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PenSys, Inc.

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Reviews PenSys, Inc.

PenSys, Inc. Reviews (2)

Terrible customer service and excessive fees. After leaving my employer, I decided to close out my 401k account and roll it over to my IRA on another website. I called Pensys to go over the details of how to do it and what to expect. They did not mention anything about a fee for the roll over. Then a couple weeks pass, and I see there was a fee of $145 subtracted from my balance.

When I called them to complain and asked them to reimburse me for the excessive fee which they failed to mention previously, customer service at first gave me the typical run around, transferring me here and there, wasting my time. Then finally I got a hold of somebody who told me "it's not our responsibility to let you know about such fees." They refused to reimburse me. Unbelievable that this company is still in business. Amazing how theft can be disguised as a "fee" to them.

Might I add that their website looks like it was designed in the 1990's. Highly recommend you look elsewhere for a retirement custodian. There are far better options.

+1

Poor customer service and high rates. Recommend looking elsewhere. Their billing managers response to my criticism of him not returning my call for over a day "Dont school me on how to do customer service" or words to that effect. Moving my stuff to another company.

+2
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Description: Retirement Planning Service, Records Management

Address: 2440 Professional Drive Suite 100, Roseville, California, United States, 95661

Phone:

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Web:

www.pensysinc.com

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Shady, yet now dead: once upon a time this website was reported to be associated with PenSys, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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