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Penske Truck Leasing Company

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Reviews Penske Truck Leasing Company

Penske Truck Leasing Company Reviews (3)

“*** had a household reservation with Eagan on 2/At this time, we did not have a 16’ with a liftgate We did however offer an alternate solution of a 26’ liftgate- said he wasn’t going to take that and walked out*** proceeded to then call central resCentral res reached out to Brett who
then reached out to the customer and inquired more about the rental and turns out it was for commercial useBrett got the customer a great deal (insurance included)We locked down a cab over in Eagan for the new date of 2/ Per Kelly’s email- we needed an updated address for the customerWhile Alex *** was checking him out , he asked for an updated address- *** was reluctant to give him one, and when he did, it was under a construction business*** was still trying to convince us that it should be under a personal rentalHe questioned why we needed an address*** then wanted to pay with cash- we told him that unfortunately we cannot do cash on local reservationsOnce his card declined, he had a few choice words for us: “F* you, F* this- delete my sh** out of your system” and walked outHe flicked us off as he drove away I then got a call from pstating there was an angry customer on the other lineI had pstay on the line and record the conversation just in case it got out of handI also told him we did a credit check (internal address validation) and explained to him that our “credit check” was internal and essentially it says if you have rented with Penske beforeHe was furious at the fact that he did not authorize us to do a credit checkI then explained that it is internalHe said it wasn’t legal, etcI tried to explain but it he wasn’t willing to listenAt the end of the conversation, we mutually agreed to no longer pursue business relations(He hung up on me) I then sent an email district wide stating that Penske will no longer do business with this guy/ company*** showed up in Roseville minutes after my email was sentBrett relayed the message to the angry customer who was visually upsetBrett told him that Enterprise is across the street from them and he should go there to pursue business, which is a quote we matched rates onHe punched the wall on the way out of Roseville minutes later, about pm I got a phone call from ***’s cell phoneI answered, and he completely went off on me about how I was attacking him personally and this was sexual harassment and he was calling Rhett *** about itTelling me “I am coming after your job, I hope this was worth it”He would also be would be contacting the Revdex.comI kindly reminded him of the conversation we had previously and that we mutually agreed to not do business togetherWe went around in circles, I let him talk, and at the end of it he said “I hope you are happy with your decision- and hey, and just because I know it will offend you- F* YOU! Are you happy?” and hung up I do have both recorded conversations if we need those in the future As you see there is some discrepancy on what the customer said and what happenedI talked to both Branch Rental Managers that dealt with this customer and their stories line up to the report aboveIf you need the recorded conversations I can get those and send to youMy Eagan manager below recorded to help training efforts with our team and to make sure there was no discrepancies Thank you for reaching out to us on this complaint and I appreciate your cooperationPlease let me know if you need anything else

I am rejecting this response because:This has now turned into slander and libel.  I did not swear in your office nor did I "flick you off". You need to grow up and stop making things up to make me look bad. It's pretty childish.You never told me how much you were trying to authorize on my card. As far as I know, you were trying to steal from me. You are a shady manager with shady tactics. I will be contacting your hr department to tell them about your sexism and discrimination against me. Penske stole my identity, tried to illegally get a cash advance against my knowledge, and has slandered me. I will be seeking legal repercussions against the company.  For Revdex.com:I told you not to let that toxic manager Lindsay contact me, you failed in this respect and are now complicit in her harassment. DO NOT LET HER CONTACT ME AGAIN

Otis
has been unable to substantiate the customer’s claim that Otis has not
performed the contractually agreed-upon work.  However, Otis strives for
customer satisfaction and, therefore, will agree to an early termination of the
contract effective October 1, 2016.  Otis values...

this customer’s
business and it is unfortunate that we could not continue the working
relationship.

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Address: 2460 W Co Rd C, Roseville, Minnesota, United States, 55113

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