People's Choice Heating & Air Conditioning

To Whom it may concern,Mr [redacted] picked up the refund check of $and his parts yesterday 1-11-I hope that we can now close this matterThank you [redacted] Manager

Complaint: [redacted] I am rejecting this response because: The company has still not returned my parts and my deposit after almost weeksI have called several times and left several messages and have not received a response from [redacted] Also, their version of the events were incorrectThis is what happened (paid deposit of $(cash) on Thursday 11/to [redacted] he took parts and totally disabled furnace boiler) we scheduled job for MondayMonday 11/came and Technician [redacted] called at 2:pm and said that he still didn't have the parts (after days)Technician then said that he will be there the next morning (Tuesday) between 10- pm Tuesday comes and no technician or call4:technician text saying that he had an emergency with a chimney and he would call or come shortlyTechnician then calls hours later at pm saying that he's trying to gain access to the unitI told him that I had left so he said that he could come the next morning (Wednesday) between and I then told him that while waiting for him I called around and found out that the Job was over priced ($1300) and that I could get it done for less($750)He said that he would call his manager and see if he could get some taken offHe called back and said that his manager would take off $so I reluctantly agreed that he should come the next day between and p.mthe next day (Wednesday) comes and still no technicianHe texts me at about 1:saying that he got off to a late start he should be there between minutes and an hourAfter waiting for almost hours, at p.m., (and after being lied to for days,) I decide that I will go with someone elseAt 7:Technician texts saying that he's finishing up somewhere else and that I better respond before he gets another emergency call and I have to wait again! How professional is that! After having my family go without heat for Thanksgiving I have my wife call the manager of "Peoples Choice" [redacted] on Saturday 11/to get my parts and my deposit back and he rudely tells my wife that he cannot give us cash and we have to wait until Monday to get our deposit and parts backHe ( [redacted] then tells us that he will mail our parts and deposit, (that was weeks ago and still no parts or deposit!)I have text messages and phone logs to corroborate these events Sincerely, Shawn Coy

To Whom it may concern,We have been trying to work with Ms [redacted] and the manufacture in regards to getting the unit fixedThere is a part on order that should be in today that will repair the unitOnce the part arrives we will contact the customer and schedule a day to install itI know she feels we are blowing her off however we are working very hard to resolve this matterEven though her labor warranty is up we are in good faith doing this repair at no charge

A check in the amount of $(full refund) was mailed to the customer at [redacted] Chicago IL, on 12-27-by certified mail (usps tracking [redacted] )I entered the tracking # on the *** website and it states that they tried to deliver the item on 12-29-and no one was there to sign for it, they left notice on door for customer to contact post office for redelivery.As far as the parts, I would like the Revdex.com to help mediate the returnI would be more than happy to drop them off at the Revdex.com mediation office where the customer can pick them up

Send my original parts! I will not be incovience not another minute by your company! I will not travel to retrieve my parts! Keep in mind that your company is the cause of this situation, and it has taken you months to fix it! We are waiting on our parts.I will go to my property and check for this so called letter from ups Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It has been over a month and this company still has possession of my parts, and they have made no attempt to return my refundThis company has illegally held on to my parts and my $refundIt is evident that from the beginning Peoples choice did not have good intentions, furthermore, they have had many opportunities to refund my money and return my parts they do know my address, however they refuse to do eitherIt is also evident considering month has passed, they peoples choice has made no attempt to contact myself or my wife by phone to settle this matter, Lets keep in mind that that was definitely an optionThis matter will not be resolved until I have possession of my original parts( I do have pictures of my original parts and serial numbers) and my refund of $I have already be defrauded by this company, I refuse to allow it to happen againThank you Revdex.com for your time in this matter, Happy Holidays Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/19) */ To Whom it May concern, There must've been some confusion when our technician spoke to Mr [redacted] regarding the power going to the furnaceWe have since sent a technician to the home and he has replaced a transformerThe furnace is now up and running properly and I hope this satisfies Mr [redacted] 's concerns with this companyPlease contact us with any other questions you may have Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ To Whom it may concern, In efforts to resolve this complaint we have installed the draft inducer at no charge to the customerPlease feel free to contact me with any questions Regards, [redacted] Peoples Choice Heating and A/C XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) THE BUSINESS CLAIM THAT THEY SENT A REFUND TO ME THROUGH THE MAIL OUT ON MAY 22, OF THE AMOUNT THAT THEY CHARGE ME ON THE INSTALLIT IS JUNE 2, AND I STILL HAVENT RECEIVED MY REFUND THROUGH THE MAIL AS PROMISEI CALLED THEY TOLD ME THEY SENT IT OUT ALREADY AND I WAS TOLD TO CALL BACK ON THE JUNE 2, WHEN THE PERSON WHO HANDLES THAT GET BACK INTO THE OFFICE Final Business Response / [redacted] (4000, 9, 2015/06/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We replaced the part and mailed the refund check on May 22nd 2015, according to customer check didn't reach them, but it never came back to the office either, so we issued another check and per Mr.***'s request, he came and picked it up on Saturday, June 6th

Complaint: [redacted] I am rejecting this response because: [redacted] and his crew returned to my home on January 10th (after first going to the wrong address, mind you)He agreed the furance was improperly installed and needed to be correctedWhen he left, he told the technician he wanted the work performed “perfectly” and completed that dayOne of our major complaints was that People’s Choice detached part of the furnace from the ceiling, leaving a hole in the ceilingHowever, the technician in the home that day first tried to get around fixing their errorHe said he could not close the hole over the furnace, as it was closed before People’s Choice ever showed up, based on his measurementsWe pointed out that just meant his measurements were clearly incorrectFinally, he asked with a huff if we wanted him to redo the workObviously he said yes and ultimately corrected the errorThen he informed us he was through with the jobUpon our inspection, we inquired about the furnace where did it go? What size? The technician shuffled his feet and sheepishly removed the furnace cover and pointed out where to put the filterBut alas, the was no filterWhen I complained, he stated “maybe” he could return “tomorrow.” I declined and called People’s Choice and explained the new fiasco, refusing to wait another day for such a simple thingThe People’s Choice employee who answered the phone told me they were too busy to do the job that I paid forHe said they were trying to service people who were without heat, so they took priority over meIt was over degrees that dayMeanwhile, People’s Choice left me without heat for four days after I paid them, days of single digit and degree weatherSo no, I was unwilling to wait until “maybe tomorrow” for my installation to be completed while they serviced other customersFinally, the technician went to a hardware store and bought back furnace filtersHe showed me how to install them, a bizarre method that entailed folding, and shoving the filter up the chuteI thought it was weird, but I figured they were the professionals, and considered the job doneWell, lo and behold, the filter fell out of the chute, and kept fallingThere was nothing to support the filter, to keep it from falling when the furnace blower was onThere was no filter shelfI had to call these people again, to get a proper filter shelf installedAt this point, I was completely disgusted with this company and had no confidence in the work they performedI literally feared for my life, unsure if due to their shoddy work, the furnace would explode or poison me with carbon monoxidePeople’s Choice returned to my home on Jan15th to fabricate the filter shelf they neglected to installIt was the same technician from before, and he was again incredibly rudeAbout halfway through the process he told me the filters he had provided during the previous installation would be the wrong size for the shelfI said “then I guess you better get the right size.” He objected saying he had already provided filtersThis was unacceptable, as what good are filters that don’t fit the furnace? He continued to object, so I ended the conversation to call [redacted] to get the situation resolved.While I was getting [redacted] ’s contact information, the technician was stomping around my kitchen and cursing meHe said “maybe if you had asked nicely,” and “I don’t have to do st.” The technician’s violent stomping and profanities made me feel threatened and unsafe in my own homeImagine being a woman stuck alone in a house with an angry, violent male strangerAt this point, I just wanted these people out of my house as soon as possible I called [redacted] He called the technician and instructed him to provide me with the proper filterWhile on the phone with [redacted] , the technician called me “ignorant.” Not only was this incredibly rude, it was clearly racially coded languageIt is what racist people call African-Americans when they don’t want to use more vulgar slursThe technician provided a filter for the “shelf,” which is simply a crudely cut hole in the side of the furnaceIt looks exactly like what it is: an ugly, slapdash quick-fix to a problem they created by their lousy installationsIf we had not asked, they would not have even shoved the first filter up the furnace chute, and would have left us with a furnace with no filter at all Because of the poor service and shoddy work of People’s Choice, I had doubts about the integrity of the furnace and the installationI had absolutely no confidence that I was safe from leaks or explosionsSo I contacted ***, my natural gas provider, to check for leaks [redacted] inspected my home that very day and there was indeed a leak [redacted] immediately shut off the gas to my home and would not turn it back on until the leak I had the leak repairedThey were able to pinpoint the location of leak to a pipe next to the water heaterI did what I dearly wish I had done when I first had trouble with my furnace -- I contracted a different heating and air companyThey, thankfully sealed the leak and [redacted] restored my gas serviceAnd that is not even the end of the nightmare of dealing with People’s ChoiceTurns out the manual People’s Choice provided is not the manual for the furnace they installedThey have given me a manual for a furnace of a completely different design by a completely different manufacturerSo I still do not know how to operate my furnace, nor do I know the model numberAt this point, I am left to wonder if People’s Choice are simply predatory when doing business with black, female senior citizens, or if the are just generally incompetent, especially in comparison to the work they performed for me in I also wonder if their technicians are truly competent, trained and licensedI have no confidence that this furnace was installed properly or if it is safe to operateI already know People’s Choice left me without a gas leak, but what about carbon monoxide? What about the electrical work? I don’t know and I will have to pay more money to find outSo no, I am not satisfied with the company response Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom it may concern' As I stated before I would be more than happy to refund the $and return her partsAs soon as she confirms that this will resolve the matter I will contact her and schedule a time when she will be home to drop off the parts along with a checkOnce again thank you for any assistance in helping us with this matter

Complaint: [redacted] I am rejecting this response because:On January 27,2018, People's Choice called me asking what to do to resolve the situationRecounting all I had been through I stated I did not knowI asked what would he suggest, how could they resolve it and what would he do if he were meHe did not answerHe continued to ask what to doI stated the whole situation was so upsetting that I could not discuss it at that timeI explained I had to end the call because I was trembling, nauseous, my voice was quavering and I had begun to cryPeople's Choice has so enraged meI want the matter resolved as follows: Provide a correct manualMy receipt says ' install counter flow furnace', yet the manual given is for 'UPFLOW/DOWNFLOW/HORIZONTAL 80% GAS FURNANCES'Page instructs filter installationIt is nothing like what People's Choice didI believe I was given the wrong manualPlease mail the correct oneReimburse what People's Choice charged for laborThe techs continually did things incorrectly, left me days without heat, one day no hot water, say they were coming, but didn't, became increasingly rude, unprofessional and profane, and totally incompetentReimburse $I had to pay to correct gas leak [redacted] ticket states : leak on 3/x 1/coupling above hot water heater'Vendor receipt states: gas leak from furnace to hot water heaterNever had an issue with hot water or gas leak until People's Choice did work in my homeFinally, all future communication from People's Choice be electronic; email ( [redacted] @yahoo.com), text ( [redacted] ), [redacted] messenger ( as before with [redacted] Sincerely, [redacted]

To Whom it may concern, Peoples Choice has done all work that we were hired to do September 6, Although [redacted] feel that we are disingenuous I can assure you that we are not [redacted] satisfaction is very important to us and although we have different opinions on this, this company has been and will continue to work very hard to resolve this issue and satisfy [redacted] On a letter dated November 17, Antonio [redacted] asked for the following, and I quote "we are asking that your company immediately replace the ADP coil with a compatible [redacted] coil and provide us the appropriate model and serial number to function optimally with the installed [redacted] outdoor unit." end quote As I stated in my previous response we are willing to install the [redacted] coil as per Mr [redacted] request and we have already fixed the serial number issue as you can see from their last responseAs far as inspecting this system during the winter months in cold temperatures I stand behind my original statementThe air conditioner should not be ran during these temperatures as I feel it can do damage to the compressor and we will not get true readings on the head pressuresWe also would not be able to get an indoor outdoor differential temperatureIf [redacted] would like and to show good faith I would be happy to install the new coil immediately and come back in spring to do a start up and full inspection In a effort to try to resolve this complaint I stand by my previous response and again tell you that I am willing to install the coil that Mr [redacted] is requesting and I will do a complete and thorough inspection on the whole system in the springtimeI will also add an additional years on labor warranty to give the customer a total of years by this companyAs you can see by Mr [redacted] most recent response to this complaint is that he feels that we are disingenuous and have shown him a lack of customer careI can assure you that every time MrMrs [redacted] contacted this office we have tried to the best of our ability to handle their concerns and resolve their issuesWe are complying with all of the request of Mr [redacted] had sent us in a letter dated November 17, and then someI appreciate any help you can give in resolving this matter and I I am open to any suggestions in trying to resolve this matter Sincerely, [redacted] Peoples Choice Heating And Air [redacted]