Pentucket Stripper

After the General Manager of the hotel, [redacted] , spoke directly to the guest after receiving this complaint, both parties agreed to a resolutionThe hotel has refunded Ms [redacted] entirely for her stayAlthough the hotel feels certain details of her complaint were exaggerated or subjective, we also feel that it was not up to it's standard throughout her stayActions are being taken to correct these issues so that no guest, including Ms***, will feel this way about staying at our propertyWe hope she stays with us again so that we can show her how wonderful our hotel can be, as reviewed by our other guests

Complaint: [redacted] I am rejecting this response because:I have not received a refund as far as I am concerned because I was never refundedMy card and bank account have NOT received the refund you say you gaveTherefore, I have not been refundedHow you process things is not my concern and I don't care, what I care about is getting my money backMaybe you should try againAlso the amount you "refunded" is NOT the right amountI was charged $by y'all and you want to refund me $167? Where is that equal? Where did the $go? I will not let this complaint settle till I have my money back in my accountAnd I did talk with Groupon at the beginning of all this and once the reservation date is past they can't help meSo y'all need to fix this Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:Hi, I filed a complaint against a hotel in San Antonio and they said they would refund me my moneyI agreed to the resolution and now they haven't refunded me. What can I do? Do I file a new complaint? *** ***Complaint:***
Regards,
*** ***

This complaint involves our cancellation policyOn weekends (Friday's and Saturday's) our hotel has a hour cancellation policy across all channels (call-ins, our website, OTAs such as ***, ***, *** etc.) This guest booked their room on 7/(Friday) for a stay on 8/
(Saturday); this type of reservation is non-cancelable due to the timeframe in which it was booked and the date it was booked for. On ***, at the time of booking, it displays if a reservation is Non-RefundableFor example, the below photo shows me booking a room today (9/10) for tomorrow (9/11) at our property and it clearly says "Non-Refundable": To add to this point, on the backend (when we received this reservation from *** who owns ***) this reservation shows the status as "Booked"Please see below:If a reservation is cancelled, the status on the reservation would be "Canceled". I hope this helps clear up the confusion. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mei would like to ask where my refund is as I have not received it and would also like to state that I never spoke to the general manager as he was never available for me to talk toAs soon as I receive my refund, I will be happy with the outcome.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is not my accountThe only thing correct on that copy was my name and date of reservationI booked through groupon, for the amount of $I do not have Expedia nor do I live at the address listed nor did I pay with an American ExpressThey need to go back in the files and pull the right account.
Regards,
*** ***

This response is to clarify that Ms. [redacted] had been refunded back on 6/29. Ms [redacted] booked her room through Expedia, and thus paid Expedia. When the hotel agreed to refund her money, we contacted Expedia immediately and requested for the refund. The 2 Expedia case numbers associated with this issue (one for opened and one for closed) are as follows: [redacted] (opened) and [redacted] (closed).The refund was processed on 6/29/16 at 8:44am and the transaction ID # is: [redacted]. We just got off the phone with Rachel from Expedia who assisted us in getting this information today 7/25/16.

I do apologize Ms. [redacted], hopefully this next information will clear this up.Reservations that are made through Groupon are sent to hotels by Expedia. Groupon has been partnered with Expedia in order to efficiently send reservations to all of their hotels as Expedia already has a relationship with almost every hotel in the world.As such, the hotel not only receives the reservation information, but the payment of the reservation through Expedia via a Virtual Credit Card (the American Express) as well.Thus, the information we gave on the previous complaint responses, which included transaction numbers and refund backups, are legitimate. If Groupon has failed to refund your account, this should be brought up to Groupon's attention.As a hotel, we have already cleared to Groupon and Expedia that we have authorized full refund for your stay. We have not collected any payment for your stay because of this. We do hope this helps and are willing to assist in any other way we can.

Complaint: [redacted]
I am rejecting this response because:I have not received a refund as far as I am concerned because I was never refunded. My card and bank account have NOT received the refund you say you gave. Therefore, I have not been refunded. How you process things is not my concern and I don't care, what I care about is getting my money back. Maybe you should try again... Also the amount you "refunded" is NOT the right amount. I was charged $209 by y'all and you want to refund me $167? Where is that equal? Where did the $42 go? I will not let this complaint settle till I have my money back in my account. And I did talk with Groupon at the beginning of all this and once the reservation date is past they can't help me. So y'all need to fix this.
Regards,
[redacted]

After the General Manager of the hotel, [redacted], spoke directly to the guest after receiving this complaint, both parties agreed to a resolution. The hotel has refunded Ms. [redacted] entirely for her stay. Although the hotel feels certain details of her complaint were exaggerated or subjective,...

we also feel that it was not up to it's standard throughout her stay. Actions are being taken to correct these issues so that no guest, including Ms. [redacted], will feel this way about staying at our property. We hope she stays with us again so that we can show her how wonderful our hotel can be, as reviewed by our other guests.