print out quote. They agreed they would do 25,000 out the door which included a military discount of $500 since my mom who is also on the title is military. Since they had the car I wanted, they had it on the lot, and we agreed upon the price of 25,000 I told them I would be back the following day, Wednesday 6/3 with 25,000 cash to purchase and my mom since she was the one paying for the vehicle and we both wanted to be on the title. The car had 31 miles on it. They said they needed something to hold the car since I was paying cash and no credit check would be completed. I left a $150 check that was agreed it would be returned upon picking up the vehicle Wednesday 6/3 at 4:30pm. I returned as promised Wednesday at 4:30pm with my mom and 25,000 cashier check paying for the vehicle completely off. The 25,000 price included a military discount. When my mom presented her military ID they began to complain it was not sufficient to apply the $500 discount. At this point they tried to change the price of the vehicle $500 and kept trying to renegoiate.