Our technical support department has reached out [redacted] since he is the account holder and has left messages asking him to call usSo far he hasn't returned our callPlease have the account holder call PenTeleData at [redacted] and follow the support prompts and reference ticket # [redacted] Thank you,Theresa
Our Residential customer service attempted to reach out to [redacted] at the phone number that is listed on the complaint and the woman who answered the phone said this is the wrong phone numberSince the phone number is not correct we will try to reach out [redacted] at his email address listed on the complaint
This company is dishonest and exploitative of it's customers lack of computer and communications technologyTheir sister company, Blue Ridge Communications, will give you free installation but try to charge you $for a low quality routerThey also impose data caps, and they are completely unreasonableLimiting yourself to 500GB on a 15Mbps connection is absolute tyrannyThey also take advantage of the fact that this area doesn't have good quality broadband internet speedsPaying $70-$for a 15Mb line is ridiculousBut they can get away with that pricing because there isn't any better competition aroundMy family is a gaming and streaming familyBecause of Blue Ridge cable, we are punished with unreasonable data caps and excessive pricing and on top of that you pay for 15Mbps and only get or half the timeThis company is not friendly to high-performance computing enthusiasts and should be avoided at all costsVerizon DSL is better deal in are area and does not drop in speed or have data capsNot only will I be disconnecting my service permanently at the end of the year, but I will be urging all of my friends, family, and clients to stay well away from PenTeleData and Blue Ridge Communications
PenTeleData follows a multistep policy for working with customers reported for abuseIn some cases, we find it necessary to suspend a customer’s service for a minimum period of time in order to have issues properly addressed When a customer’s service is suspended, and eligible for reactivation, we do our best to process them as quickly as possible This customer’s service was suspended for a minimum of hours Reactivation times are not guaranteed When the customer called inquire about the status of their account reactivation, it had not been processed yet The customer’s service has been reactivated Thank you,PenTeleData
I experienced one of many issues with Blue Ridge in November of last yearI work from home using a VOIP service and noticed BRCTV was routing my traffic through a faulty server that was dropping packets to an extent that caused me to have to take off workI called Blue Ridge who transferred me to PenTeleData for further troubleshootingI explained to the techs that I had traced the issue to a specific server - I even provided the ip address of that serverI also explained I was missing work due to their issue and would end up having to take unpaid time off for the birth of my child because I was wasting my paid time off on their issueInstead of rerouting my ip address which any other ISP would have done immediately, they decided to run a hour modem monitoring testI again explained this would be useless because I had run my test from different BRCTV internet customer's homesThis ruled out any issue with my modem and meant that it was related to the routing of their trafficAfter providing several tests from my address, two other BRCTV customer's addresses, and some tests from other ISP's in Pennsylvania, PenTeleData still did nothing more than a modem monitorOn the next business day, I called one of the PenTeleData VP's JimeyAlthough he didn't empathize with me or take ownership of the issue, he did get someone to respond who put me on a static IP temporarily to attempt to fix the issueIt did fix the problem, but I was then told I would have to continue to pay for that IP address if I wanted my issue to remain fixedInstead of fixing their issue, they expected their customer to pay them to do a work aroundThey never actually fixed the problem with their outgoing serverAfter that, I asked for a credit on my bill to make up for the money I lost and the time I would ultimately lose with my newborn babyThey refused that and offered only a $creditThey ended up not even putting this credit on my account and added a comment on my account that doesn't allow any other credits to be appliedThis is because of tv issues I also had where they refused to ever fix my issue causing me to cancel my TV serviceOn top of this, as other customers have said, they charge outrageous prices and have extremely low data limitsHow do they get away with all of it? Because they are only available in areas where they have a monopolyI work for a company that does customer service for Comcast, and one of the BRCTV executives told me I should be happy with BRCTV because despite all of the issues I have had, BRCTV doesn't charge for techs to come out to the house like Comcast doesI tried to tell him Comcast doesn't charge for techs to come to the house and he flat out said I was lyingThe Revdex.com and FCC should look into the monopoly BRCTV has in PA and should also force BRCTV and PenTeleData to go through mandatory Customer Service Training or at least human decency trainingAnother note to add that tells a lot about BRCTV is that they delete any customer comments on their Facebook and have even blocked many customers from commenting altogetherLast note, VP Jimey from PenTeleData came out and told me that I shouldn't trust my internet to be reliable, instead I should pay for a second ISP for all the times BRCTV/PenTeleData goes downIt's sad when the VP of a company doesn't trust his own companyHe also admitted he has a redundancy plan in place for when his internet goes down
We are going to have someone from our commercial sales department contact *** *** to further discuss her invoice she is questioning since this invoice was prorated back to cancellation date
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they are not giving me a credit for the 3/24/14-4/24/invoiceService was cancelled on 3/26/2014, why should I pay a bill for service that was disconnected. They will not give me or you an answer. ASK THEM WHY no credit, they credited half the bill not the whole bill??????????????
Regards,
*** ***
PenTeleData has corresponded with [redacted] via phone,
email, and chat on several occasions since March. We have explained charges that were billed on
her account and worked amicably with her on a payment plan so she can re-establish
her...
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: there is no resolution. My number is ###-###-####. Please call in order to resolve issue.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The technician that called today was very courteous and professional.
Regards,
[redacted]
One of our Technical Support Supervisor contacted [redacted] (today 5/1/17 @ 11:30) and she stated stated that they are back up and running now without issue. She stated that our ticket can be closed at this point. Our Technical Support Supervisor did explain that if service becomes...
The manager from our Commercial Sales department is going to contact [redacted] to further discuss his issues/account to resolve.Sincerely,Trisha B[redacted]
PenTeleData follows a multistep policy for working with customers reported for abuse. In some cases, we find it necessary to suspend a customer’s service for a minimum period of time in order to have issues properly addressed. When a customer’s service is suspended, and eligible for...
reactivation, we do our best to process them as quickly as possible. This customer’s service was suspended for a minimum of 24 hours. Reactivation times are not guaranteed. When the customer called inquire about the status of their account reactivation, it had not been processed yet. The customer’s service has been reactivated. Thank you,PenTeleData
Our residential customer service department left a message for [redacted] on 1/20/17 at 6:23 PM to please contact us to resolve issue. No return call. They again called him at 2:37 PM and left another message to please contact us to resolve issue. Thank you,Theresa
This company is dishonest and exploitative of it's customers lack of computer and communications technology. Their sister company, Blue Ridge Communications, will give you free installation but try to charge you $100 for a low quality router. They also impose data caps, and they are completely unreasonable. Limiting yourself to 500GB on a 15Mbps connection is absolute tyranny. They also take advantage of the fact that this area doesn't have good quality broadband internet speeds. Paying $70-$80 for a 15Mb line is ridiculous. But they can get away with that pricing because there isn't any better competition around. My family is a gaming and streaming family. Because of Blue Ridge cable, we are punished with unreasonable data caps and excessive pricing and on top of that you pay for 15Mbps and only get 1 or 2 half the time. This company is not friendly to high-performance computing enthusiasts and should be avoided at all costs. Verizon DSL is better deal in are area and does not drop in speed or have data caps. Not only will I be disconnecting my service permanently at the end of the year, but I will be urging all of my friends, family, and clients to stay well away from PenTeleData and Blue Ridge Communications.
Our technical support department has reached out [redacted] since he is the account holder and has left messages asking him to call us. So far he hasn't returned our call. Please have the account holder call PenTeleData at [redacted] and follow the support prompts and reference ticket...
Our Residential customer service attempted to reach out to [redacted] at the phone number that is listed on the complaint and the woman who answered the phone said this is the wrong phone number. Since the phone number is not correct we will try to reach out [redacted] at his email address...
Our technical support department has reached out [redacted] since he is the account holder and has left messages asking him to call usSo far he hasn't returned our callPlease have the account holder call PenTeleData at [redacted] and follow the support prompts and reference ticket # [redacted] Thank you,Theresa
Our Residential customer service attempted to reach out to [redacted] at the phone number that is listed on the complaint and the woman who answered the phone said this is the wrong phone numberSince the phone number is not correct we will try to reach out [redacted] at his email address listed on the complaint
This company is dishonest and exploitative of it's customers lack of computer and communications technologyTheir sister company, Blue Ridge Communications, will give you free installation but try to charge you $for a low quality routerThey also impose data caps, and they are completely unreasonableLimiting yourself to 500GB on a 15Mbps connection is absolute tyrannyThey also take advantage of the fact that this area doesn't have good quality broadband internet speedsPaying $70-$for a 15Mb line is ridiculousBut they can get away with that pricing because there isn't any better competition aroundMy family is a gaming and streaming familyBecause of Blue Ridge cable, we are punished with unreasonable data caps and excessive pricing and on top of that you pay for 15Mbps and only get or half the timeThis company is not friendly to high-performance computing enthusiasts and should be avoided at all costsVerizon DSL is better deal in are area and does not drop in speed or have data capsNot only will I be disconnecting my service permanently at the end of the year, but I will be urging all of my friends, family, and clients to stay well away from PenTeleData and Blue Ridge Communications
PenTeleData follows a multistep policy for working with customers reported for abuseIn some cases, we find it necessary to suspend a customer’s service for a minimum period of time in order to have issues properly addressed When a customer’s service is suspended, and eligible for reactivation, we do our best to process them as quickly as possible This customer’s service was suspended for a minimum of hours Reactivation times are not guaranteed When the customer called inquire about the status of their account reactivation, it had not been processed yet The customer’s service has been reactivated Thank you,PenTeleData
I experienced one of many issues with Blue Ridge in November of last yearI work from home using a VOIP service and noticed BRCTV was routing my traffic through a faulty server that was dropping packets to an extent that caused me to have to take off workI called Blue Ridge who transferred me to PenTeleData for further troubleshootingI explained to the techs that I had traced the issue to a specific server - I even provided the ip address of that serverI also explained I was missing work due to their issue and would end up having to take unpaid time off for the birth of my child because I was wasting my paid time off on their issueInstead of rerouting my ip address which any other ISP would have done immediately, they decided to run a hour modem monitoring testI again explained this would be useless because I had run my test from different BRCTV internet customer's homesThis ruled out any issue with my modem and meant that it was related to the routing of their trafficAfter providing several tests from my address, two other BRCTV customer's addresses, and some tests from other ISP's in Pennsylvania, PenTeleData still did nothing more than a modem monitorOn the next business day, I called one of the PenTeleData VP's JimeyAlthough he didn't empathize with me or take ownership of the issue, he did get someone to respond who put me on a static IP temporarily to attempt to fix the issueIt did fix the problem, but I was then told I would have to continue to pay for that IP address if I wanted my issue to remain fixedInstead of fixing their issue, they expected their customer to pay them to do a work aroundThey never actually fixed the problem with their outgoing serverAfter that, I asked for a credit on my bill to make up for the money I lost and the time I would ultimately lose with my newborn babyThey refused that and offered only a $creditThey ended up not even putting this credit on my account and added a comment on my account that doesn't allow any other credits to be appliedThis is because of tv issues I also had where they refused to ever fix my issue causing me to cancel my TV serviceOn top of this, as other customers have said, they charge outrageous prices and have extremely low data limitsHow do they get away with all of it? Because they are only available in areas where they have a monopolyI work for a company that does customer service for Comcast, and one of the BRCTV executives told me I should be happy with BRCTV because despite all of the issues I have had, BRCTV doesn't charge for techs to come out to the house like Comcast doesI tried to tell him Comcast doesn't charge for techs to come to the house and he flat out said I was lyingThe Revdex.com and FCC should look into the monopoly BRCTV has in PA and should also force BRCTV and PenTeleData to go through mandatory Customer Service Training or at least human decency trainingAnother note to add that tells a lot about BRCTV is that they delete any customer comments on their Facebook and have even blocked many customers from commenting altogetherLast note, VP Jimey from PenTeleData came out and told me that I shouldn't trust my internet to be reliable, instead I should pay for a second ISP for all the times BRCTV/PenTeleData goes downIt's sad when the VP of a company doesn't trust his own companyHe also admitted he has a redundancy plan in place for when his internet goes down
We are going to have someone from our commercial sales department contact *** *** to further discuss her invoice she is questioning since this invoice was prorated back to cancellation date
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: they are not giving me a credit for the 3/24/14-4/24/invoiceService was cancelled on 3/26/2014, why should I pay a bill for service that was disconnected. They will not give me or you an answer. ASK THEM WHY no credit, they credited half the bill not the whole bill??????????????
Regards,
*** ***
The manager from our Commercial Sales department is going to contact *** *** to further discuss his issues/account to resolveSincerely,
Trisha B***
PenTeleData has corresponded with [redacted] via phone,
email, and chat on several occasions since March. We have explained charges that were billed on
her account and worked amicably with her on a payment plan so she can re-establish
her...
services.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because: there is no resolution. My number is ###-###-####. Please call in order to resolve issue.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The technician that called today was very courteous and professional.
Regards,
[redacted]
One of our Technical Support Supervisor contacted [redacted] (today 5/1/17 @ 11:30) and she stated stated that they are back up and running now without issue. She stated that our ticket can be closed at this point. Our Technical Support Supervisor did explain that if service becomes...
an issue again, please call us.Thank you,Theresa
The manager from our Commercial Sales department is going to contact [redacted] to further discuss his issues/account to resolve.Sincerely,Trisha B[redacted]
PenTeleData follows a multistep policy for working with customers reported for abuse. In some cases, we find it necessary to suspend a customer’s service for a minimum period of time in order to have issues properly addressed. When a customer’s service is suspended, and eligible for...
reactivation, we do our best to process them as quickly as possible. This customer’s service was suspended for a minimum of 24 hours. Reactivation times are not guaranteed. When the customer called inquire about the status of their account reactivation, it had not been processed yet. The customer’s service has been reactivated. Thank you,PenTeleData
Our residential customer service department left a message for [redacted] on 1/20/17 at 6:23 PM to please contact us to resolve issue. No return call. They again called him at 2:37 PM and left another message to please contact us to resolve issue. Thank you,Theresa
This company is dishonest and exploitative of it's customers lack of computer and communications technology. Their sister company, Blue Ridge Communications, will give you free installation but try to charge you $100 for a low quality router. They also impose data caps, and they are completely unreasonable. Limiting yourself to 500GB on a 15Mbps connection is absolute tyranny. They also take advantage of the fact that this area doesn't have good quality broadband internet speeds. Paying $70-$80 for a 15Mb line is ridiculous. But they can get away with that pricing because there isn't any better competition around. My family is a gaming and streaming family. Because of Blue Ridge cable, we are punished with unreasonable data caps and excessive pricing and on top of that you pay for 15Mbps and only get 1 or 2 half the time. This company is not friendly to high-performance computing enthusiasts and should be avoided at all costs. Verizon DSL is better deal in are area and does not drop in speed or have data caps. Not only will I be disconnecting my service permanently at the end of the year, but I will be urging all of my friends, family, and clients to stay well away from PenTeleData and Blue Ridge Communications.
Our technical support department has reached out [redacted] since he is the account holder and has left messages asking him to call us. So far he hasn't returned our call. Please have the account holder call PenTeleData at [redacted] and follow the support prompts and reference ticket...
#[redacted]. Thank you,Theresa
Our Residential customer service attempted to reach out to [redacted] at the phone number that is listed on the complaint and the woman who answered the phone said this is the wrong phone number. Since the phone number is not correct we will try to reach out [redacted] at his email address...
listed on the complaint.