Penthouse Club

To whom it may concern,This letter is in response to complaint ID # [redacted] submitted to the Revdex.com on June 13th, with respect to the issue of a customer complaint about our gift cards that we offer at our establishmentThe said gift card clearly states on the back the policy regarding the use of itIt states that it is not redeemable for cash or gratuity, that the amount must be redeemed in full during the initial visit [redacted] and that it's only available for use for food and beverages at the Philadelphia location onlyAs far as said Manager telling the customer that they are only available after 7pm, that was a mistake on our behalf and we would be more than willing to offer said customer a gift certificate for the amount for which he believes he was over chargedSince the time of this incident we have corrected the issue of the time the gift cards are allowed to be soldHowever, please be advised that a limited number of these gift cards are available every evening and they are on a first come first served basisShould you have any further questions feel free to contact me at the number listed on the bottom of this letterSincerely,

To whom it may concern,This letter is in response to complaint ID #[redacted] submitted to the Revdex.com on June 13th, 2014 with respect to the issue of a customer complaint about our gift cards that we offer at our establishment. The said gift card clearly states on the back the policy regarding...

the use of it. It states that it is not redeemable for cash or gratuity, that the amount must be redeemed in full during the initial visit* and that it's only available for use for food and beverages at the Philadelphia location only. As far as said Manager telling the customer that they are only available after 7pm, that was a mistake on our behalf and we would be more than willing to offer said customer a gift certificate for the amount for which he believes he was over charged. Since the time of this incident we have corrected the issue of the time the gift cards are allowed to be sold. However, please be advised that a limited number of these gift cards are available every evening and they are on a first come first served basis. Should you have any further questions feel free to contact me at the number listed on the bottom of this letterSincerely,

Review: On the establishments in house televisions, they advertised that they had $100.00 gift cards available for $50.00. It also stated to buy them now. Upon requesting a gift card, the manager told me that they were only available after 7:00pm. Also, when purchased, the entire balance had to be used that day. Also, only one gift card could be used per check.Desired Settlement: By bill was 100.00 dollars. As per your advertisement, I am owed 50.00

Business

Response:

To whom it may concern,This letter is in response to complaint ID #[redacted] submitted to the Revdex.com on June 13th, 2014 with respect to the issue of a customer complaint about our gift cards that we offer at our establishment. The said gift card clearly states on the back the policy regarding the use of it. It states that it is not redeemable for cash or gratuity, that the amount must be redeemed in full during the initial visit* and that it's only available for use for food and beverages at the Philadelphia location only. As far as said Manager telling the customer that they are only available after 7pm, that was a mistake on our behalf and we would be more than willing to offer said customer a gift certificate for the amount for which he believes he was over charged. Since the time of this incident we have corrected the issue of the time the gift cards are allowed to be sold. However, please be advised that a limited number of these gift cards are available every evening and they are on a first come first served basis. Should you have any further questions feel free to contact me at the number listed on the bottom of this letterSincerely,