Pentacle Apothecary

Complaint: ***
I am rejecting this response because:First of all, I let *** know about the issues with the bath salts as soon as the issue arrivedIt took time for the condensation (which is visible in the original photo attachment provided) to accrue, it was not immediately like that upon opening the shipmentGiven the fact that obviously condensation takes time to build up, and I also wasn’t checking these products everyday as they were packed away in appropriate storage in between vending events, it is pretty understandable that it would take about five weeks for this issue to arise and come to my attentionAlso, when I had to repackage the salts, I put the salt in glass jars and re-used her labels from the original packaging, so I have no idea where she is getting the idea that I was re-selling her products with different labeling, this is simply ignorantly untrueI have photos of my booth from my vending events and it is very easy to see that her labels are still on the jars; this is a completely baseless allegation.Also, if the products I requested were only made seasonally, I’m curious why they were still available for sale on her website? I only needed like tins, it’s pretty hard for me to believe she didn’t have that in stock given this informationWith regard to the care and storage instructions, all of our correspondence was done through ***I did not order through her website, so she should not expect that I referenced her website for information (even though I did reference it frequently to try to find the information she didn’t give me even when asked directly), she should have provided me instructions through the communication channel we were usingAlso, with regard to the moisturizer in question, the description on her website most certainly DID NOT say anything about keeping the product refrigerated because I did check several timesIt is convenient that now this info appears on her website (and it appeared the day our final confrontation occurred), giuiven that her liboyfriend runs her website, it seems like it would have been pretty easy for him to go in and add that quickly so she could deny this allegationWith regard to her assertion that I should have reported the damaged packages to USPS, she clearly doesn’t realize that those packages (being shipped priority) only had $of insurance, and I know she didn’t add additional coverageSo, even if I had reported it, they would have only covered $of damage, and the products were worth way more than thatShe would have had to replace the products out of pocket anyway, so I’m not sure why she thinks that would have been a good solution.I have a $HEPA filter in my apartment that is rated for square feet (my apartment is 700)I know my environment is not moldy*** knew exactly where I was going to be vending, she knew it would be outside, given this I feel like she should have emphasized that some of the products needed to be stored refrigeratedShe failed to communicate adequately on many levels.At the end of the day, she is irresponsible, periodEven if I had known about the 3-month shelf life of the moisturizer, she does not put creation dates on her productsI would still not have known when the product was made to gauge it’s timelineShe failed to communicate adequately and is now mad because she is being held accountable for being irresponsible and putting people’s health at riskShe claims to be a teacher and a healer, and I think it’s pretty clear from our exchanges that she really doesn’t care about people’s well-being at allI was not overly harassing as she claims and as is visible in the history of every message we ever exchanged (images are not shown in these transcriptions attached, but I do have the screenshots of the original messages which show what images were sent back and forth, these images show that she was aware of the condition of the items when I became aware)In every sense of reality, she got nasty first by being unprofessional and then legitimately defensive and rude, and I called her out for doing so to try to keep the conversation civil and it degraded from thereI think it’s also obvious from my messages that I wanted to work with her to come to a solutionI never planned on asking for a refund, now I am because of her terrible attitude and customer service, and also because I may have to give I simply asked her to be accountable and she failed to be communicative or willing to come to an amicable solutionIt is actually me who has been being ruthlessly harassed by HER friends coming to defend her by sending me hateful, bullying, totally unnecessary messages about a situation that is none of their business and that they have no knowledge of (I have images of these messages as well, and have been collecting them so it can be shown who is ACTUALLY being harassed)
Sincerely,
*** ***

It was brought to my attention weeks after [redacted] received a wholesale order that the box had been damaged in shipping, and one or two of the packages of bath salts had leaked. She decided to repackage all of he salts, removing my labels and using them on other packaging. I cannot be held...

responsible for mishandling and repackaging, nor contamination that may have occured in that process. if the products were damaged badly in shipping, she should have filed an insurance claim with [redacted] immediately upon arrival, as the packages were shipped flat rate and come with standard insurance. I told her I could compensate her half the cost of the damaged salts, $30 total. She decided on one item, and I prepared it for her, but she changed her mind on the products she wanted as compensation. The product she changed her mind to is a salve that is made seasonally, and I didnt have enough to fulfil her request at the time, and I told her there would be a longer wait on it. She later complained about a moisturizer smelling “off” and I reminded her that that moisturizer has a 3 month expiration if it is not refrigerated, but it can last longer in the fridge (this was 5 months after she received the order, so I would consider it expired). That information is listed in the product description. She complained about another product getting mouldy, and I suggested perhaps the mold issues are coming from her enviroment at home, or where she was attempting to vend my products (outdoor events in a humid enviromnent). She had already received a 50% discount on her entire order, and I will not be issuing a refund. I would have gladly sent her the compensation items, once I make the next seasonal batch of that salve, but when we last spoke she was very aggressive and addressed me with insults, profanity, and threats, so I told her I would not be continuing to do business with her at all.